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Frequently Asked Questions

  • Hotel / Guest rooms

    About early check-in and late check-out

    There will be an additional charge for early check-in and late check-out services.(However, the benefits of the accommodation plan are excluContinue reading
  • Hotel / Guest rooms

    I can't log in

    Customers who registered before December 31, 2018 also need to register again.
    If you have bookmarked, please re-register.
  • Hotel / Guest rooms

    By what time can you clean the room?

    It will be until 13:30.After that, we will amenities and towels.
  • Hotel / Guest rooms

    Do you have non-smoking rooms?

    Yes, we do provide.There is a non-smoking floor and a smoking floor.
    If you would like a non-smoking room and you can only book a smoking roContinue reading
  • Hotel / Guest rooms

    Is it okay to check in late?

    If you arrive after 22:00 on the day of your stay, please contact us in advance.If you do not arrive or contact us after midnight, it may beContinue reading
  • Hotel / Guest rooms

    Check-in and check-out times

    Hotel check-in is from 15:00 and check-out is until 10:00.
    Check-in and check-out times may differ depending on the accommodation plan.
    PleaContinue reading
  • Hotel / Guest rooms

    Will you keep my luggage after check-in and after check-out?

    We accept luggage storage before check-in and after check-out.
    If you arrive before the check-in time, you can do the same in advance.
    If yoContinue reading

Inquiries

If you have any questions, please contact us.