1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • Hotel / Guest rooms

    The room you are staying in, what floor will it be?

    There are up to 11 floors, and we will respond if there is a request from the lower floors to the upper floors.
  • Hotel / Guest rooms

    Can I request a non-smoking room?

    Yes, available.We also sell non-smoking rooms online.
  • Hotel / Guest rooms

    Is it possible to have two twin rooms as close to each other as possible?

    There are only 1 deluxe twin room and 2 twin rooms available, and they cannot be located nearby because they are on separate floors.If it isContinue reading
  • Hotel / Guest rooms

    Can I put things in the refrigerator in my room?

    The power is on for 24 hours so you can turn it on.
  • Hotel / Guest rooms

    I want to check in early ...

    Please contact us in advance as it depends on the cleaning situation.
  • Hotel / Guest rooms

    What are the check-in and check-out times?

    Check-in time is 3 pm and check-out time is 10 am.If you contact us at night, you can check in at midnight.
  • Hotel / Guest rooms

    I would like to extend the check-out time ...

    Overcharge is JPY 1,740 until 1:00 pm, JPY 2,900 until 3:00 pm, and JPY 5,800 after 3:00 pm.

Reservations / Inquiries

If you have any questions, please contact us.