Top
Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
What are the various countermeasures against infectious diseases including coronavirus?
[This museum "SUITES HANARE MATSUSHIMAKAKU" takes various measures against infectious diseases including coronavirus.】

The following infec…Continue reading
【Hotel / Guest rooms】
I can not make a reservation because reservation is full ...
Because we use it to many customers on the daily basis at our hotel,
There may be no vacancies.

If the date is not decided, please re-sear…Continue reading
【Hotel / Guest rooms】
Please tell us about the renewed room.
In July 2012, we opened "Mizu-no-ma", "Ishi no Ma", "Koshi-no-ma" and "Hikari-no-ma".

These four rooms are positioned as "concept rooms".
T…Continue reading
【Hotel / Guest rooms】
How can I pay for it?
You can pay by cash or various credit cards.
If you want to use coupons, discount coupons, etc., please contact us in advance.
Credit card

…Continue reading
【Hotel / Guest rooms】
I would like to prepare something present, but is there something?
Decoration cake, wine, champagne, message card, bouquet, etc.
You can arrange it for a fee.For details, please contact the reservation staff
【Hotel / Guest rooms】
Is there a season recommended for accommodation?
The recommended seasons are divided into April-May, June-September, October-November, and December-February.

In April, we can enjoy cherry …Continue reading
【Hotel / Guest rooms】
Do you correspond to barrier-free?
We do not support complete barrier free.

However, it is possible to move in a wheelchair in a room with few steps or in a public place.
Is…Continue reading
【Hotel / Guest rooms】
Is there a wheelchair rental?
Rental is available in limited quantity.Please contact us in advance.
【Hotel / Guest rooms】
Can I use the internet in my room?
Internet connection is possible in all 8 rooms via wireless LAN (WIFI).

Smartphone, laptop computer etc. If you have you
Free internet conn…Continue reading
【Hotel / Guest rooms】
Check-in will be delayed, but is it okay?
If check-in is after 18:00
Please be sure to contact us at 0242-29-1000.
【Hotel / Guest rooms】
Can I pre-settle?
Is possible.Front desk staff at check-in
Please contact us.
【Hotel / Guest rooms】
Can I keep my luggage on the day of my stay?
I will deposit you.
However, please manage your valuables etc yourself.
Because we can not take responsibility at all for the loss of valuab…Continue reading
【Hotel / Guest rooms】
Do you have a baby cot rental?
We are not renting at the hotel,
There is a baby cot in the women's restroom on the 4th floor and the private large Tennei Onsen
We are sett…Continue reading
【Hotel / Guest rooms】
Do you have a humidifier rental?
We are renting on a limited quantity basis.
【Hotel / Guest rooms】
Is the TV compatible with terrestrial digital broadcasting?
All rooms are compatible with terrestrial digital broadcasting.
【Hotel / Guest rooms】
Is there a non-smoking room?
Please contact us at the time of booking for non-smoking or smoking rooms.
As much as possible, we will allocate rooms to meet your needs.
H…Continue reading
【Hotel / Guest rooms】
Is there a room with internet available?
Wireless LAN is permanently at suite type of "SUITES HANARE MATSUSHIMAKAKU"
【Hotel / Guest rooms】
Is there a washlet on the toilet?
Yes.All rooms are equipped with washlet toilets.