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  2. Frequently Asked Questions

Frequently Asked Questions

  • I have an allergy?

    For customers with allergies, we are able to respond.
    Please let us know at the time of booking or two days before your stay.
  • Please tell us about the dining venue.

    The venue for the meal (supper) is the half-buffet style "Hanamizuki Main Store",
    Private room featuring style 'Kaika-tei Tea', Japanese dinContinue reading
  • Rice was tasty, but can you mail-order?

    Is possible.You can also mail rice, miso, alcohol and so on.
    Please contact us for more information.
  • Is it possible to order optional dishes etc.?

    The hotel offers a variety of optional dishes.
    It is possible to reserve even on the day.Please feel free to use it.

  • Do you communicate with mobile phones?

    Almost the entire area of this facility, such as au, docomo, SoftBank, WILLCOM
    You can use the cell phone of the main mobile phone company.
  • Please tell me the sights of the surrounding area.

    The hotel "SUITES HANARE MATSUSHIMAKAKU" is a 15-minute drive from the center of Aizu Wakamatsu
    While in a good location, it is located in aContinue reading
  • I'd like a banquet / party?

    Please feel free to contact us for accommodation, day trip parties, various banquets, meetings, etc.
    The hotel arranges according to the styContinue reading
  • Please tell me about a day trip.

    One-day hot spring guests are 1,000 yen (with towels).
    The time for one-day hot springs is from noon to 8:00 pm.

    Bathing in the morning batContinue reading
  • Please tell me the time when you can take a bath.

    It is from noon to 1 am.
    Bathing in the morning is from 5 am to 10 am.
    ※Cleaning and maintenance hours are from 1:00 am to 4:30 am and from Continue reading

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