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- 【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is available from 15:00.
Check out is at 11:00. - 【Hotel / Guest rooms】
What time can I check in?
The front desk of the property is open 24 hours a day, so you can check in after 15:00.
However, please contact us if the time is significan…Continue reading - 【Hotel / Guest rooms】
Is it possible to store luggage before check-in?
Luggage can be stored even before check-in.
Please do not hesitate to contact us as it will be handled by the front desk. - 【Hotel / Guest rooms】
Is it possible to store luggage after check-out?
You can keep your luggage at the front desk even after you check out.
Please ask at the front desk as it does not matter if you pick it up d…Continue reading - 【Hotel / Guest rooms】
How many days in advance will you be able to cancel?
In principle, the hotel will respond if you contact the hotel at least 3 days prior to your stay.
However, some reservations cannot be cance…Continue reading - 【Hotel / Guest rooms】
When can I make a reservation earlier?
You can make a reservation about 6 months after your stay. - 【Hotel / Guest rooms】
Can I leave my luggage in my room during continuous stay?
Yes, we will clean the luggage as it is.
Be sure to bring your valuables with you.
If you would like to check in, please check at the front …Continue reading - 【Hotel / Guest rooms】
Can I use the room during continuous stay or during the daytime?
Normally, you can use the room if cleaning is not required even during the cleaning time.
In that case, please present the magnet in the gue…Continue reading - 【Hotel / Guest rooms】
Is it possible to wait for cancellation if the desired lodging date is full?
The hotel does not accept waitlists for cancellations.
We apologize for the inconvenience, but we request that you contact the hotel for con…Continue reading - 【Hotel / Guest rooms】
Can I have a room with my friends and family next door?
The hotel rooms are allocated the night before.
We will do our best to contact you in advance, but please understand that it may not be poss…Continue reading - 【Hotel / Guest rooms】
What happens to the receipt when I use Netpoint?
We will issue a receipt for the amount after deducting the points from the accommodation fee you used.
Please understand that the point usag…Continue reading - 【Hotel / Guest rooms】
I reserved a smoking room because there is no non-smoking room. Does it smell?
The room odor is well ventilated during cleaning, but there are times when you may be concerned.
If you wish, deodorant cleaning is also ava…Continue reading - 【Hotel / Guest rooms】
What if I can't change the Internet reservation conditions?
In some cases, we will be able to assist you if you contact us by phone.
Please contact the hotel by the day of your stay. - 【Hotel / Guest rooms】
Can I set up a wake-up call?
Yes, you can set it up by phone in your room. - 【Hotel / Guest rooms】
Can I issue a receipt for online payment?
Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
Please unders…Continue reading - 【Hotel / Guest rooms】
Can beds and beds be added?
Yes, certainly.
If you contact the hotel in advance, we will correspond. - 【Hotel / Guest rooms】
How many people can stay in a twin room?
The twin room usually accommodates 2 adults, but a maximum of 4 adults can be accommodated by providing an extra bed. - 【Hotel / Guest rooms】
How many people can stay in a double room?
Double rooms can accommodate up to 2 adults. - 【Hotel / Guest rooms】
If I don't need cleaning, can I get towels and amenities?
If you don't need to clean your room, please contact the front desk to get new towels and amenities. - 【Hotel / Guest rooms】
Is there a kettle in the room?
Yes.All rooms have a kettle pot. - 【Hotel / Guest rooms】
Are the charges different for internet reservation and telephone reservation?
The room rate will change depending on the date and the number of available rooms.
Some of our hotel accommodation plan are only available o…Continue reading - 【Hotel / Guest rooms】
Do you have twin rooms?
Yes, twin rooms are both smoking and non-smoking.
It can accommodate up to 4 people by adding 2 extra beds in the area of approximately 23㎡. - 【Hotel / Guest rooms】
Do you have a Japanese-style room?
Unfortunately, our rooms are all Western style. - 【Hotel / Guest rooms】
Is it possible to extend the check-out time?
Please note that the hotel accepts extended check-out until 2 PM.
The charge will be JPY 1,000 per hour, and extensions beyond 2:00 pm canno…Continue reading - 【Hotel / Guest rooms】
How much is a child's co-sleeping fee?
Co-sleeping for preschoolers is free of charge.
Please contact the hotel if you want to sleep with children in elementary school.
From middl…Continue reading - 【Hotel / Guest rooms】
Can I use an outside line from the guest room?
Unfortunately, the telephones in the guest rooms at this property are only extension lines.
Please understand that we cannot contact externa…Continue reading - 【Hotel / Guest rooms】
Does the room have a bathtub?
There are two types of rooms at this property, one with a bathtub and the other with a shower booth only.
There are only two shower booths, …Continue reading - 【Hotel / Guest rooms】
Is internet available in the room?
All guest rooms at this facility are equipped with a LAN cable.
Wi-Fi connection is available in all rooms.
For the SSID and password, plea…Continue reading - 【Hotel / Guest rooms】
Can I use a credit card?
We accept various credit cards such as JCB, Visa and MASTER. - 【Hotel / Guest rooms】
Is it possible to get a spare key for 2 people?
Guest rooms at this facility have an auto-lock system that accepts card keys.
If requested by the customer, it is possible to hand over the …Continue reading
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