- Top
- Q&A
Q&A
0158-85-2626
Please tell me the cancellation fee
There is no cancellation fee if you cancel up to 4 days before your stay.
20% of plan fee if cancelled 3 days before your stay
20% of plan f…Continue readingDo you have yukata for children?
Room wear is provided.
Available in sizes S to LL.
Please choose the size that fits your child.Is smoking allowed in the restaurant?
All seats in the restaurant are non-smoking.
If you wish to smoke, please use the designated smoking areas within the facility.Is there a public bath?
There is a large natural hot spring bath on the 1st floor.Available from check-in until 8:00 the next morning.
Yes, available.
DHC body soap…Continue readingAre there vending machines for drinks and cigarettes?
Vending machines for soft drinks and alcohol are located near the public bath and in the rest room.
There is also a juice vending machine in…Continue readingRoom amenities
【Room amenities】
・Toothbrush
・Razor
·shampoo
·conditioner
・Body soap
・Towel
・Bath towel
・Hand towel
·Hairdryer
・resesh(Deodorizing spray)About guest room facilities
【Guest Room Equipment】
・Fully equipped with air conditioning and heating
・All rooms with washlet
・tv set
・Refrigerator(It's empty inside)
・E…Continue readingWhich place is the dining area?
Dinner and breakfast will be served at the restaurant "Ai" on the 1st floor.
You can wear your Samue to the restaurant, so please dress comf…Continue readingWhat kind of view can you see from your room?
All guest rooms have ocean front desks, so enjoy the different views of Okhotsk Ocean each season.
You can take a look.
From spring until ea…Continue readingDo you have a shop? Also, what are the shop opening hours?
There is a shop on the first floor.Business hours are from 7:00 to 21:00.
The shop sells local seafood products and specialty products.
We a…Continue readingAre you barrier-free?
We have a total of 8 rooms, 2 Japanese-style rooms and 6 Western-style rooms, that are barrier-free.
In addition, handrails and ramps are in…Continue readingAbout coin laundry
They are located on the 1st and 3rd floors.
There are two bathrooms installed in the lobby of the bathroom building on the first floor.
Ther…Continue readingIs there a game corner?
There is no game corner, but there is a table tennis corner.
Our guests who are staying can use it for free.About charging your mobile phone
Various chargers are available for loan at the front desk.
Rental charger type
・For iPhone(Lightning cable)
・micro USB
・USB Type-CAbout business hours of day trip hot springs
The day trip hot spring is open until 21:30.
During your stay, if you arrive early, you will be able to use the large public bath for day tr…Continue readingAbout guide dogs and service dogs
It is possible to stay with a guide dog or service dog.
You can use it anywhere in the facility, including the restaurant.
If you wish to us…Continue readingCan you store my luggage before check-in and after check-out?
Enjoy storing your luggage not only before check-in but also after check-out.
Yes, available.Do you have an ice machine?
A free ice machine is available on the 3rd floor.
Guests staying at the hotel can use it freely.Please tell me about the storage of valuables.
Valuables can be stored in the safe in your room (free of charge) or left at the front desk.Does it have a refrigerator?
All rooms have an empty refrigerator.Bringing alcoholic drinks, juices, etc.
Available.We do not allow food or drinks to be brought into the…Continue readingCan I extend my check-out time?
Depending on the reservation status on the day, we may accept extensions at the following rates.
・Until 13:00 (1 p.m.), 30% of room charge
…Continue readingCan I check in earlier?
・Depending on the reservation status on the day and the progress of cleaning work, please contact us in advance.
If you let us know that yo…Continue readingRegarding changing the gender of the public bath
・Our hotel does not switch between men's and women's public baths.
Reservations/Inquiries
Please contact us if you have any questions.