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- 【Hotel / Guest rooms】
Please tell me the check-in and check-out times.
＜Check In＞
15:00 to 23:00(If dinner is included, check-in is until 18:30.)
＜Check Out＞
Last 10:00 - 【Hotel / Guest rooms】
Can I check in early?
Check-in is generally available from 3:00 PM onwards.
We offer an early check-in plan that allows you to check in from 13:00.
*plan is only …Continue reading - 【Hotel / Guest rooms】
Is it possible to check out late?
If you wish to extend your room stay, the following extension fees will apply.
＜From 10:00 to 12:00＞
500 yen per 30 minutes(Tax included)
…Continue reading - 【Hotel / Guest rooms】
Can you hold my luggage for me?
Before check-in: We will accept your luggage from 10:00 AM on the day of your arrival.
After checkout:You can leave your luggage at the fron…Continue reading - 【Hotel / Guest rooms】
Can you store my belongings for a few days?
It will be kept at the front desk.
Depending on the amount of luggage, we may not be able to accept it, so please contact us in advance.
*W…Continue reading - 【Hotel / Guest rooms】
If I send my luggage before my stay, will you be able to receive it?
We can receive and store your packages.
Please clearly indicate the "check-in date" and "guest name" on the luggage label.
If it's possible …Continue reading - 【Hotel / Guest rooms】
Can I send packages from the accommodation?
Yes, certainly.The front desk can handle this matter.
*Shipping is limited to within Japan.We do not ship internationally.
*For prepaid ord…Continue reading - 【Hotel / Guest rooms】
Regarding the operating hours of the front desk
Outside of the hours listed below, we generally do not provide support, including telephone support.
＜Open Hours＞
From 6:00 to 23:00
*Our p…Continue reading - 【Hotel / Guest rooms】
If I'm staying for multiple nights, can I stay in my room during the daytime?
For consecutive stays, you are welcome to spend time in your room during the daytime, except on your check-in and check-out days.
If your ro…Continue reading - 【Hotel / Guest rooms】
Is there a curfew?
There is no curfew, however, if you have not yet checked in or have left your key at the front desk,
Please come to the front desk by 23:00. - 【Hotel / Guest rooms】
What should I do if I arrive later than scheduled?
If you will be arriving later than your scheduled arrival time, please be sure to contact the hotel.(Tel:0264-24-3332)
Please understand tha…Continue reading - 【Hotel / Guest rooms】
Do I have to leave my keys with someone when I go out?
You are welcome to take your key with you when you go out, but please note that the front desk is closed from 11:00 PM to 6:00 AM the follow…Continue reading - 【Hotel / Guest rooms】
Is smoking allowed inside the facility or in the guest rooms?
Smoking is prohibited throughout this facility. If you wish to smoke, a designated smoking room is available near the front desk on the seco…Continue reading - 【Hotel / Guest rooms】
Is it okay to invite someone who isn't a guest into my room?
Please refrain from entering guest rooms if you are not a registered guest.
You can enter and exit shared spaces. - 【Hotel / Guest rooms】
What amenities and amenities are available in the guest rooms?
Please check the guest room page for information on the amenities and amenities provided in your room.
For information regarding rental equi…Continue reading - 【Hotel / Guest rooms】
Will my room be cleaned during my consecutive stay?
From an SDG perspective, we only clean upon request.
If you would like your room cleaned, please inform the front desk by 11:00 PM the night…Continue reading - 【Hotel / Guest rooms】
Do you have room service?
Room service is not available. - 【Hotel / Guest rooms】
What should I do with my valuables?
Please use the safe provided in your room.
For safes with locks, please manage the keys yourself.
Please note that if you lose your key, you…Continue reading
Reservations and Inquiries
Overseas customers, please contact us by email.