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Is there a convenience store nearby?
There is a 100 yen LAWSON nearby.
You cannot see it from the hotel, so please ask at the front desk when you go out.Can I store my luggage before check-in?
We can store your luggage on the day of check-in.Please refrain from accepting luggage the day before.
You will be given a copy of the numbe…Continue readingIs there a vending machine?
Located in front of the elevators on the 2nd, 3rd, and 5th to 8th floors.
Alcohol is only available from vending machines on the 2nd and 7th…Continue readingCan I check in before 3pm?
If you contact us in advance, we will charge you an early check-in fee of 1,000 yen per hour.You need to contact the hotel in advance.Please…Continue readingDo you have a personal computer?
Rental computers are available for 1,050 yen per night.
(Please understand that the number for rental is limited.)What kind of payment method do you have?
Payment can be made by cash, credit card, electronic money or QP.
Payment cannot be made with coupons or vouchers.Please understand.How many days in advance will you be able to cancel?
As a general rule, our hotel will accommodate your request if you contact the hotel by 3:00 p.m. on the day of your stay.
However, some rese…Continue readingIf I stay the next time, is it possible to store luggage until the day?
We are generally only able to store luggage on the day of check-out, but if your next stay has been confirmed, we will be flexible and able …Continue readingIs it possible to store luggage after check-out?
You can store your luggage at the front desk even after you have checked out.
However, this is only available on the day of check-out.
Pleas…Continue readingHow to pay the accommodation fee
The hotel charges the accommodation fee at check-in.
Payment can be made by cash, credit card, QR payment, and various electronic money.Do you have breakfast
Breakfast is not provided at the hotel, but breakfast vouchers for use at affiliated establishments (Doutor Coffee, Matsuya Foods, etc.) are…Continue readingNotice of power outage in the entire building due to electrical equipment inspection work
Thank you for using Urbain Tokyo Haneda Kamata.
In order to carry out electrical equipment inspection work at our hotel, we will carry out a…Continue readingHow long does it take to Haneda Airport?
It takes about 20 minutes on foot from Keikyu Kamata Station to the hotel and about 12 minutes by train to a total of about 27 minutes.
Keik…Continue readingWhen can I make a reservation earlier?
Reservations can be made from approximately 6 months in advance of your stay.Can I see VOD?
If you wish to do so, please purchase a ticket from the ticket vending machine at this facility. (1000 yen/1 night)
You can use it by enter…Continue readingAbout lost items
Items left behind in the guest room or within the facility after check-out will be stored for one month.If you become aware of this, please …Continue readingCan I get a massage?
Massages will be arranged at the front desk.
Please inquire at the front desk when making a request.
(*Please understand that we may not be …Continue readingIs there a bath in the guest room?
The Deluxe Twin Room has a bathroom and the other rooms have a bathtub.Is there a microwave oven?
A microwave oven is installed in the laundry room on the first floor of this facility.
Guests can use it freely.Do you have a refrigerator?
All rooms have a small refrigerator.
(*The contents are empty.)
Since it is a simple one, it is not possible to cool food and drink rapidly…Continue readingHow many people can sleep in an Asian style room?
The Asian style room can accommodate up to 3 adults.
Please note that infants and elementary school children are not included in the capaci…Continue readingCan I use a PC (Internet connection) in my room?
LAN cable is available in the room.
Wireless WI-FI is also available in all rooms.
If you want to use WIFI, please make your own settings.
…Continue readingIs dinner provided at the hotel?
Unfortunately, the hotel does not offer dinner.
For dinner, please contact the front desk for information on nearby restaurants.Are the charges different for internet reservation and telephone reservation?
The room rate will change depending on the date and the number of available rooms.
Some of our hotel accommodation plan are only available o…Continue readingIs it possible to get a spare key for 2 people?
Guest rooms at this facility have an auto-lock system that accepts card keys.
If requested by the customer, it is possible to hand over the …Continue readingCan I use a credit card?
We accept various credit cards such as JCB, Visa, and MASTER.Is there a crib provided or rented?
I am sorry.
Please note that the hotel does not offer cribs.If I don't need cleaning, can I get towels and amenities?
If you don't need to clean your room, please contact the front desk to get new towels and amenities.
Reservations/Inquiries
If you have any questions, please contact us.
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