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  2. Frequently Asked Questions

Frequently Asked Questions

  • Can I see VOD?

    If you wish, please purchase a ticket at the ticket vending machine located in front of the elevator on the even floors of this facility. (1Continue reading
  • Is there a vending machine?

    Located in front of the elevator on the 2nd to 10th floors.
    Alcohol is only available on vending machines on the 2nd, 7th and 9th floors.

    Continue reading
  • Can I get a massage?

    Massages will be arranged at the front desk.
    Please inquire at the front desk when making a request.
    (*Please understand that we may not be Continue reading
  • Is there a bath in the guest room?

    The Deluxe Twin Room has a bathroom and the other rooms have a bathtub.
  • Is there a microwave oven?

    A microwave oven is installed in the laundry room on the first floor of this facility.
    Guests can use it freely.
  • Do you have a refrigerator?

    All rooms have a small refrigerator.
    (*The contents are empty.)

    Since it is a simple one, it is not possible to cool food and drink rapidlyContinue reading
  • How many people can sleep in an Asian style room?

    The Asian style room can accommodate up to 3 adults.

    Please note that infants and elementary school children are not included in the capaciContinue reading
  • Do you have breakfast

    We do not provide breakfast at our hotel, but we sell breakfast tickets for 400 yen for one partner (Doutor Coffee, Matsuya Foods etc.) so iContinue reading
  • Can I use a PC (Internet connection) in my room?

    LAN cable is available in the room.
    Wireless WI-FI is also available in all rooms.

    If you want to use WIFI, please make your own settings.
    Continue reading
  • How to pay the accommodation fee

    The hotel charges the accommodation fee at check-in.
    You can pay with cash or various credit cards.
  • Is dinner provided at the hotel?

    Unfortunately, the hotel does not offer dinner.
    For dinner, please contact the front desk for information on nearby restaurants.
  • About lost items

    After you check out, you can store the items left in your room or in this property for 3 months.If you become aware of this, please contact Continue reading
  • Are the charges different for internet reservation and telephone reservation?

    The room rate will change depending on the date and the number of available rooms.
    Some of our hotel accommodation plan are only available oContinue reading
  • Is there a kettle in the room?

    Yes.All rooms have a kettle pot.
  • Is it possible to get a spare key for 2 people?

    Guest rooms at this facility have an auto-lock system that accepts card keys.
    If requested by the customer, it is possible to hand over the Continue reading
  • Can I use a credit card?

    We accept various credit cards such as JCB, Visa, and MASTER.
  • Is there a curfew?

    This facility does not have a curfew.
  • Is there a crib provided or rented?

    I am sorry.
    Please note that the hotel does not offer cribs.
  • If I don't need cleaning, can I get towels and amenities?

    If you don't need to clean your room, please contact the front desk to get new towels and amenities.
  • Do you have room service?

    Unfortunately, we do not offer room service, so please understand.
  • Can I issue a receipt for online payment?

    Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
    Please undersContinue reading
  • Is security ok?

    Please be assured that our staff is at the front desk 24 hours a day.
  • What if I can't change my Internet reservation?

    In some cases, we will be able to assist you if you contact us by phone.
    Please contact the hotel by the day of your stay.
  • What happens to the receipt when I use Netpoint?

    We will issue a receipt for the amount you deducted points from the accommodation charge you used.
    Please understand that the point usage deContinue reading
  • Can I have a room with my friends and family next door?

    The hotel rooms are allocated the night before.
    We will do our best to contact you in advance, but please understand that it may not be possContinue reading
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • Can I use the room during continuous stay or during the daytime?

    Normally, you can use the room if cleaning is not required even during the cleaning time.
    In that case, please present the magnet in the gueContinue reading
  • When can I make a reservation earlier?

    You can make a reservation about 6 months after your stay.
  • Is there a parking place for bicycles and motorcycles?

    Unfortunately, we do not have a bicycle/motorcycle parking lot, so please understand.
  • Is it possible to store luggage after check-out?

    You can keep your luggage at the front desk even after you check out.
    Please ask at the front desk.


If you have any questions, please contact us.

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