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  2. Frequently Asked Questions

Frequently Asked Questions

  • Please tell me the facilities of the guest room

    Room facilities are as follows:
    ●Air conditioning(The temperature can be adjusted in each room)●Face towel,bath towel●shampoo,rinse,Body SoaContinue reading
  • Please tell me about the cancellation fee

    Cancellation fee will be applied from 3 days before the stay date.
    3.2 days ago 30%
    The day before the stay 50%
    100% on the day of stay
    No cContinue reading
  • Is there a parking lot

    We do not have a parking lot available on site, but there is an affiliated parking lot.

    ・Kitasenju Station Parking Lot(3rd basement floor, Continue reading
  • Please tell me the size of the room

    The size of the guest rooms are as follows.

    ・Japanese Standard Room:10 Square Meter Room
    ・Double Room:12 square meters
    ・Twin Room:15 squareContinue reading
  • Is it possible to do laundry at this facility?

    Yes.A coin laundry is available on the first floor.You can use it for 24 hours.
    ■Washing machine:Free
    ■detergent:50 yen/1 time *Continue reading
  • Do you have a membership system?Please tell me the member benefits

    We are looking for hotel membership members and A Card member that can be used at member hotels nationwide.
    There are many member benefits sContinue reading
  • Do you have staff who can speak foreign languages

    Yes.We have staff who can speak English and Korean.
    Since we are not full-time staff, we will do our best to accommodate you, but we may notContinue reading
  • Can I stay with my pet

    I am very sorry.Unfortunately, we do not allow pets.
  • Can I sleep with my child

    Children under 6 years old (preschooler) can sleep free of charge.
    Elementary school children will be charged JPY 1,000 per night.
  • Can I contact the front desk

    Please use the extension phone provided in your room.
    To use it, lift the handset and press number 9.
  • Is it possible to stay even underage

    If you are under 20 years of age, you need the parental consent form.
    *Children under the age of 15 must be accompanied by a guardian.
  • Is it possible to invite family and friends to the room?

    At this hotel, please refrain from letting anyone other than the guest into the room.
    If you would like to meet with a third party other thaContinue reading
  • Please tell me the check-in and check-out times

    Check-in is from 3pm and check-out is until 11am.

    We are happy to store your luggage 24 hours a day, so please feel free to contact us.
  • What time can I check in?

    The front desk of the property is open 24 hours a day, so you can check in after 15:00.
    From AM 1:00 to 6:00, the front door will be locked Continue reading
  • Is it possible to store luggage before check-in?

    Luggage can be stored even before check-in.
    Please do not hesitate to contact us as it will be handled by the front desk.
  • Is it possible to store luggage after check-out?

    You can keep your luggage at the front desk even after you check out.
    Please ask at the front desk, as long as you pick it up on the day of Continue reading
  • Is it possible to extend the check-out time?

    Please note that the hotel accepts extended check-out until 2 PM.
    The charge will be JPY 1,000 per hour, and extensions beyond 2:00 pm cannoContinue reading
  • Is there a curfew?

    This facility does not have a curfew, but a room key is required when entering or exiting after 1 AM.
    If you are not checked in, please use Continue reading
  • Do you have non-smoking rooms?

    The hotel is a non-smoking room.
  • Do you have a smoking room?

    We do not have smoking room.
    However, we have a smoking area on the right side of the entrance on the 1st floor.
    If you smoke, please use thContinue reading
  • Can I connect to the Internet?

    An internet connection service using high-speed wireless LAN is available in all guest rooms free of charge.Please bring your own PC as it iContinue reading
  • Can I use an outside line from the guest room?

    Unfortunately, the telephones in the guest rooms at this property are only extension lines.
    Please understand that we cannot contact externaContinue reading
  • Do you rent a bicycle?

    Unfortunately, the hotel does not rent bicycles.
    Please understand.
  • Do you have a rental computer available?

    Unfortunately, we do not have a rental computer available at this hotel.
    Please understand.
  • Do you have a dryer

    Yes. Hair dryers are installed in all guest rooms.
    (The model shown may change.)

    Nano ion dryers are available as rental equipment at the fContinue reading
  • Can I watch pay broadcasts

    Yes.Please use it.

    Please purchase it at the ticket machine installed in front of the elevator on the 2nd or 5th floor, and watch it on theContinue reading
  • Is there a room with separate bath and toilet?

    There is no separate room for bath and toilet.All rooms have toilets and baths, but are bathtub types.
  • Is there a refrigerator?

    All rooms have an empty refrigerator, so you can bring in alcohol and juice.Please refrain from bringing in breakfast at the venue.
  • Is there a kettle in the room?

    Yes.All rooms have a kettle pot.
  • Is there a crib provided or rented?

    I am sorry.
    Please note that the hotel does not offer cribs.


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