1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • What time can I dine?


    Dinner is from 18:00 or 18:30.

    After you arrive, you will choose from which time you will start eating.
  • Is there a private outdoor bath?

    There are two free private open-air baths.
    If there is space, you can enjoy it anytime without a reservation.
    In case of using, please turn Continue reading
  • Where can you eat meals?

    Both dinner and breakfast can be at the restaurant "Taruma".
    Please enjoy dishes using Hida Beef and local vegetables at the hearth end of tContinue reading
  • Can I use a credit card?

    Payment is only cash.
    Travel tickets, coupons, etc. cannot be used.
  • Is there a convenience store nearby?

    There is no convenience store near Shin-Hirayu. There is a liquor store and a souvenir shop nearby, but both are open until around 8:00 pm, Continue reading
  • I can't see my address on the car navigation···What?

    Since the address and phone number have changed since the merger of municipalities, it may not be displayed in the previous car navigation sContinue reading
  • I would like to stay over 10 people?

    Unfortunately we can not accommodate groups of 10 or more.

    The hotel wishes you to spend "relaxed and quiet time" by our customers and we aContinue reading
  • Is it okay to grill and eat fish on the hearth in my room?

    Unfortunately, please refrain.

    You can make charcoal in the hearth in your room, but it is designed only for the enjoyment of the atmospherContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!

0578-89-2538