Top
Frequently Asked Questions

Frequently Asked Questions

【Others】
If I stay the next time, is it possible to store luggage until the day?
If your next stay is confirmed, we will keep it at the front desk.
At that time, valuables, fragile items, food, etc. cannot be stored, so p…Continue reading
【Others】
Can I pay in advance?
There are two ways to pay by paying to the designated account or visiting the hotel in advance.
Please contact the hotel front desk for deta…Continue reading
【Others】
If I forget something, can it be mailed to me?
Yes, available.Please contact the hotel about the items you forgot, and if they are kept, the hotel will mail them to you, although you will…Continue reading
【Others】
About mobile charger
There is a limited number of chargers available for rental at the front desk.
Please check with the front desk if you wish.
【Others】
About shipment of luggage(Advance shipment to the hotel)
Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill …Continue reading
【Others】
I would like to receive a lump sum receipt with the company name. Is it possible?
We will respond with a handwritten receipt.
Please ask at the front desk.
【Others】
Do you have room service?
Unfortunately, we do not offer room service, so please understand.
【Others】
Is there an umbrella available for rent at the front desk in case of sudden rain?
Feel free to contact us as they are available at the front desk.
(Please understand that the number is limited.)
【Others】
What size do you have for hotel indoor clothes?
The standard size for indoor wear is free size.
Small and large sizes are also available, please ask at the front desk.
【Others】
Do you lend a writer or a match?
Yes, there are limited number of lighters available, but please ask at the front desk.
【Others】
How to pay the accommodation fee
The hotel charges the accommodation fee at check-in.
You can use cash, various credit cards, electronic money, etc. for payment.
【Others】
How can I settle in the early morning?
The front desk staff is on duty 24 hours a day, so you can call at any time.
【Others】
Is it possible to send luggage to the hotel?
We can store luggage for guests.
In that case, please be sure to enter the guest's name and ship it in advance.
【Others】
Can I request a copy or fax?
Yes, at the front desk.
We accept a copy of black and white for ¥10 and color for ¥50.
For fax, it costs ¥50 per sheet.
In addition, please …Continue reading
【Others】
Is there a laundry service?
Yes, it is accepted at the front desk.
If you take it out by 10 am, you can get it around 17:00 on the day.
【Others】
Is it possible to arrange a taxi?
Please contact the front desk of the facility.
It usually arrives in about 5 minutes, but please understand that it may change depending on …Continue reading
【Others】
Can I get a massage?
Massages can be arranged at the front desk.
Please inquire at the front desk when making a request.
(※Please understand that we may not be a…Continue reading
【Others】
Can I send Takkyubin from the hotel?
Takkyubin is available at the front desk.
Both front payment and cash on delivery are available. Please ask at the front desk.