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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
When can I make a reservation earlier?
Reservations can be made from approximately 6 months in advance of your stay.
【Hotel / Guest rooms】
About lost items
Items left behind in the guest room or within the facility after check-out will be stored for one month.If you become aware of this, please …Continue reading
【Hotel / Guest rooms】
How many people can sleep in an Asian style room?
The Asian style room can accommodate up to 3 adults.

Please note that infants and elementary school children are not included in the capaci…Continue reading
【Hotel / Guest rooms】
Can I use a PC (Internet connection) in my room?
LAN cable is available in the room.
Wireless WI-FI is also available in all rooms.

If you want to use WIFI, please make your own settings.
…Continue reading
【Hotel / Guest rooms】
How to pay the accommodation fee
The hotel charges the accommodation fee at check-in.
You can pay with cash or various credit cards.
【Hotel / Guest rooms】
Are the charges different for internet reservation and telephone reservation?
The room rate will change depending on the date and the number of available rooms.
Some of our hotel accommodation plan are only available o…Continue reading
【Hotel / Guest rooms】
Is it possible to get a spare key for 2 people?
Guest rooms at this facility have an auto-lock system that accepts card keys.
If requested by the customer, it is possible to hand over the …Continue reading
【Hotel / Guest rooms】
Can I use a credit card?
We accept various credit cards such as JCB, Visa, and MASTER.
【Hotel / Guest rooms】
Is there a curfew?
This facility does not have a curfew.
【Hotel / Guest rooms】
Is there a crib provided or rented?
I am sorry.
Please note that the hotel does not offer cribs.
【Hotel / Guest rooms】
If I don't need cleaning, can I get towels and amenities?
If you don't need to clean your room, please contact the front desk to get new towels and amenities.
【Hotel / Guest rooms】
Can I issue a receipt for online payment?
Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
Please unders…Continue reading
【Hotel / Guest rooms】
What if I can't change my Internet reservation?
In some cases, we will be able to assist you if you contact us by phone.
Please contact the hotel by the day of your stay.
【Hotel / Guest rooms】
What happens to the receipt when I use Netpoint?
We will issue a receipt for the amount you deducted points from the accommodation charge you used.
Please understand that the point usage de…Continue reading
【Hotel / Guest rooms】
Can I have a room with my friends and family next door?
The hotel rooms are allocated the night before.
We will do our best to contact you in advance, but please understand that it may not be poss…Continue reading
【Hotel / Guest rooms】
Is it possible to wait for cancellation if the desired lodging date is full?
The hotel does not accept waitlists for cancellations.
We apologize for the inconvenience, but we request that you contact the hotel for con…Continue reading
【Hotel / Guest rooms】
Can I use the room during continuous stay or during the daytime?
Normally, you can use the room if cleaning is not required even during the cleaning time.
In that case, please present the magnet in the gue…Continue reading
【Hotel / Guest rooms】
Is it possible to store luggage after check-out?
You can keep your luggage at the front desk even after you check out.
Please ask at the front desk.
【Hotel / Guest rooms】
Can I leave my luggage in my room during continuous stay?
Yes, we will clean the luggage as it is.
Be sure to bring your valuables with you.
If you would like to check in, please check at the front …Continue reading
【Hotel / Guest rooms】
Can I pay in advance?
There are two ways to pay by paying to the designated account or visiting the hotel in advance.
Please contact the hotel front desk for deta…Continue reading
【Hotel / Guest rooms】
How many days in advance will you be able to cancel?
As a general rule, our hotel will be able to contact you by 16:00 on the day of your stay.
However, some reservations cannot be canceled by …Continue reading
【Hotel / Guest rooms】
I would like a non-smoking room, but...
Please call the reservation center (03-3732-5123) to inquire about availability before making a reservation.
【Hotel / Guest rooms】
Can I extend the check-out time?
You can extend up to 14:00 with an extension fee of 1,000 yen per hour.
【Hotel / Guest rooms】
Is it possible to enter the room before 16:00?
You can use it from 14:00 if you contact us in advance.
(A 1,000 yen early check-in fee will be charged per hour.)
【Hotel / Guest rooms】
How big is the room and the size of the bed?
◇Single & Semi-double◇
12㎡ (approx. 13 square meters) Bed width 120 cm
◇Double◇
15㎡ (approx. 16 square meters) Bed width 140cm
◇Twin◇
15㎡ (a…Continue reading
【Hotel / Guest rooms】
Can I store my luggage before check-in?
You can store your luggage before check-in and after check-out.
You will be given a copy of the number tag at the front desk.Please bring it…Continue reading
【Hotel / Guest rooms】
What kind of payment method do you have?
Only cash, credit card and Edy.
You cannot pay with Suica/PASMO/coupons/cash vouchers.Please understand.