1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

  • When can I reserve a private bath?

    【※Customers with "Private bath"plan※】


    Private bathing plan Only for customers who booked, "advance reservation" will be accepted.
    Please Continue reading
  • Please tell me about the renovated room.

    In July 2012, we opened "Mizu-no-ma", "Mizu-no-ma Ishi no Ma", "Koshi-no-ma" and "Hikari-no-ma".

    These four rooms are positioned as "concepContinue reading
  • How can I pay for it?

    Payment with cash, various credit cards is possible.
    In case of using coupon ticket, discount ticket etc, please contact in advance.
    Credit Continue reading
  • What should I do for "SUITES HANARE MATSUSHIMAKAKU"?

    If you are driving

    【Coming by car from Tokyo area】

    Tohoku Expressway Koriyama JCT

    Ban-etsu Expressway

    Aizuwakamatsu IC

    Via Route 49
    Continue reading
  • I would like to prepare something present, but is there something?

    Decoration cake, wine, champagne, message card, bouquet etc.
    You can arrange it for a fee.For details, please contact the reservation staff
  • Is there a parking lot?

    There is a free parking lot.We can park as much as 70 cars.
    Please park your car by yourself for trouble prevention
    Thank you.
  • Please tell me about foot massage.

    There is a corner before foot bath massage foot base massage.


    Foot 10 minutes course, 1050 yen (trial)
    Foot pad 20 minutes course, 2100 yeContinue reading
  • Is there a season recommended for accommodation?

    The recommended season is divided into April to May, June to September, October to November, December to February.

    In April, we can enjoy cContinue reading
  • I can not make a reservation because reservation is full ...

    Because we use it to many customers on the daily basis at our hotel,
    There may be no vacancies.

    If the date is not decided, please re-searcContinue reading
  • Do you correspond to barrier-free?

    We do not support complete barrier free.


    However, in a room with few steps, in public etc., it is possible to move with a wheelchair
    Is poContinue reading
  • Is there a wheelchair rental?

    Rental is available in limited quantity.Please contact us in advance.
  • Can I Internet in the room?

    All 8 rooms Wireless LAN (WIFI) Internet connection is available.

    Smartphone, laptop computer etc. If you have you
    Free internet connectionContinue reading
  • Is rental car rental possible?

    Is possible.From the affiliated rental car company of the hotel, to the hotel
    Direct, dispatch is possible.Since the price varies according Continue reading
  • Can I use it with children?

    Yes.I can do it.

    However, if you are having children, please enjoy the room type with "Japanese style room".
    I will recommend it.

    Some of Continue reading
  • When can I reserve a bathing time for a private bath?

    As for bathing time of private bath, we will call upon check-in.
    Please note.
  • Check-in will be delayed, but is it okay?

    If check-in is after 18 o'clock,
    Be sure to contact 0242-29-1000.
  • Can I pre-settle?

    Is possible.Front desk staff at check-in
    Please contact us.
  • Can I keep my luggage on the day of my stay?

    I will deposit you.
    However, please manage your valuables etc yourself.
    Because we can not take responsibility at all for the loss of valuabContinue reading
  • I'd like to send my luggage in advance, which can I send to?

    〒965-0814
    108 Higashiyama Onsen, Aizuwakamatsu City, Fukushima Prefecture, "Shousuke no Yado, Taki-no-yu"

    , Please describe "name of reservContinue reading
  • Can I send parcels from the hotel to my home by courier?

    You can send it.
  • Can I use the Internet at the hotel?

    In this facility, there are 2 free PC corners (Mac) in the 4th floor lounge.
    Wireless LAN is also available at the 4th floor lounge.
  • Is there a wheelchair rental?

    Rental is available in limited quantity.Please contact us in advance.
  • Is there a vending machine?

    We are located.Also at the shop of the hotel you can also enjoy various beverages, tobacco, alcoholic beverages
    We are selling.
  • Is there a smoking place?

    We are located.It is on the 3rd, 5th, 6th floor floor.
    Because there are many children at this facility, we are working on smoking.
    We apprContinue reading
  • Is there a baby cot rental?

    We are not renting at the hotel,
    Baby bed on the 4th floor girls' bathroom, 1st floor Chateau Baths'Tennei Hot Springs'
    We are setting up.
  • Is there a humidifier rental?

    We are renting on a limited quantity basis.
  • Is the TV compatible with terrestrial digital broadcasting?

    All rooms are compatible with terrestrial digital broadcasting.

  • Is there a non-smoking room?

    Please inform us of non-smoking rooms or smoking rooms at the time of booking.
    We will divide the room as much as possible so as to meet youContinue reading
  • Is there a room with internet available?

    Wireless LAN is permanently SUITES HANARE MATSUSHIMAKAKU suite type "SUITES HANARE MATSUSHIMAKAKU"
  • Is there a bidet on the toilet?

    Yes.All the rooms are equipped with a washlette toilet.

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!

0242-29-1000