Reservation confirmation/cancellation
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Kiso Mikawaya
Reservation
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Question

FAQ

List of Questions

  • 【Others】

    How many months in advance can I make a reservation?

    It varies depending on the time of year.
    For further details, please contact our museum.
  • 【Others】

    Can someone other than the person staying at the hotel make a reservation?

    Reservations can be made even if the person making the reservation is different from the person staying at the hotel.
    Please enter the actua…Continue reading
  • 【Others】

    Can I be put on a waiting list for cancellations?

    We do not accept waitlist registrations.
    We apologize for the inconvenience, but please check again after a few days.
  • 【Others】

    I would like to change my reservation. How do I do that?

    To change the number of guests, the length of stay, or cancel your reservation, please make the necessary changes through the website where …Continue reading
  • 【Others】

    Can I specify which rooms I want, such as adjacent rooms, corner rooms, or specific floors?

    If you contact us in advance, we will do our best to accommodate your request, but please understand that we cannot guarantee it.
  • 【Others】

    Please tell me about the cancellation fee.

    ＜Cancellation fee for individual reservations＞

    No-show/No-show:100% of room rate
    On the day of arrival　　　　　:100% of room rate

    ＜Cancellatio…Continue reading
  • 【Others】

    I'd like to check out earlier than planned.

    If you wish to shorten your stay (reduce the number of nights) for a consecutive night reservation, please notify us by the day before your …Continue reading
  • 【Others】

    I haven't received the email.

    If you do not receive an email, please check your registration details and email environment, as the following reasons may apply.

    (1) It ha…Continue reading
  • 【Others】

    When and how do I pay the fee?

    Please pay at the front desk upon check-in.
    Please pay by cash or credit card.
    Please note that we do not accept payments via QR code, gift …Continue reading
  • 【Others】

    Can I pay by invoice?

    We do not accept invoice payments.
    As a general rule, please pay in cash or by credit card upon check-in.
  • 【Others】

    I would like to pay in advance.

    Please use the prepayment options available on booking sites such as Jalan and Rakuten Travel.
    Please understand that we generally do not ac…Continue reading
  • 【Others】

    What credit card brands are accepted locally?

    The following card brands are accepted:
    Visa / Mastercard / JCB / American Express / Diners Club

    Only lump-sum payments are accepted.Instal…Continue reading
  • 【Others】

    When and where can I get a receipt?

    A receipt will be issued upon check-in and payment of the fee.
    If you would like to change the recipient name on the receipt to a company na…Continue reading
  • 【Others】

    When and how much is the hot spring tax collected?

    The hot spring tax is included in the room rate, so there is no additional charge.
    The charge is 150 yen (tax included) per person per night…Continue reading
  • 【Others】

    When and how much is the accommodation tax?

    Accommodation tax is not included in the room rate.
    For guests paying a room rate of 6,000 yen (excluding tax) or more per person, there is …Continue reading

Reservations and Inquiries

Overseas customers, please contact us by email.

o-kiso@co-muse.com