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Issuing receipts(※We do not accept partial issuance.)
【Issuing receipts】
■One receipt will be issued per payment or transaction (accounting).
※As a general rule, we do not reissue tickets.
■I…Continue readingPrecautions when using "Tsuki no Akari" Please be sure to read it carefully.
【※※Precautions when using our "Tsuki no Akari" (Be sure to,Please read it carefully.) * *]
At this facility, we ask our customers to pay a…Continue readingIs there a parking lot.Please tell me the parking fee.
Yes.There is designated parking on site and nearby (up to 30 cars can park).)
Parking fee is free for guests.
※If you are bringing only one…Continue readingCan I ask the staff for anything during my stay? ※Must read in advance
(Please read this before your stay.)
※We cannot ask for your room.
There are resident staff for safety in this facility, but they are not…Continue readingRegarding spider webs and insects in guest rooms, etc. *Please read
Regarding spider webs and insects in guest rooms(Spring to autumn season)
※We cannot visit your room.
This facility is surrounded by moun…Continue readingPlease be aware of the following points when using the large communal bath and open-air bath.
Please read the following points before using the large communal bath and open-air bath.)
If you have tattoos, please refrain from using t…Continue readingIs there Wi-Fi? 【Internet environment】
【Internet environment】
Wi-Fi is available free of charge throughout the lounge on the first floor.
It can also be used in some guest rooms…Continue readingIs there a shuttle service to the main building?
There is no shuttle service to the main building.
※Regarding the city tour bus, etc.There is a bus stop (Aizu Bus) called Higashiyama Onsen…Continue readingPlease tell me how to get there if I use the sightseeing bus.
※Regarding the city tour bus, etc.There is a bus stop (Aizu Bus) called Higashiyama Onsen Station near our hotel.We recommend using the sigh…Continue readingRegarding cancellation of accommodation(※Please confirm.)
Regarding cancellation of your stay (※Please be sure to check before canceling.)
Please note that you are responsible for cancelling your …Continue readingRegarding the use of various coupons, discounts, special offers, etc.
Regarding the use of various coupons, discounts, preferential treatments, etc. (Please be sure to read before using.)
Cannot be used in co…Continue readingCan you come to my room?
In any case, staff cannot ask you for your room.
■Regarding your room visit...As staff are always on-site at the front desk, we are unable…Continue readingRegarding "Run of House" type accommodation
Regarding "Run of House" type accommodation
※Please read this if you are booking this room type.
As a condition of acceptance, we will leav…Continue readingCould you tell me about the electrical outlets in the rooms?
Could you tell me about the electrical outlets in the rooms?
※There are few electrical outlets in the rooms, so please bring an extension co…Continue readingRegarding taking home equipment, etc.
Please refrain from taking any items home with you, except for in-room consumable items (single-use amenities and towels).If we find out tha…Continue readingCould you please lay out the futon for me?
※Please prepare your own bedding.
Futons, etc. are prepared in the room, so please prepare your own bed.
■Regarding your room visit...As …Continue readingPlease tell me the check in time and check out time
As a rule, check in is at 16:00 and check out is at 10:00.
Depending on your accommodation plan, it may differ.Please check each accommodati…Continue readingCan I check in early?
Due to cleaning and staff breaks, early check-in is not possible.
Please understand in advance.
※You will not be able to wait inside the fa…Continue readingCan you bring a child / toddler?Please tell me the price.
Children and young children can also stay.
Children's and infants' room rate is as follows.
■Junior high school students and above:Sa…Continue readingWhere did you renew? 【Renovation details】
This facility was opened after renovating former Higashiyama Daiichi Hotel, which closed in 2016.
The "former Higashiyama Daiichi Hotel" w…Continue readingCan I use the open-air rooftop bath?
Can I use the open-air rooftop bath? (Men and women are alternated.Please check the time on the day.)
The open-air rooftop bath hours vary…Continue readingWhat is the bath temperature?
What is the bath temperature?
※The bath temperature depends on the source temperature, outside temperature, and number of bathers.
The hot…Continue readingAbout hair color, hair color shampoo, hair dye, etc.
Regarding hair color, hair color shampoo, hair dye, etc. (Please refrain from using these.)
Hair coloring and dyeing are not permitted in …Continue readingPlease note the following when using the toilet:
Please note the following when using the toilet:(Rooms,and public toilets within the facility)
We ask that you do not flush anything other…Continue readingCan you tell me about the yakiniku restaurant?
Can you tell me about the yakiniku restaurant?(Please see this for customers who have purchased plan that includes yakiniku.)
Overview of …Continue readingPlease tell us what you are doing to combat customer harassment.
Currently, several people have left the company due to the effects of the COVID-19 pandemic and customer harassment against employees, so we…Continue reading
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0242-29-1000 Please tell us about the "Tsuki no Akari" issue.
From 09:00 to 20:00 Outside hours are possible, but it will be returned after the next day.