Top
Frequently Asked Questions

Frequently Asked Questions

【Use with children】
Regarding use with children
Regarding use with children (please see the "Guests with children" page.)

This facility is available for use by children from 0 years old.…Continue reading
【Use with children】
Can I bring children/infants?Please tell me the accommodation fee
Children and infants are also welcome to stay.

The room rate for children and infants is as follows.

■Junior high school students and ab…Continue reading
【Use with children】
Do you have a menu for children and infants?
There is a children's meal or a children's course available.
It depends on the age of the child, but as a general rule, hamburger steak, ome…Continue reading
【Access / Parking】
Is there a covered parking lot?
Covered parking is available for the first four cars.
All other parking spaces are outdoor parking spaces.

【Parking lot overview】

■Parkin…Continue reading
【Access / Parking】
Is there a shuttle service?How can I use it?
A free shuttle bus runs from Aizu-Wakamatsu Station once a day.

The first bus departs from Aizu-Wakamatsu Station at 6:00 p.m. (advance res…Continue reading
【Access / Parking】
Are tire chains necessary on winter roads?
This is required from around November to March every year.We recommend mounting studless tires.
During this time, regardless of the weather …Continue reading
【Access / Parking】
Is there a parking lot for motorcycles?
There is a parking lot on the premises, so please use it.
If the parking lot is full, we will direct you to an affiliated parking lot.
The s…Continue reading
【Others】
Regarding admission for non-guests
Regarding admission for non-guests(※In the case of accompanying, visiting, or dining only)

As a general rule, this facility does not allow…Continue reading
【Others】
Regarding the use of various coupons, discounts, special offers, etc.
Regarding the use of various coupons, discounts, preferential treatments, etc. (Please be sure to read before using.)

Cannot be used in co…Continue reading
【Others】
What kind of surprises would you like for a birthday or anniversary?
We will do our best to serve you.
We can arrange cake and a bouquet with charge.

Please contact us by email (yoyaku@shousuke.com).

■Bouqu…Continue reading
【Others】
Please tell us what you are doing to combat customer harassment.
■Regarding customer harassment...Customer harassment refers to nuisance behavior such as violence or malicious complaints from customers.Cur…Continue reading