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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
About the "Run of House" type accommodation
※Please read this if you are booking this room type.

As a condition of acceptance, we will leave the room to the facility.(※Western-style …Continue reading
【Hotel / Guest rooms】
Issuing receipts(※We do not accept partial issuance.)
【Issuing receipts】

■One receipt will be issued per payment or transaction (accounting).
※As a general rule, we do not reissue tickets.

■I…Continue reading
【Hotel / Guest rooms】
Request to ease congestion at check-in
Check-in is conducted at four hotels in our group, so the hours from 2pm to 5pm are very busy.

When checking in, you will be asked to confi…Continue reading
【Hotel / Guest rooms】
Regarding staff guidance to your room
Regarding staff escorting you to your room (accompanying you to your room)

If you need assistance to get to your room, please ask the fron…Continue reading
【Hotel / Guest rooms】
Regarding luggage movement
Regarding luggage movement(We are not responsible for any damage or loss that may occur during transportation.)

In order to prevent any tr…Continue reading
【Hotel / Guest rooms】
Regarding visits to your room
Regarding visits to your room(About staff visiting your room)

At this facility, we consider the rooms in which guests stay to be "private …Continue reading
【Hotel / Guest rooms】
Regarding spider webs and insects in guest rooms
Regarding spider webs and insects in guest rooms(Spring to autumn season)

This facility is surrounded by mountains on all sides and is loc…Continue reading
【Hotel / Guest rooms】
Regarding smoking within this facility (※All guest rooms are non-smoking.)
Regarding smoking within this facility (※All guest rooms are non-smoking.)

All rooms at this facility are non-smoking.
Smoking is permitte…Continue reading
【Hotel / Guest rooms】
Regarding taking home equipment, etc.
Regarding taking home equipment, etc.(Only disposable amenities and disposable towels)

Only consumable items are allowed to be taken away …Continue reading
【Hotel / Guest rooms】
Precautions when using guest room showers and bath units
Please note the following points when using the shower and bath units in the guest rooms.※Please read this if you are using the bath or show…Continue reading
【Hotel / Guest rooms】
Please note the following when using the toilet:
Please note the following when using the toilet:(Rooms,and public toilets within the facility)

We ask that you do not flush anything other…Continue reading
【Hotel / Guest rooms】
Regarding cancellation of accommodation
Regarding cancellation of your stay (※Please be sure to check before canceling.)

Please note that you are responsible for cancelling your …Continue reading