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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Issuing receipts(※We do not accept partial issuance.)
【Issuing receipts】

■One receipt will be issued per payment or transaction (accounting).
※As a general rule, we do not reissue tickets.

■I…Continue reading
【Hotel / Guest rooms】
Can I ask the staff for anything during my stay? ※Must read in advance
(Please read this before your stay.)

※We cannot ask for your room.

There are resident staff for safety in this facility, but they are not…Continue reading
【Hotel / Guest rooms】
Regarding spider webs and insects in guest rooms, etc. *Please read
Regarding spider webs and insects in guest rooms(Spring to autumn season)

※We cannot visit your room.

This facility is surrounded by moun…Continue reading
【Hotel / Guest rooms】
Can you come to my room?
In any case, staff cannot ask you for your room.

■Regarding your room visit...As staff are always on-site at the front desk, we are unable…Continue reading
【Hotel / Guest rooms】
Regarding "Run of House" type accommodation
Regarding "Run of House" type accommodation
※Please read this if you are booking this room type.

As a condition of acceptance, we will leav…Continue reading
【Hotel / Guest rooms】
Could you tell me about the electrical outlets in the rooms?
Could you tell me about the electrical outlets in the rooms?
※There are few electrical outlets in the rooms, so please bring an extension co…Continue reading
【Hotel / Guest rooms】
Regarding taking home equipment, etc.
Please refrain from taking any items home with you, except for in-room consumable items (single-use amenities and towels).If we find out tha…Continue reading
【Hotel / Guest rooms】
Could you please lay out the futon for me?
※Please prepare your own bedding.

Futons, etc. are prepared in the room, so please prepare your own bed.

■Regarding your room visit...As …Continue reading
【Hotel / Guest rooms】
Please tell me the check in time and check out time
As a rule, check in is at 16:00 and check out is at 10:00.
Depending on your accommodation plan, it may differ.Please check each accommodati…Continue reading
【Hotel / Guest rooms】
Can I check in early?
Due to cleaning and staff breaks, early check-in is not possible.
Please understand in advance.

※You will not be able to wait inside the fa…Continue reading
【Hotel / Guest rooms】
Can you bring a child / toddler?Please tell me the price.
Children and young children can also stay.
Children's and infants' room rate is as follows.　　　　　

■Junior high school students and above:Sa…Continue reading
【Hotel / Guest rooms】
Where did you renew? 【Renovation details】
This facility was opened after renovating former Higashiyama Daiichi Hotel, which closed in 2016.

The "former Higashiyama Daiichi Hotel" w…Continue reading