Q&A

If all guests are minors (under 18 years old), we require their legal guardian to submit a "Minor Accommodation Consent Form."
Please submit the consent form when you check in on the day of your stay.

One form is required per minor.
*We do not accept advance receipt via fax or other similar methods.

Please download the minor accommodation consent form from the link below.

Check-in and room access begin at 3:00 PM.

If you arrive before check-in time, we can store your luggage for you. Please ask our front desk staff upon arrival.
Even if you arrive early, please feel free to come by.

Free shuttle bus pick-up is available from 11:30 AM.
For more details, please check the link below.

On the day of check-out, we can store your luggage until 3:00 PM.
Also, the last shuttle service to the station will depart at 15:15.

*Please be sure to keep your valuables in good care at all times.
　 The hotel cannot be held responsible for any lost valuables.Please understand.

For information regarding the shuttle bus service, please check the following link.

If you wish to use the parking lot before check-in, please park your car and then proceed to the front desk to complete the pre-check-in procedure.
When you arrive, please ask the front desk staff if you will be using the parking lot.

You may be able to use the parking lot even after checking out.If you wish to use this service, please ask the front desk staff.
*Depending on the circumstances, you may be asked to move your vehicle to a parking area designated by the hotel staff.
*Please understand that we may refuse parking during peak seasons.

Also, if you wish to use the free shuttle bus after parking your car, please ask the front desk staff.
*The free shuttle bus service on the day of check-out will be available until 3:00 PM.

After staying at our hotel, you will depart for Mount Fuji the following day.
For guests staying with us again the following day, we will store your luggage at the front desk.

【Regarding luggage storage】
・Please bring it to the front desk after checking out on your first night.
・Please understand that we cannot accept valuables, perishable items, or fragile items for safekeeping.
・Please inquire at the front desk the following day when you check in for pickup.

Please feel free to ask our front desk staff.

At this facility, children aged 6 and over are charged the adult rate.

Children aged 5 and under can stay free of charge, provided they do not require meals or bedding.

Additionally, if adults choose a meal-inclusive plan, children aged 5 and under can also enjoy meals free of charge.

【About futons】
　If you would like a futon for a child under 5 years old,**3,300 yen per set(Tax included)**We will prepare it for you.
*We can provide futons up to the number of people in the room.
If you wish to proceed, please contact us by phone.

【Regarding the use of the public bath】
　For hygiene reasons, children wearing diapers are not permitted to use the public bath.
Only the washing area (shower) is available for use.

For safety reasons, we do not have a baby bathtub available.

【About baby cribs】
　Currently, we do not have cribs available at this facility.
You are welcome to bring your own baby crib or other baby items if needed.

We ask for your understanding and cooperation to ensure that everyone can stay with peace of mind.

We would like to provide you with information regarding sending your luggage to the hotel in advance.

We will accept your luggage starting two days before your check-in date.

If you are unavoidably arriving more than two days before your stay, please be sure to contact the hotel before shipping.
*If you do not contact us in advance, we may not be able to accept your package.

【When shipping your package, please be sure to fill in the following information on the form.】
・Check-in date 
・Name of the person who made the reservation

If you are sending a package from outside Japan, please be sure to contact the hotel before shipping.

Also, if you are sending refrigerated or frozen items, please contact the hotel in advance.
Depending on storage conditions and other factors, we may not be able to accept your items.

We appreciate your understanding and cooperation.

We can arrange cakes and flower bouquets at this facility.

【Cake】
　We offer options starting from size 4 (for approximately 2 to 3 people).
・Fresh cream from 5,104 yen
・Fresh chocolate cream: from 5,536 yen

We also accept orders for sizes larger than size 4, so please contact us if you require a larger size.

【bouquet】
　We will prepare it according to your desired budget.

【About your reservation】
　If you would like a cake or flower bouquet, please make your reservation by phone between one month and five days prior to your stay.

【Regarding cancellations】
　If you need to cancel your cake or flower arrangement, please be sure to contact us by phone.
*Even if you cancel your hotel reservation, your cake and flower bouquet orders will not be automatically canceled.
We apologize for the inconvenience, but please be sure to contact the hotel.

【Regarding bringing in or mailing cakes】
　If you wish to bring your own cake or have a cake delivered to the hotel, please contact the hotel by phone in advance.

We would be delighted to assist you with your important commemorative occasions.

If you pay online, you can get a receipt from the booking website where you made your reservation.

【If you make a reservation through the official website】
　If you made your reservation through our official website, you can obtain a receipt using one of the following methods.

① When issuing from the official website
　The official website states: "If you use online payment, your receipt will be issued by the reservation site where you made your reservation."

【If you make a reservation through the official website】

If you made your reservation through our official website, you can obtain a receipt using one of the following methods.

① When issuing from the official website
　Please check your reservation details and issue a receipt via the "Reservation Inquiry/Cancellation" section on our official website.
*The login method differs depending on whether you registered as a member before making a reservation or not.
Please proceed according to your preferred booking method.

② When issuing from the reservation confirmation email
　Please check your reservation details and issue a receipt by clicking the URL provided in your reservation confirmation email, which reads, "Please check or cancel your reservation here."

【Those who made a reservation without registering as a member】

It is stated in your reservation confirmation email.**"Reservation number" and"Confirmation key"**It is required.

On the "Reservation Inquiry/Cancellation" screen, please enter your reservation number and confirmation key to check your reservation details.Please check your reservation details and issue a receipt from the link provided.
*The login method differs depending on whether you registered as a member before making a reservation or not.Please proceed according to your preferred booking method.

② When issuing from the reservation confirmation email
　Please check your reservation details and issue a receipt by clicking the URL provided in your reservation confirmation email, which reads, "Please check or cancel your reservation here."

【Those who made a reservation without registering as a member】
　It is stated in your reservation confirmation email.**"Reservation number" and"Confirmation key"**It is required.

On the "Reservation Inquiry/Cancellation" screen, please enter your reservation number and confirmation key to check your reservation details.

【Issuance of receipts】
　Once the reservation confirmation screen is displayed, a "Issue Receipt" button will appear to the right of the accommodation details.Select "Issue Receipt" and follow the on-screen instructions to issue your receipt.