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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
About shipment of luggage(Advance shipment to the hotel)
Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill …Continue reading
【Hotel / Guest rooms】
Can I have a room next to my friend or family member?
Hotel room assignments are made the night before.
If you contact us in advance, we will respond as much as possible, but please understand t…Continue reading
【Hotel / Guest rooms】
Is it possible to wait for cancellation if the desired lodging date is full?
The hotel does not accept waitlists for cancellations.
We apologize for the inconvenience, but we request that you contact the hotel for con…Continue reading
【Hotel / Guest rooms】
Do you have an extra bed?
Rooms where an extra bed (sofa bed) can be provided at this facility are
・Japanese Standard(For 2 people)
・Japanese Twin Room(For 3 people)
…Continue reading
【Hotel / Guest rooms】
Can I watch DVDs in my room?
There is a rental Blu-ray player (playback only) at the front desk.
(The deck is for playback only and the number is limited.)
If you have a…Continue reading
【Hotel / Guest rooms】
Are the charges different for internet reservation and telephone reservation?
The room rate will change depending on the date and the number of available rooms.
Some of our hotel accommodation plan are only available o…Continue reading
【Hotel / Guest rooms】
Can I set up a wake-up call?
Yes, you can set it up by phone in your room.
【Hotel / Guest rooms】
What if I can't change the Internet reservation conditions?
In some cases, we will be able to assist you if you contact us by phone.
Some plan with conditions such as early reservation may not be chan…Continue reading
【Hotel / Guest rooms】
What happens to the receipt when I am staying with points?
We will issue a receipt for the amount you deducted points from the accommodation charge you used.
Please note that the point usage details …Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is available from 15:00.Check out is at 11:00.
【Hotel / Guest rooms】
Is it possible to store luggage before check-in?
Yes, certainly.Please feel free to drop in at the front desk.
【Hotel / Guest rooms】
Is it possible to store luggage after check-out?
Yes, we do.If you want to pick it up during the day, it doesn't matter what time it is, so please ask at the front desk.
【Hotel / Guest rooms】
When can I make a reservation earlier?
We accept reservations from around 6 months before the date of stay.
【Hotel / Guest rooms】
During continuous stay Is it okay to leave luggage?
Yes, it is okay to leave it while you are out.We will clean the luggage as it is.Be sure to bring your valuables with you.
【Hotel / Guest rooms】
Is it possible to extend the check-out time?
Yes, available.There is an extension fee of 1000 yen per hour.The time can be extended up to 14:00.Please understand in advance.
【Hotel / Guest rooms】
Can I use an outside line from my guest room?
Unfortunately, the telephones in the guest rooms of this facility can only be reached by extension.
Please understand that we cannot contact…Continue reading
【Hotel / Guest rooms】
Can I use a credit card?
We accept various credit cards such as JCB, Visa, and MASTER.
【Hotel / Guest rooms】
What do you have for rental equipment?
●Blu-ray player●Iron●Hand iron●Desk lamp●Air cleaner●Nail clippers●Mobile phone charger●
Since the quantity is limited, we may not be able t…Continue reading
【Hotel / Guest rooms】
Please tell me about the equipment in the guest room
■Equipment common to all rooms■
■Individual air conditioning in all rooms(Temperature can be adjusted in each room)
■LCD TV■VOD(For a charge…Continue reading
【Hotel / Guest rooms】
Do you have deodorant rental?
All rooms are equipped with deodorant spray.
【Hotel / Guest rooms】
Is there a curfew?
The front desk staff will be on hand 24 hours a day.

(Note) The entrance is locked from 1:00 to 5:00 the next morning.
　　　Hold the room key…Continue reading
【Hotel / Guest rooms】
Elevator does not work
For security reasons, guests who do not have a room key will not be allowed to go above the 2nd floor.
Hold the room key over the sensor abo…Continue reading
【Hotel / Guest rooms】
Is there a tea set in the guest room?
Yes.There are green tea sticks.We also have Yatsuhashi.
【Hotel / Guest rooms】
Can I connect to the Internet?
All guest rooms and wired LAN Wi-Fi (wireless LAN) are available.

The Wi-Fi password is located in your room.In the hotel information
There…Continue reading
【Hotel / Guest rooms】
Is there a PC rental?
We are sorry but we do not rent it.
【Hotel / Guest rooms】
Please tell me about the amenities goods in the guest room.
●Bath towel●Face towel●Bath mat●toothbrush●Body soap●Shampoo●Hair conditioner●leather●Body towel●We have brushes available.
【Hotel / Guest rooms】
What is the extension number for the front desk?
The extension number is 9.We are available 24 hours a day.
【Hotel / Guest rooms】
Are yukata and bathrobes available in the room?
Yes.Free size yukata are available in the room.
Elementary school children also have special offers for children.
【Hotel / Guest rooms】
What are the check-in and check-out times?
・Check-in from 15:00
・Check out time is 11am.