Frequently Asked Questions

【Others】
Do you have a courier service?
Yes, Yamato Transport will respond.We can support prepayment, cash on delivery, multiple lots, etc.
Please understand that we may not be abl…Continue reading
【Others】
Is there an ATM inside or near the hotel?
There is no bank ATM in the facility.There are banks and ATMs near the hotel.Both can be used within a 5-minute walk.
Please contact the fro…Continue reading
【Others】
How to pay the accommodation fee
The hotel pays in advance, so please pay at check-in.
【Others】
Can I use a credit card for payment?
Various credit cards can be used.
【Others】
When will the cancellation fee be charged?
Regarding cancellation of accommodation, the following cancellation fee will be charged based on the hotel's accommodation agreement.Thank y…Continue reading
【Others】
Can I wait for cancellation?
Unfortunately, we do not wait for cancellations.
【Others】
I made a homepage reservation, but I did not receive a confirmation email
Possible causes include email settings, environment, and incorrect email address registration.
If you do not receive the reservation confirm…Continue reading
【Others】
I want to send the luggage first
Luggage that arrives in advance can also be stored.Please send to the address below.
When shipping, please be sure to include the "night of …Continue reading

Inquiries

If you have any questions, please contact us.

06-6390-0001