- HOME
- Frequently Asked Questions
06-6390-0001
About early check-in and late check-out
There will be an additional charge for early check-in and late check-out services.(However, the benefits of the accommodation plan are exclu…Continue readingCan I sleep with my child?
One child can use existing bed free of charge for each adult.
*It is intended for preschoolers.
If you need equipment such as towels, you wi…Continue readingDo you have a courier service?
Yes, Yamato Transport will respond.We can support prepayment, cash on delivery, multiple lots, etc.
Please understand that we may not be abl…Continue readingCan I use the internet in my room?
Internet connection service using high-speed wired LAN and free Wi-Fi are available in all guest rooms.
(LAN cables are not provided, so ple…Continue readingI can't log in
Customers who registered before December 31, 2018 also need to register again.
If you have bookmarked, please re-register.Is there an ATM inside or near the hotel?
There is no bank ATM in the facility.There are banks and ATMs near the hotel.Both can be used within a 5-minute walk.
Please contact the fro…Continue readingBy what time can you clean the room?
It will be until 13:30.After that, we will amenities and towels.Is there a smoking area in this facility?
Yes, we do provide.
Although it is outdoors, there is a smoking corner at the back of the parking lot on the 1st floor and in front of the c…Continue readingDo you have non-smoking rooms?
Yes, we do provide.There is a non-smoking floor and a smoking floor.
If you would like a non-smoking room and you can only book a smoking ro…Continue readingCan I stay with my pet?
I am sorry.Unfortunately, we do not accept pets in the same room.We cannot accept pets with you at this time.Is there a large public bath?
We have no large communal bath.All guest rooms are equipped with bath and toilet, so please use the in-room bathroom.What is convenient for getting to the airport?
One transfer is required at both Osaka Airport and Kansai Airport, but there are several modes of transportation.
【Osaka Airport】
Limousine…Continue readingIs there a convenience store nearby?
A 24-hour convenience store is a minute or two away.
Please contact the front desk staff to use.When will the cancellation fee be charged?
Regarding cancellation of accommodation, the following cancellation fee will be charged based on the hotel's accommodation agreement.Thank y…Continue readingI made a homepage reservation, but I did not receive a confirmation email
Possible causes include email settings, environment, and incorrect email address registration.
If you do not receive the reservation confirm…Continue readingIs it okay to check in late?
If you arrive after 22:00 on the day of your stay, please contact us in advance.If you do not arrive or contact us after midnight, it may be…Continue readingCheck-in and check-out times
Hotel check-in is from 15:00 and check-out is until 10:00.
Check-in and check-out times may differ depending on the accommodation plan.
Plea…Continue readingI want to send the luggage first
Luggage that arrives in advance can also be stored.Please send to the address below.
When shipping, please be sure to include the "night of …Continue readingIs there a parking lot?
Yes, there are 10 parking spaces on the hotel grounds.
However, we will not accept reservations for parking lots on a first-come, first-serv…Continue readingWill you keep my luggage after check-in and after check-out?
We accept luggage storage before check-in and after check-out.
If you arrive before the check-in time, you can do the same in advance.
If yo…Continue reading
Inquiries
If you have any questions, please contact us.