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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
How can I pay for it?
Payment with cash, various credit cards is possible.
In case of using coupon ticket, discount ticket etc, please contact in advance.
Credit …Continue reading
【Access / Parking】
How can I go to "SUITES HANARE MATSUSHIMAKAKU"?
If you are driving

【Coming by car from Tokyo area】

Tohoku Expressway Koriyama JCT
↓
Ban-etsu Expressway
↓
Aizuwakamatsu IC
↓
Via Route 49
…Continue reading
【Hotel / Guest rooms】
Please tell me about the renovated room.
In July 2012, we opened "Mizu-no-ma", "Mizu-no-ma Ishi no Ma", "Koshi-no-ma" and "Hikari-no-ma".

These four rooms are positioned as "concep…Continue reading
【Bathing / Baths】
When can I reserve a private bath?
【※Customers with "Private bath"plan※】

Private bathing plan Only for customers who booked, "advance reservation" will be accepted.
Please …Continue reading
【Hotel / Guest rooms】
I would like to prepare something present, but is there something?
Decoration cake, wine, champagne, message card, bouquet etc.
You can arrange it for a fee.For details, please contact the reservation staff
【Access / Parking】
Is there a parking lot?
There is a free parking lot.We can park as much as 70 cars.
Please park your car by yourself for trouble prevention
Thank you.
【Hotel facilities / Equipment】
Please tell me about foot massage.
There is a corner before foot bath massage foot base massage.

Foot 10 minutes course, 1050 yen (trial)
Foot pad 20 minutes course, 2100 ye…Continue reading
【Hotel / Guest rooms】
Is there a season recommended for accommodation?
The recommended season is divided into April to May, June to September, October to November, December to February.

In April, we can enjoy c…Continue reading
【Hotel / Guest rooms】
I can not make a reservation because reservation is full ...
Because we use it to many customers on the daily basis at our hotel,
There may be no vacancies.

If the date is not decided, please re-searc…Continue reading
【Hotel / Guest rooms】
Do you correspond to barrier-free?
We do not support complete barrier free.

However, in a room with few steps, in public etc., it is possible to move with a wheelchair
Is po…Continue reading
【Hotel / Guest rooms】
Is there a wheelchair rental?
Rental is available in limited quantity.Please contact us in advance.
【Hotel / Guest rooms】
Can I Internet in the room?
All 8 rooms Wireless LAN (WIFI) Internet connection is available.

Smartphone, laptop computer etc. If you have you
Free internet connection…Continue reading
【Access / Parking】
Is rental car rental possible?
Is possible.From the affiliated rental car company of the hotel, to the hotel
Direct, dispatch is possible.Since the price varies according …Continue reading
【Use with children】
Can I use it with children?
Yes.I can do it.

However, if you are having children, please enjoy the room type with "Japanese style room".
I will recommend it.

Some of …Continue reading
【Bathing / Baths】
When can I reserve a bathing time for a private bath?
As for bathing time of private bath, we will call upon check-in.
Please note.
【Hotel / Guest rooms】
Check-in will be delayed, but is it okay?
If check-in is after 18 o'clock,
Be sure to contact 0242-29-1000.
【Hotel / Guest rooms】
Can I pre-settle?
Is possible.Front desk staff at check-in
Please contact us.
【Hotel / Guest rooms】
Can I keep my luggage on the day of my stay?
I will deposit you.
However, please manage your valuables etc yourself.
Because we can not take responsibility at all for the loss of valuab…Continue reading
【Others】
I'd like to send my luggage in advance, which can I send to?
〒965-0814
108 Higashiyama Onsen, Aizuwakamatsu City, Fukushima Prefecture, "Shousuke no Yado, Taki-no-yu"

, Please describe "name of reserv…Continue reading
【Others】
Can I send parcels from the hotel to my home by courier?
You can send it.
【Hotel facilities / Equipment】
Can I use the Internet at the hotel?
In this facility, there are 2 free PC corners (Mac) in the 4th floor lounge.
Wireless LAN is also available at the 4th floor lounge.
【Hotel facilities / Equipment】
Is there a wheelchair rental?
Rental is available in limited quantity.Please contact us in advance.
【Hotel facilities / Equipment】
Is there a vending machine?
We are located.Also at the shop of the hotel you can also enjoy various beverages, tobacco, alcoholic beverages
We are selling.
【Hotel facilities / Equipment】
Is there a smoking place?
We are located.It is on the 3rd, 5th, 6th floor floor.
Because there are many children at this facility, we are working on smoking.
We appr…Continue reading
【Hotel / Guest rooms】
Is there a baby cot rental?
We are not renting at the hotel,
Baby bed on the 4th floor girls' bathroom, 1st floor Chateau Baths'Tennei Hot Springs'
We are setting up.
【Hotel / Guest rooms】
Is there a humidifier rental?
We are renting on a limited quantity basis.
【Hotel / Guest rooms】
Is the TV compatible with terrestrial digital broadcasting?
All rooms are compatible with terrestrial digital broadcasting.
【Hotel / Guest rooms】
Is there a non-smoking room?
Please inform us of non-smoking rooms or smoking rooms at the time of booking.
We will divide the room as much as possible so as to meet you…Continue reading
【Hotel / Guest rooms】
Is there a room with internet available?
Wireless LAN is permanently SUITES HANARE MATSUSHIMAKAKU suite room type "SUITES HANARE MATSUSHIMAKAKU"
【Hotel / Guest rooms】
Is there a bidet on the toilet?
Yes.All the rooms are equipped with a washlette toilet.