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Regarding parking(※Limited to 1 vehicle per reservation)
Regarding parking lot use (※Limited to one vehicle per reservation. No prior notice is required if you are bringing only one vehicle.)
※Pl…Continue readingHow can I get to Hanare MATSUSHIMAKAKU?
【When arriving by car】
【When coming by car from the direction of Tokyo】
Tohoku Expressway"Kawaguchi interchange"
↓
Tohoku Expressway"Kori…Continue readingRegarding the use of private baths(Private bath plan)
Regarding the use of private baths (please see here if you have booked plan with a private bath.)
In principle, if you wish to rent the fa…Continue readingFree shuttle service(※Advance reservations required, first come first served)
Free shuttle service (advance reservation required, first come first served) from Aizu-Wakamatsu Station to our hotel
There is one shuttle…Continue readingAbout the "Run of House" type accommodation
※Please read this if you are booking this room type.
As a condition of acceptance, we will leave the room to the facility.(※Western-style …Continue readingIssuing receipts(※We do not accept partial issuance.)
【Issuing receipts】
■One receipt will be issued per payment or transaction (accounting).
※As a general rule, we do not reissue tickets.
■I…Continue readingRequest to ease congestion at check-in
Check-in is conducted at four hotels in our group, so the hours from 2pm to 5pm are very busy.
When checking in, you will be asked to confi…Continue readingRegarding staff guidance to your room
Regarding staff escorting you to your room (accompanying you to your room)
If you need assistance to get to your room, please ask the fron…Continue readingRegarding luggage movement
Regarding luggage movement(We are not responsible for any damage or loss that may occur during transportation.)
In order to prevent any tr…Continue readingRegarding visits to your room
Regarding visits to your room(About staff visiting your room)
At this facility, we consider the rooms in which guests stay to be "private …Continue readingRegarding spider webs and insects in guest rooms
Regarding spider webs and insects in guest rooms(Spring to autumn season)
This facility is surrounded by mountains on all sides and is loc…Continue readingRegarding smoking within this facility (※All guest rooms are non-smoking.)
Regarding smoking within this facility (※All guest rooms are non-smoking.)
All rooms at this facility are non-smoking.
Smoking is permitte…Continue readingRegarding taking home equipment, etc.
Regarding taking home equipment, etc.(Only disposable amenities and disposable towels)
Only consumable items are allowed to be taken away …Continue readingPrecautions when using guest room showers and bath units
Please note the following points when using the shower and bath units in the guest rooms.※Please read this if you are using the bath or show…Continue readingPlease note the following when using the toilet:
Please note the following when using the toilet:(Rooms,and public toilets within the facility)
We ask that you do not flush anything other…Continue readingRegarding cancellation of accommodation
Regarding cancellation of your stay (※Please be sure to check before canceling.)
Please note that you are responsible for cancelling your …Continue readingRegarding dinner ("Aizu Local Kaiseki Meal")
Regarding dinner ("Aizu Local Kaiseki Meal")
Please note that the dinner menu will vary depending on the accommodation plan you have booke…Continue readingRegarding breakfast"Chef-prepared breakfast"
Regarding breakfast ("chef-prepared breakfast meals" and "service corner")
※It is not a buffet (all-you-can-eat).
At this facility, we pro…Continue readingCould you please tell me the dinner menu?
The dinner menu will vary depending on plan, season and supplies, room grade, etc.
The menu for a certain day is displayed.
※This is a rep…Continue readingCould you please tell me what is on the breakfast menu?
Breakfast is a "chef's breakfast meal."
We mainly serve vegetables and side dishes made using the bounty of Aizu.
We also provide free ric…Continue readingRegarding allergies: If you have allergies
Regarding allergies (※If you have allergies, be sure to check this out.)
If you have any allergy-related needs, please inform us directly …Continue readingCan I make a reservation for dinner?
Dinner reservations can be made in 30-minute increments between 6:00 p.m. and 9:00 p.m.
※If you make a reservation in advance
There is a l…Continue readingWhen is the dining area most crowded?
The busiest times for breakfast are from 8am to 9am, and for dinner are from 6pm to 7pm.
Meal reservations can be made on the day of your s…Continue readingPlease be aware of the following points when using the large communal bath and open-air bath.
Please read the following points before using the large communal bath and open-air bath.)
If you have tattoos, please refrain from using t…Continue readingRegarding the use hours of the large communal bath and open-air bath
Please read the following information regarding the opening hours of the large communal bath and open-air bath before using the facility.)
…Continue readingAbout hair color, hair color shampoo, hair dye, etc.
Regarding hair color, hair color shampoo, hair dye, etc. (Please refrain from using these.)
Hair coloring and dyeing are not permitted in …Continue readingBath temperature *Temperature varies by bath and bath area.
Regarding the temperature of the bathtub (※The temperature varies for each bath and tub.)
The bath temperature depends on the source tempe…Continue readingCan I use the large public bath before checking in or after checking out?
No.You cannot use it.
Please note that the large public bath, open-air bath, and private bath can only be used during your stay (after che…Continue readingWhen are the large public baths and private baths most crowded?
The large communal bath inside the facility tends to be crowded from 3 PM to 6 PM, while the private rental baths are relatively busy from 8…Continue readingIs there a sauna?Please tell me the opening hours
In the new rooftop open-air bath "Yumezora-no-yu" that is part of the 2023 renewal plan,
There is a sauna on site.
Available in private bat…Continue reading
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