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Please tell me the check-in and check-out times.
＜Check In＞
15:00 to 23:00(If dinner is included, check-in is until 18:30.)
＜Check Out＞
Last 10:00Can I check in early?
Check-in is generally available from 3:00 PM onwards.
We offer an early check-in plan that allows you to check in from 13:00.
*plan is only …Continue readingIs it possible to check out late?
If you wish to extend your room stay, the following extension fees will apply.
＜From 10:00 to 12:00＞
500 yen per 30 minutes(Tax included)
…Continue readingCan you hold my luggage for me?
Before check-in: We will accept your luggage from 10:00 AM on the day of your arrival.
After checkout:You can leave your luggage at the fron…Continue readingCan you store my belongings for a few days?
It will be kept at the front desk.
Depending on the amount of luggage, we may not be able to accept it, so please contact us in advance.
*W…Continue readingIf I send my luggage before my stay, will you be able to receive it?
We can receive and store your packages.
Please clearly indicate the "check-in date" and "guest name" on the luggage label.
If it's possible …Continue readingCan I send packages from the accommodation?
Yes, certainly.The front desk can handle this matter.
*Shipping is limited to within Japan.We do not ship internationally.
*For prepaid ord…Continue readingRegarding the operating hours of the front desk
Outside of the hours listed below, we generally do not provide support, including telephone support.
＜Open Hours＞
From 6:00 to 23:00
*Our p…Continue readingIf I'm staying for multiple nights, can I stay in my room during the daytime?
For consecutive stays, you are welcome to spend time in your room during the daytime, except on your check-in and check-out days.
If your ro…Continue readingIs there a curfew?
There is no curfew, however, if you have not yet checked in or have left your key at the front desk,
Please come to the front desk by 23:00.What should I do if I arrive later than scheduled?
If you will be arriving later than your scheduled arrival time, please be sure to contact the hotel.(Tel:0264-24-3332)
Please understand tha…Continue readingDo I have to leave my keys with someone when I go out?
You are welcome to take your key with you when you go out, but please note that the front desk is closed from 11:00 PM to 6:00 AM the follow…Continue readingIs smoking allowed inside the facility or in the guest rooms?
Smoking is prohibited throughout this facility. If you wish to smoke, a designated smoking room is available near the front desk on the seco…Continue readingIs it okay to invite someone who isn't a guest into my room?
Please refrain from entering guest rooms if you are not a registered guest.
You can enter and exit shared spaces.Are service animals allowed?
Assistance dogs (guide dogs, hearing dogs, service dogs, etc.) are permitted.
If you contact us in advance regarding your stay, we will be h…Continue readingHow many months in advance can I make a reservation?
It varies depending on the time of year.
For further details, please contact our museum.Can someone other than the person staying at the hotel make a reservation?
Reservations can be made even if the person making the reservation is different from the person staying at the hotel.
Please enter the actua…Continue readingCan I be put on a waiting list for cancellations?
We do not accept waitlist registrations.
We apologize for the inconvenience, but please check again after a few days.I would like to change my reservation. How do I do that?
To change the number of guests, the length of stay, or cancel your reservation, please make the necessary changes through the website where …Continue readingCan I specify which rooms I want, such as adjacent rooms, corner rooms, or specific floors?
If you contact us in advance, we will do our best to accommodate your request, but please understand that we cannot guarantee it.Please tell me about the cancellation fee.
＜Cancellation fee for individual reservations＞
No-show/No-show:100% of room rate
On the day of arrival :100% of room rate
＜Cancellatio…Continue readingI'd like to check out earlier than planned.
If you wish to shorten your stay (reduce the number of nights) for a consecutive night reservation, please notify us by the day before your …Continue readingI haven't received the email.
If you do not receive an email, please check your registration details and email environment, as the following reasons may apply.
(1) It ha…Continue readingWhen and how do I pay the fee?
Please pay at the front desk upon check-in.
Please pay by cash or credit card.
Please note that we do not accept payments via QR code, gift …Continue readingCan I pay by invoice?
We do not accept invoice payments.
As a general rule, please pay in cash or by credit card upon check-in.I would like to pay in advance.
Please use the prepayment options available on booking sites such as Jalan and Rakuten Travel.
Please understand that we generally do not ac…Continue readingWhat credit card brands are accepted locally?
The following card brands are accepted:
Visa / Mastercard / JCB / American Express / Diners Club
Only lump-sum payments are accepted.Instal…Continue readingWhen and where can I get a receipt?
A receipt will be issued upon check-in and payment of the fee.
If you would like to change the recipient name on the receipt to a company na…Continue readingWhen and how much is the hot spring tax collected?
The hot spring tax is included in the room rate, so there is no additional charge.
The charge is 150 yen (tax included) per person per night…Continue reading
Reservations and Inquiries
Overseas customers, please contact us by email.