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Imagine Hotel and Resort Hakodate
0138-57-9161
Reservation
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  2. Q&A

Q&A

FAQ

Q&A

  • 【Hotel / Guest rooms】

    What is a partial ocean view?

    This facility offers rooms with ocean views.
    Ocean view
    Partial ocean view

    We sell it using two different methods.

    As the name suggests, o…Continue reading
  • 【Hotel / Guest rooms】

    Is there drinking water in the room?

    One bottle of water per person is provided in the refrigerator in each guest room.
    Please enjoy it.
    The water in the guest rooms is also saf…Continue reading
  • 【Hotel / Guest rooms】

    I have multiple reservations.Can you arrange for the rooms to be close together?

    If you have booked the same room type, we will do our best to provide you with a room as close as possible to yours.
    If you contact us in ad…Continue reading
  • 【Hotel / Guest rooms】

    Are there air purifiers in the guest rooms?

    All guest rooms are equipped with air purifiers with humidifying functions.
    Please feel free to use it.
  • 【Hotel / Guest rooms】

    Can I request a wake-up call?

    We also offer wake-up calls.
    Please feel free to contact the front desk!
  • 【Hotel / Guest rooms】

    Is there a hot spring tax?

    We charge 150 yen per person for those aged 12 and over.
  • 【Hotel / Guest rooms】

    Please tell me more about children's fares.

    Please refer to the attached image when making your reservation.
  • 【Hotel / Guest rooms】

    Is there a smoking room?

    All guest rooms are non-smoking.
    Please refrain from using electronic cigarettes or any other smoking equipment in your room.

    We have two d…Continue reading
  • 【Hotel / Guest rooms】

    Is internet access available in the guest rooms?

    Wi-Fi is available in all rooms.
    *Wired connection is not possible.
  • 【Hotel / Guest rooms】

    When do you lay out the futons in a Japanese-style room?

    We will be laying out the futons in order, starting from around 17:30 to 20:00.

    However, please understand that the timing may vary slightl…Continue reading
  • 【Hotel / Guest rooms】

    Is there a curfew?

    We do not have curfew.
    You can enter and exit 24 hours a day.
  • 【Hotel / Guest rooms】

    Please explain the differences between each building.

    This facility is divided into four main buildings.

    ① Seaside(Soleil Hall,Ocean Building)
    ② Part of the ocean side(Lagoon Pavilion)
    ③Town si…Continue reading
  • 【Hotel / Guest rooms】

    Can I extend my checkout time?

    You can also extend your check-out time.
    We charge 20% of the accommodation fee for every two hours.

    Some plan offer late check-out as a pe…Continue reading
  • 【Hotel / Guest rooms】

    Is it okay to bring food and drinks into the guest room?

    You are welcome to bring your own!
    There is also a refrigerator in the guest room.
    Enjoy Hakodate souvenirs and sweets in the comfort of you…Continue reading
  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Check-in is at 3:00 PM and check-out is at 10:00 AM.
    However, if your booked plan includes a specific option, that option will take preceden…Continue reading

CONTACT

Please contact us if you have any questions.

0138-57-9161

[Reservation acceptance hours] 9:00 to 18:00