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What are the check-in and check-out times?
Check-in is available from 15:00.
Check out is at 11:00.What time can I check in?
The front desk of the property is open 24 hours a day, so you can check in after 15:00.
However, please contact us if the time is significan…Continue readingIs it possible to store luggage before check-in?
Luggage can be stored even before check-in.
Please do not hesitate to contact us as it will be handled by the front desk.Is it possible to store luggage after check-out?
You can keep your luggage at the front desk even after you check out.
Please ask at the front desk as it does not matter if you pick it up d…Continue readingIs there a parking lot?
Due to location requirements, this facility does not have its own parking lot.
We are affiliated with a parking lot near the hotel.【open 24 …Continue readingIs there a bicycle/motorcycle parking area?
I am sorry.Please understand that we do not have parking spaces for bicycles and motorcycles.If I stay the next time, is it possible to store luggage until the day?
If your next stay is confirmed, we will keep it at the front desk.
At that time, valuables, fragile items, food, etc. cannot be stored, so p…Continue readingHow many days in advance will you be able to cancel?
In principle, the hotel will respond if you contact the hotel at least 3 days prior to your stay.
However, some reservations cannot be cance…Continue readingCan I pay in advance?
There are two ways to pay by paying to the designated account or visiting the hotel in advance.
Please contact the hotel front desk for deta…Continue readingWhen can I make a reservation earlier?
You can make a reservation about 6 months after your stay.If I forget something, can it be mailed to me?
Yes, available.Please contact the hotel about the items you forgot, and if they are kept, the hotel will mail them to you, although you will…Continue readingCan I leave my luggage in my room during continuous stay?
Yes, we will clean the luggage as it is.
Be sure to bring your valuables with you.
If you would like to check in, please check at the front …Continue readingCan I use the room during continuous stay or during the daytime?
Normally, you can use the room if cleaning is not required even during the cleaning time.
In that case, please present the magnet in the gue…Continue readingIs it possible to wait for cancellation if the desired lodging date is full?
The hotel does not accept waitlists for cancellations.
We apologize for the inconvenience, but we request that you contact the hotel for con…Continue readingCan I have a room with my friends and family next door?
The hotel rooms are allocated the night before.
We will do our best to contact you in advance, but please understand that it may not be poss…Continue readingCan I stay with my child?
Of course you can stay.
We hope you can choose this fun trip for your family.About breakfast
The hotel's breakfast (for a fee) is served buffet style.
There are plan without meals and plan with breakfast, so please choose.
From 6:00 …Continue readingAbout mobile charger
There is a limited number of chargers available for rental at the front desk.
Please check with the front desk if you wish.About shipment of luggage(Advance shipment to the hotel)
Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill …Continue readingWhat happens to the receipt when I use Netpoint?
We will issue a receipt for the amount after deducting the points from the accommodation fee you used.
Please understand that the point usag…Continue readingI reserved a smoking room because there is no non-smoking room. Does it smell?
The room odor is well ventilated during cleaning, but there are times when you may be concerned.
If you wish, deodorant cleaning is also ava…Continue readingCan you arrange a massage?
We can arrange massages until 25:00.(40 minutes/¥ 4,700)(60 minutes/\6,200)
Please ask at the front desk if you wish to use it.
※Please unde…Continue readingWhat if I can't change the Internet reservation conditions?
In some cases, we will be able to assist you if you contact us by phone.
Please contact the hotel by the day of your stay.Can I issue a receipt for online payment?
Customers who use Internet payment will have to download the receipt themselves from the site where they made the reservation.
Please unders…Continue readingIs there a hair iron rental?
Unfortunately, our hotel only provides regular hair dryers.
Please understand.Can beds and beds be added?
Yes, certainly.
If you contact the hotel in advance, we will correspond.I would like to receive a lump sum receipt with the company name. Is it possible?
We will respond with a handwritten receipt.
Please ask at the front desk.Is dinner provided at the hotel?
I am sorry.Our hotel only offers breakfast (for a fee).
For dinner, please contact the front desk for information on nearby restaurants.
Reservations/Inquiries
If you have any questions, please contact us.
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