Frequently Asked Questions

【Others】
Regarding cancellation of accommodation(※Please confirm.)
Regarding cancellation of your stay (※Please be sure to check before canceling.)

Please note that you are responsible for cancelling your …Continue reading
【Others】
Regarding the use of various coupons, discounts, special offers, etc.
Regarding the use of various coupons, discounts, preferential treatments, etc. (Please be sure to read before using.)

Cannot be used in co…Continue reading
【Others】
Please tell us what you are doing to combat customer harassment.
Currently, several people have left the company due to the effects of the COVID-19 pandemic and customer harassment against employees, so we…Continue reading

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