1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • What time can I dine?

    Dinner is from 18:00 to 18:30.

    After you arrive, you will choose from which time you will start eating.
  • Is there a private outdoor bath?

    There are two free private outdoor baths.
    You can enjoy it without reservation whenever you are available.
    In case of using, please turn oveContinue reading
  • Where can you eat meals?

    Both dinner and breakfast can be at the restaurant "Taruma".
    Please enjoy dishes using Hida Beef and local vegetables at the hearth end of tContinue reading
  • Can I use a credit card?

    Payment is only cash.
    Travel tickets, coupon tickets, etc. can not be used.
  • Is there a convenience store near the hotel?

    There is no convenience store near Shin-Hirayu. There are liquor stores and souvenir shops in the vicinity, but since both are open until arContinue reading
  • I can't see my address on the car navigation···What?

    Since the address and phone number have changed since the merger of municipalities, it may not be displayed in the previous car navigation sContinue reading
  • I would like to stay over 10 people?

    Unfortunately we can not accommodate groups of 10 or more.

    The hotel wishes you to spend "relaxed and quiet time" by our customers and we aContinue reading
  • Is it okay to eat baked fish in the hearth of the room?

    Unfortunately, please refrain.

    The furnace in the room can produce charcoal, but it is designed as a way to enjoy the atmosphere to the lasContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!