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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a parking lot? 【Information about parking lot】

    There is a free parking lot.Up to 60 cars can be parked.


    To avoid trouble, please park your car by yourself.
    Thank you.


    You cannot park Continue reading
  • What should I do for "SUITES HANARE MATSUSHIMAKAKU"?

    【When arriving by car】


    【When coming by car from the direction of Tokyo】

    Tohoku Expressway"Kawaguchi interchange"

    Tohoku Expressway"KoriContinue reading
  • When can I reserve a private bath? 【About charter】

    【※Please read the "Private bath"plan reservation customer.*]



    plan with a private bath" can make "advance reservations"!
    ※From the middle Continue reading
  • What are the various countermeasures against infectious diseases including coronavirus?

    [This museum "SUITES HANARE MATSUSHIMAKAKU" takes various measures against infectious diseases including coronavirus.】


    The following infecContinue reading
  • I can not make a reservation because reservation is full ...

    Because we use it to many customers on the daily basis at our hotel,
    There may be no vacancies.


    If the date is not decided, please re-searContinue reading
  • Please tell us about the renewed room.

    In July 2012, we opened "Mizu-no-ma", "Ishi no Ma", "Koshi-no-ma" and "Hikari-no-ma".

    These four rooms are positioned as "concept rooms".
    TContinue reading
  • How can I pay for it?

    You can pay by cash or various credit cards.
    If you want to use coupons, discount coupons, etc., please contact us in advance.
    Credit card

    Continue reading
  • I would like to prepare something present, but is there something?

    Decoration cake, wine, champagne, message card, bouquet, etc.
    You can arrange it for a fee.For details, please contact the reservation staff
  • Is there a season recommended for accommodation?

    The recommended seasons are divided into April-May, June-September, October-November, and December-February.

    In April, we can enjoy cherry Continue reading
  • Do you correspond to barrier-free?

    We do not support complete barrier free.


    However, it is possible to move in a wheelchair in a room with few steps or in a public place.
    IsContinue reading
  • Is there a wheelchair rental?

    Rental is available in limited quantity.Please contact us in advance.
  • Can I use the internet in my room?

    Internet connection is possible in all 8 rooms via wireless LAN (WIFI).

    Smartphone, laptop computer etc. If you have you
    Free internet connContinue reading
  • Is rental car rental possible?

    Is possible.From the affiliated rental car company of the hotel, to the hotel
    Direct, dispatch is possible.Since the price varies according Continue reading
  • Can I use it with children?

    Yes.I can do it.

    However, if you are traveling with children, please choose a room type that has a "Japanese-style room".
    I will recommend Continue reading
  • When can I reserve a bathing time for a private bath?

    As for bathing time of private bath, we will call upon check-in.
    Please understand in advance.
  • Check-in will be delayed, but is it okay?

    If check-in is after 18:00
    Please be sure to contact us at 0242-29-1000.
  • Can I pre-settle?

    Is possible.Front desk staff at check-in
    Please contact us.
  • Can I keep my luggage on the day of my stay?

    I will deposit you.
    However, please manage your valuables etc yourself.
    Because we can not take responsibility at all for the loss of valuabContinue reading
  • I'd like to send my luggage in advance, which can I send to?

    〒965-0814
    108 Higashiyama Onsen, Aizuwakamatsu City, Fukushima Prefecture "Shosuke-no-Yado Takinoyu" 

    , Please describe "name of reservatioContinue reading
  • Can I send parcels from the hotel to my home by courier?

    You can send it.
  • Can I use the Internet at the hotel?

    Mac) in the lounge on the 4th floor.
    Wireless LAN is also available in the lounge on the 4th floor.
  • Is there a wheelchair rental?

    Rental is available in limited quantity.Please contact us in advance.
  • Is there a vending machine?

    We are located.In addition, various beverages, tobacco, and alcoholic beverages can be purchased at our shop.
    We are selling.
  • Is there a smoking place?

    We are located.It is on the 3rd, 5th, 6th floor.
    Because there are many children at this facility, we are working on smoking.
    We appreciateContinue reading
  • Do you have a baby cot rental?

    We are not renting at the hotel,
    There is a baby cot in the women's restroom on the 4th floor and the private large Tennei Onsen
    We are settContinue reading
  • Do you have a humidifier rental?

    We are renting on a limited quantity basis.
  • Is the TV compatible with terrestrial digital broadcasting?

    All rooms are compatible with terrestrial digital broadcasting.

  • Is there a non-smoking room?

    Please contact us at the time of booking for non-smoking or smoking rooms.
    As much as possible, we will allocate rooms to meet your needs.
    HContinue reading
  • Is there a room with internet available?

    Wireless LAN is permanently at suite type of "SUITES HANARE MATSUSHIMAKAKU"
  • Is there a washlet on the toilet?

    Yes.All rooms are equipped with washlet toilets.

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