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Q&A
0776-77-3100
Reception hours:9:00 to 21:00
If you book multiple rooms ...
Q.1 If I reserve multiple rooms in a group, will the rooms be next to each other?
A. We will prepare rooms next to each other or close to e…Continue readingCan I only use hot springs?
Q. Can I only use hot springs?
A. This facility does not have a day trip hot spring.Please understand.The hot springs are ...
Q. Is the hot spring flowing? Is it a circulation type?
A. It is a natural hot spring that uses the source of excavation on the premises, a…Continue readingIt's a baby's meal and a futon ...
Q. My baby doesn't need food or futon, does it cost money?
A. If you don't need meals or futons, there is no charge.However, please underst…Continue readingThe polar bear at the entrance
Q. Is the polar bear at the entrance real?
A. Of course it's real! It's stuffed, though.If you hit the glass, the polar bear will be surpri…Continue readingDo you have a coin laundry?
Q. Do you have a coin laundry?
A. There is no coin laundry in the facility, but a nearby coin laundry is about 5 minutes by car.Can I use the conference room?
Q. Can I use the conference room?
A. Yes.If you would like a conference room, please contact us at the time of booking or in advance.Also, …Continue readingChartered bedrock bath
Q. Is it okay to make a reservation for a chartered bedrock bath on the same day?
A. Of course, you can make a reservation on the same day,…Continue readingChartered karaoke ...
Q. Is it okay to make a reservation for chartered karaoke on the same day?
A. Of course, you can make a reservation on the same day, but we…Continue readingChartered table tennis is ...
Q. Is it okay to make a reservation for chartered table tennis on the same day?
A. Of course, you can make a reservation on the same day, b…Continue readingMeals for consecutive nights ...
Q. I'm staying consecutively, but are the meals on the first and second days the same?
A. We offer different meals for the first and second…Continue readingWhat is the cooking content of elementary school students?
Q. What is the content of the food for elementary school students?
A. It is a Japanese food that is similar to adult food, and the number a…Continue readingWhat is the content of adult food?
Q. Please tell me the contents of adult cooking!
A. Please refer to the cooking photo of the plan.Please understand that the contents may c…Continue readingIf you take two rooms, what is the dining place ...?
Q. If I have 2 or more rooms in a group, do I have separate meals?
A. Even if you have reserved two or more rooms, we will prepare for you …Continue readingI have a birthday person
Q. I have a birthday person, can I make a reservation for cakes?
A. If you contact us in advance, we will check the size, price, message, e…Continue readingI want to ask for a bespoke
Q. Is it okay to order bespoke food on the same day?
A. Some items cannot be prepared if ordered on the day, so please make a reservation a…Continue readingRaw things are not good ...
Q. I can't eat raw food, can you handle it?
A. If you let us know in advance, we will replace it with another dish.How big is the room ...?
Q.15 It says that it is from 1 square meter, but how big is the room?
A. We will prepare a room according to the number of people.Please un…Continue readingI have allergies ...
Q. Can you handle allergies?
A. We will do our best to accommodate you, so please let us know in detail when making a reservation.I want to change the food of elementary school students
Q. Is it possible to change the food of elementary school students to Western-style kids' meal instead of Japanese food?
A. It is possible.…Continue readingThe difference between rooms that are not renewed
Q. Is there a big difference between a renewed room and a non-renewed room?
A. The renewed room is newer than the non-renewed room.Is it barrier-free?
Q. Do you support barrier-free access?
A. We are sorry, but there are no rooms for barrier-free guests.
Wheelchairs are allowed in the faci…Continue readingIs there a pharmacy nearby?
Q. Is there a pharmacy nearby?
A. There is a drug store called Aoki in Kusuri, which is 4 to 5 minutes away by car.Even if the child runs around ...
Q. My child may run around, is that okay?
A. Please refrain from running around in your room.I want to eat out ...
Q. Is there a delicious restaurant nearby?
A. There is a food stall village called Yukemuri YokochoThe location is located near Awara-Yunom…Continue readingDo you have a chair for children?
Q. Do you have chairs for children?
A. We have mini chairs for children, so please feel free to ask.Is the toilet in the room a washlet?
Q. Is the toilet in the room a washlet?
A. All guest rooms are equipped with washlets.Can you see the sea from your room?
Q. Can you see the sea from your room?
A. Awara Onsen itself is about 8km away from the sea, so you cannot see the sea.
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