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Frequently Asked Questions

  • What are the check-in and check-out times?

    Check-in is available from 15:00.
    Check out is at 11:00.
  • What time can I check in?

    The front desk of the property is open 24 hours a day, so you can check in after 15:00.
    However, please contact us if the time is significanContinue reading
  • Is it possible to store luggage before check-in?

    Luggage can be stored even before check-in.
    Please do not hesitate to contact us as it will be handled by the front desk.
  • Is it possible to store luggage after check-out?

    You can keep your luggage at the front desk even after you check out.
    Please ask at the front desk as it does not matter if you pick it up dContinue reading
  • Is there a parking lot?

    Due to location requirements, this facility does not have its own parking lot.
    We are affiliated with a parking lot near the hotel.【open 24 Continue reading
  • Is there a bicycle/motorcycle parking area?

    Unfortunately, we do not have a bicycle/motorcycle parking lot, so please understand.
  • If I stay the next time, is it possible to store luggage until the day?

    If your next stay is confirmed, we will keep it at the front desk.
    At that time, valuables, fragile items, food, etc. cannot be stored, so pContinue reading
  • How many days in advance will you be able to cancel?

    In principle, the hotel will respond if you contact the hotel at least 3 days prior to your stay.
    However, some reservations cannot be canceContinue reading
  • Can I pay in advance?

    There are two ways to pay by paying to the designated account or visiting the hotel in advance.
    Please contact the hotel front desk for detaContinue reading
  • When can I make a reservation earlier?

    You can make a reservation about 6 months after your stay.
  • If I forget something, can it be mailed to me?

    Yes, if you have forgotten something, please contact the hotel, and if there is a deposit, it will be cash on delivery, but it will be maileContinue reading
  • Can I leave my luggage in my room during continuous stay?

    Yes, we will clean the luggage as it is.
    Be sure to bring your valuables with you.
    If you would like to check in, please check at the front Continue reading
  • Can I use the room during continuous stay or during the daytime?

    Normally, you can use the room if cleaning is not required even during the cleaning time.
    In that case, please present the magnet in the gueContinue reading
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • Can I have a room with my friends and family next door?

    The hotel rooms are allocated the night before.
    We will do our best to contact you in advance, but please understand that it may not be possContinue reading
  • Can I stay with my child?

    Of course you can stay.
    We hope you can choose this fun trip for your family.
  • About breakfast

    Our breakfast is now served as a single meal (lunch).
    There are plan without meals and plan with breakfast, so please choose.
    Weekdays AM5:0Continue reading
  • Do you have a newspaper?

    Free newspapers are available in our lounge.
  • About mobile charger

    There is a limited number of chargers available for rental at the front desk.
    Please check with the front desk if you wish.
  • About shipment of luggage(Advance shipment to the hotel)

    Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill Continue reading
  • What happens to the receipt when I use Netpoint?

    We will issue a receipt for the amount you deducted points from the accommodation charge you used.
    Please understand that the point usage deContinue reading
  • I reserved a smoking room because there is no non-smoking room. Does it smell?

    The room odor is well ventilated during cleaning, but there are times when you may be concerned.
    If you wish, deodorant cleaning is also avaContinue reading
  • Can you arrange a massage?

    We can arrange massages until 25:00.(40 minutes/¥ 4,700)(60 minutes/\6,200)
    Please ask at the front desk if you wish to use it.
    ※Please undeContinue reading
  • What if I can't change the Internet reservation conditions?

    In some cases, we will be able to assist you if you contact us by phone.
    Please contact the hotel by the day of your stay.
  • Can I set up a wake-up call?

    Yes, you can set it up by phone in your room.
  • Can I issue a receipt for online payment?

    Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
    Please undersContinue reading
  • Is there a hair iron rental?

    Unfortunately, our hotel only provides regular hair dryers.
    Please understand.
  • Can beds and beds be added?

    Yes, certainly.
    If you contact the hotel in advance, we will correspond.
  • I would like to receive a lump sum receipt with the company name. Is it possible?

    We will respond with a handwritten receipt.
    Please ask at the front desk.
  • Do you have room service?

    Unfortunately, we do not offer room service, so please understand.

Reservations/Inquiries

If you have any questions, please contact us.

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