- Top
- Frequently Asked Questions
Ask AI on chat
Can I issue a receipt for online payment?
Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
Please unders…Continue readingIs security ok?
Please be assured that our staff is at the front desk 24 hours a day.What if I can't change my Internet reservation?
In some cases, we will be able to assist you if you contact us by phone.
Please contact the hotel by the day of your stay.What happens to the receipt when I use Netpoint?
We will issue a receipt for the amount you deducted points from the accommodation charge you used.
Please understand that the point usage de…Continue readingCan I have a room with my friends and family next door?
The hotel rooms are allocated the night before.
We will do our best to contact you in advance, but please understand that it may not be poss…Continue readingIs it possible to wait for cancellation if the desired lodging date is full?
The hotel does not accept waitlists for cancellations.
We apologize for the inconvenience, but we request that you contact the hotel for con…Continue readingCan I use the room during continuous stay or during the daytime?
Normally, you can use the room if cleaning is not required even during the cleaning time.
In that case, please present the magnet in the gue…Continue readingIs there a parking place for bicycles and motorcycles?
Unfortunately, we do not have a bicycle/motorcycle parking lot, so please understand.Can I stay with my pet?
Unfortunately, we do not accept unaccompanied pets in the same room.
Please understand that pets you bring with us are currently not accepte…Continue readingCan I leave my luggage in my room during continuous stay?
Yes, we will clean the luggage as it is.
Be sure to bring your valuables with you.
If you would like to check in, please check at the front …Continue readingCan I pay in advance?
There are two ways to pay by paying to the designated account or visiting the hotel in advance.
Please contact the hotel front desk for deta…Continue readingIs it possible to send the luggage first?
Please contact the reservation center in advance and send it to the address below to store it.
Also, please write the guest's name in kataka…Continue readingCan I send a courier?
We accept it by Yamato Transport.
Advance payment, cash on delivery, date designation, time designation are possible.I would like a non-smoking room, but...
Please call the reservation center (03-3732-5123) to inquire about availability before making a reservation.Can I extend the check-out time?
You can extend up to 14:00 with an extension fee of 1,000 yen per hour.Do you have a cell phone charger?
We have a charger for rental.Please understand that we may not be able to rent it due to the limited number.How big is the room and the size of the bed?
◇Single & Semi-double◇
12㎡ (approx. 13 square meters) Bed width 120 cm
◇Double◇
15㎡ (approx. 16 square meters) Bed width 140cm
◇Twin◇
15㎡ (a…Continue readingCan my child sleep with me? ?
It is a guide for 1,000 yen per child for elementary school children per night.
Infants are not charged.Do you have a pay phone?
There is a coin-operated public telephone on the first floor of the front desk.
(You cannot make international calls.)I would like to use the parking lot...
The number is limited, so please contact the reservation center (03-3732-5123) before making a reservation.
(The price is 1000 yen per night…Continue reading
2/2page
Reservations/Inquiries
If you have any questions, please contact us.
A clever AI concierge that answers your questions on behalf of lodgings and hotels.
- Easy to ask, chat-style!
- 24/7 Quick answers, any time of day!
- Relax, it's AI! Ask away!
03-3732-5123