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Q & A

About guest room

  • Q: What are the check-in and check-out times?
  • A: Check in is from 15:00 and check out is until 10:00.
    Please inform us beforehand when check-in becomes after 18 o'clock.
  • Q: What time is available for reservation phone (inquiries)?
  • A: We will accept from 8 o'clock to 21 o'clock.
  • Q: Can I use the card for payment?
  • A: Yes you can.
    However, depending on the planning product of the travel agency, please be sure to check out only cash.
  • Q: Is it possible to stay with pets?
  • A: I am sorry, I will refuse it.We are introducing a nearby pet hotel, so please contact us.
  • Q: Could you keep my luggage before check-in?
  • A: We will keep you at the front desk.
  • Q: What is the time for dinner / breakfast?
  • A: We will have a dinner from 18 o'clock to 19 o'clock.The final start is 19 o'clock.
    Breakfast will start from 7 o'clock to 8 o'clock.
  • Q: What will change when I upload fee?
  • A: The contents of the dish will change.The number of items will increase and the contents will be upgraded.
  • Q: Is meal a room meal?
  • A: For dinner, guests using the Japanese style room will be in the room, Western style guests will be prepared at the restaurant.
    We serve breakfast everyone in the restaurant.
  • Q: Can I order something other than meals?
  • A: We also accept bespoke food.Please inquire at the time of reservation.Please make an order by the day before.
  • Q: May I bring a drink?
  • A: We will refuse fundamentally.In case of bringing in, bringing in fee may be charged.
  • Q: What kind of items are there in the room?
  • A: We are preparing yukata, toothbrush, bath towel, hand towel and so on.

About hot springs

  • Q: Do you have a private bath?
  • A: You can use our private bath as a private bath after dinner only for guests with overnight dinner & breakfast.
    ※ We may not be able to use it when it is full.The hot spring tour to the Sister Inn"Mitsui Annex", which is a 5-minute walk from the hotel, is also available free of charge.
  • Q: From what time to what time is the bath time?
  • A: The bath is from 15 o'clock to 24 o'clock, and from 6 o'clock to 9 o'clock the next morning.

Other

  • Q: Do you have a parking lot?
  • A: We have a free parking lot.
  • Q: Can we arrange companions etc?
  • A: I will arrange.Please inform us of the number of people and time when making a reservation.
  • Q: Can I order golf?
  • A: It is possible.Please feel free to inquire for discounts as we will reserve from the hotel.

  • If you have any other questions, please do not hesitate to ask.