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Q&A
FAQ
0138-57-9161
[Reservation acceptance hours] 9:00 to 18:00
Q&A
Is there a laundromat nearby?
We have three shared coin-operated laundry machines available.
You can use our service, including automatic detergent dispensing and drying,…Continue readingCan you store frozen products for me?
We can also store frozen products for you.
(However, we may not be able to accommodate requests depending on the quantity and size.)
Please…Continue readingDo you offer all-you-can-drink options at restaurants?
The condition is that all adults in the same room must have it installed.
We offer an all-you-can-drink option at our restaurant for 1,650 y…Continue readingAre there any shops inside this facility?
There is a shop called "IMAGINE SHOP" inside this facility.
Our business hours are from 4:00 PM to 10:00 PM and from 7:00 AM to 10:00 AM the…Continue readingCan I swim in the nearby sea?
Swimming is prohibited in the nearby sea.
You can enjoy playing in the water at the "Water Plaza" located in the "Nettai-shokubutsuen" next…Continue readingAre toddlers under 3 years old allowed to eat at the buffet?
Children under 3 years old are welcome to eat at the buffet!
For children under 3 years old, the system does not allow them to...
When maki…Continue readingCan I leave my luggage before check-in?
We can store your luggage even before check-in time.
Please stop by before you begin your sightseeing, and enjoy Hakodate without the hassle…Continue readingAre there any restaurants nearby?
Near the hotel
The main branch of the famous ramen restaurant "Ichimonji" is located here.
However, there aren't many restaurants in this a…Continue readingIs it okay to bring food and drinks into the guest room?
You are welcome to bring your own!
There is also a refrigerator in the guest room.
Enjoy Hakodate souvenirs and sweets in the comfort of you…Continue readingIs there a sauna?
Baths are available for both men and women in the large public bath on the 1st floor.
We use heaters manufactured by the domestic sauna manu…Continue readingWhat are the operating hours for the footbath?
For security reasons, the doors are locked between 24:00 and 5:00 AM.
However, you can use the facility even when it is locked if you inform…Continue readingWhat are the dinner service hours?
The dinner buffet at the restaurant "Kukuru" is available from 17:30 to 21:00.
Last orders/last entry is at 8:30 PM.
Once orders have stop…Continue readingWhat are the breakfast hours?
The breakfast buffet at the restaurant "Kukuru" is available from 7:00 to 9:00.What are the operating hours and schedule for the open-air baths?
There are separate open-air baths for men and women.
There are two bathtubs: an indoor bath and an outdoor bath.
Opening hours are 15:00 t…Continue readingWhat are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 10:00 AM.
However, if your booked plan includes a specific option, that option will take preceden…Continue readingWhat are the operating hours and schedule for changing the baths in the public bath?
There are separate large public baths for men and women.
Our business hours are from 3:00 PM to 12:00 AM and from 5:00 AM to 10:00 AM the f…Continue readingAre pets allowed inside?
Animals other than service animals are not allowed to enter.
Please understand.Is there a parking lot?
We have an open-air parking lot available in front of the hotel.
There is parking available for approximately 90 cars.
On peak days, it may …Continue readingHow do I get there from Hakodate Airport?
◆If you are using the shuttle bus to Hakodate Station.
Please get off at "Yunokawa Onsen".
The required time is 5 to 10 minutes.(It depends …Continue readingHow do I get there from JR Hakodate Station?
◆If you are using a local bus
There is a bus information center with a blue sign in front of the station.
Please tell them you want to go to…Continue reading
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CONTACT
Please contact us if you have any questions.