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[Reception hours]9:00 to 20:00 *May be shortened on closed days, etc.
Q&A
Q&A
Frequently asked questions about Hotel Sun Plaza Tsugaike are summarized in Q&A format.
We will answer your questions regarding hotel reservations, cancellations, facility information, meal options, etc.
We will answer your questions regarding hotel reservations, cancellations, facility information, meal options, etc.
FAQ
I forgot something, what should I do?
Lost items can be found on Official LINE account.
If we find it, we will send it cash on delivery (only in Japan).
Regarding food and drink,…Continue readingCan I send my luggage in advance?
Please fill in the "representative's name and check-in date" and send it to the following address.
It will be stored at the front desk.
*Ple…Continue readingI sent a package, but could you check if it arrived?
Please check with each courier company.Can I ship my luggage from the hotel?
At the front desk, Yamato Transport parcel delivery service is available.When can I get the tickets that come with the plan?
Regardless of the check-in time, we will give it to you at the hotel front desk.
If you want to use it on the day of your stay, please stop …Continue readingCan I check in late?
In the following cases, please contact us by phone on the day.
●Customers who have made a reservation for a plan with dinner Arrival…Continue readingCan I connect to the internet from my room?
Wifi is available from all rooms.A password is required to use it.
*It may be difficult to connect due to congestion.Changes and Cancellations Regarding Accommodation Reservations
If you would like to change or cancel your reservation that was made directly with the hotel, please contact the hotel.
If you have made a r…Continue readingIs there a child rate for accommodation?
Children over junior high school age are the same price as adults.
Children of elementary school age and older will be charged 75% of the ad…Continue readingCan I use a credit card?
Yes.We accept Visa, MASTER, JCB, American Express, DC, UFJ, MUFG, and NicoS cards.
*Credit is a one-time payment only.
*plan only accept cas…Continue readingCan I use electronic money or QR code payment?
You can use the following QR code payment.
PayPay,d payment,au PAY,Merpay
Electronic money other than the above, such as PASMO, Suica, and …Continue readingCan I get a receipt?
In the case of local payment, a receipt will be handed to you at the time of payment.
If you paid in advance by credit card at the time of r…Continue readingCan I make a rental reservation?
For rental questions and reservations, please contact the rental shop directly.
"Cliff rental』\(B1 floor of the hotel)
Direct TEL 0261-71-…Continue readingDo you have an ice machine?
We do not have an ice machine.If you need ice, please ask the restaurant staff or the front desk.Can I move around the facility in Yukata and slippers?
All facilities are available.Please tell me the size of the coin locker.
The coin locker sizes are as follows.
(Length x Width x Depth in cm)
・extra large(500 JPY):About 78 x 53 x 49
・large(400 JPY) :About 60 x …Continue readingAbout the Official website
Official website is intended for customers who have applied directly or customers who have applied through travel websites.
Therefore, for c…Continue readingThe price is the same for twin and triple, but is it correct?
No mistake.
We have set the same rate for twin and triple rooms so that you can make a reservation for two people even when the twin rooms a…Continue readingCan I take a bath on a day trip or after checkout?
Yes, we can.
Bathing fee 1 adult 800 JPY(Tax included)
Child (3 years old to elementary school student) 1 person 500 yen(Tax…Continue readingWhat amenities are available in the guest rooms?
Refrigerator(Sky)/Hair dryer/conditioner in shampoo/Body wash/Slipper/tea pack
Other amenities will vary depending on the plan you apply for…Continue readingAbout early check-in and late check-out
Additional charges will apply as follows.
For customers who applied through a travel agency, please check the details on the "For customers …Continue readingWhat is check-in time?
Check-in time is the time when you can enter the room.
Reception and procedures for accommodation can be made at the front desk from 7:00 in…Continue readingHow long does it take to get to the nearby ski resorts?
◆Tsugaike Kogen Ski Resort About 2 minutes on foot
◆Hakuba Norikura Onsen Ski Resort About 5 minutes by car
◆Hakuba Iwatake Snow Field A…Continue readingPlease let me know how long it takes to get to nearby tourist spots.
◆Tsugaike Nature Park About 45 minutes by gondola/ropeway
◆Hakuba Ski Jumping Stadium About 20-minute drive
◆About 20 minutes by c…Continue readingCan I use the refrigerator in the room?
There is nothing in the refrigerator in the guest room, so you can use it freely.Do you have non-smoking rooms?
From 2020, all rooms are non-smoking rooms.There is a smoking space outside the hotel.How far is it to the gondola station?
You will arrive at the gondola lift Tsugaike Highland Station in about 3 minutes on foot from the hotel.
In winter, the ski area is in front…Continue readingAre there restaurants and convenience stores nearby?
There are several restaurants within walking distance from the hotel.
There is a convenience store "Yamazaki Shop" in front of the hotel.
Pl…Continue readingIs there a parking lot?
You can use the contracted parking lot (about 100m from the hotel) free of charge.After arrival, please check in at the front desk.
For cust…Continue readingIs there a parking lot?
◆Contract parking lot(About 100m from the hotel)
Fridays, Saturdays, holidays, year-end and New Year holidays (12/28 to 1/2) 1,500 yen per …Continue reading
Reservations and inquiries by phone
If you have any questions, please contact us.