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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a vending machine?

    Located in front of the elevators on floors 2 to 8.
    Alcohol is only available from vending machines on the 2nd and 7th floors.



  • Notice of power outage in the entire building due to electrical equipment inspection work

    Thank you for using Urbain Tokyo Haneda Kamata.
    In order to carry out electrical equipment inspection work at our hotel, we will carry out aContinue reading
  • How long does it take to Haneda Airport?

    It takes about 20 minutes on foot from Keikyu Kamata Station to the hotel and about 12 minutes by train to a total of about 27 minutes.
    KeikContinue reading
  • When can I make a reservation earlier?

    Reservations can be made from approximately 6 months in advance of your stay.
  • Can I see VOD?

    If you wish to do so, please purchase a ticket from the ticket vending machine at this facility. (1000 yen/1 night)

    You can use it by enterContinue reading
  • About lost items

    Items left behind in the guest room or within the facility after check-out will be stored for one month.If you become aware of this, please Continue reading
  • Can I get a massage?

    Massages will be arranged at the front desk.
    Please inquire at the front desk when making a request.
    (*Please understand that we may not be Continue reading
  • Is there a bath in the guest room?

    The Deluxe Twin Room has a bathroom and the other rooms have a bathtub.
  • Is there a microwave oven?

    A microwave oven is installed in the laundry room on the first floor of this facility.
    Guests can use it freely.
  • Do you have a refrigerator?

    All rooms have a small refrigerator.
    (*The contents are empty.)

    Since it is a simple one, it is not possible to cool food and drink rapidlyContinue reading
  • How many people can sleep in an Asian style room?

    The Asian style room can accommodate up to 3 adults.

    Please note that infants and elementary school children are not included in the capaciContinue reading
  • Do you have breakfast

    We do not provide breakfast at our hotel, but we sell breakfast tickets for 400 yen for one partner (Doutor Coffee, Matsuya Foods etc.) so iContinue reading
  • Can I use a PC (Internet connection) in my room?

    LAN cable is available in the room.
    Wireless WI-FI is also available in all rooms.

    If you want to use WIFI, please make your own settings.
    Continue reading
  • How to pay the accommodation fee

    The hotel charges the accommodation fee at check-in.
    You can pay with cash or various credit cards.
  • Is dinner provided at the hotel?

    Unfortunately, the hotel does not offer dinner.
    For dinner, please contact the front desk for information on nearby restaurants.
  • Are the charges different for internet reservation and telephone reservation?

    The room rate will change depending on the date and the number of available rooms.
    Some of our hotel accommodation plan are only available oContinue reading
  • Is there a kettle in the room?

    Yes.All rooms have a kettle pot.
  • Is it possible to get a spare key for 2 people?

    Guest rooms at this facility have an auto-lock system that accepts card keys.
    If requested by the customer, it is possible to hand over the Continue reading
  • Can I use a credit card?

    We accept various credit cards such as JCB, Visa, and MASTER.
  • Is there a curfew?

    This facility does not have a curfew.
  • Is there a crib provided or rented?

    I am sorry.
    Please note that the hotel does not offer cribs.
  • If I don't need cleaning, can I get towels and amenities?

    If you don't need to clean your room, please contact the front desk to get new towels and amenities.
  • Do you have room service?

    Unfortunately, we do not offer room service, so please understand.
  • Can I issue a receipt for online payment?

    Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
    Please undersContinue reading
  • Is security ok?

    Please be assured that our staff is at the front desk 24 hours a day.
  • What if I can't change my Internet reservation?

    In some cases, we will be able to assist you if you contact us by phone.
    Please contact the hotel by the day of your stay.
  • What happens to the receipt when I use Netpoint?

    We will issue a receipt for the amount you deducted points from the accommodation charge you used.
    Please understand that the point usage deContinue reading
  • Can I have a room with my friends and family next door?

    The hotel rooms are allocated the night before.
    We will do our best to contact you in advance, but please understand that it may not be possContinue reading
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • Can I use the room during continuous stay or during the daytime?

    Normally, you can use the room if cleaning is not required even during the cleaning time.
    In that case, please present the magnet in the gueContinue reading

Reservations/Inquiries

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