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  2. Frequently Asked Questions

Frequently Asked Questions

  • About shipment of luggage(Advance shipment to the hotel)

    Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill Continue reading
  • Can I stay with my child?

    Of course you can stay.
    We hope you can choose this fun trip for your family.
    Free for preschoolers
    Co-sleeping for elementary school studenContinue reading
  • Can I have a room with my friends and family next door?

    The hotel rooms are allocated the night before.
    We will do our best to contact you in advance, but please understand that it may not be possContinue reading
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • Do you have an extra bed?

    The rooms that can provide an extra bed (sofa bed) at this facility are
    ・Japanese Standard(For 2 people)
    ・Japanese Twin Room(For 3 people)
    Continue reading
  • Can I watch a DVD in my room?

    There is a rental Blu-ray player (playback only) at the front desk.
    (The deck is for playback only and the number is limited.)
    Please inquirContinue reading
  • Is there a large public bath or sauna?

    I am sorry.We do not have it.
    At Shijo Omiya group hotel, there is a bathhouse that can only be used by Urbain Hotels Members.
  • Do you have a mobile charger?

    You can rent it at the front desk of this facility.
    However, the number is limited, so please understand when renting.
    Depending on the modeContinue reading
  • Can I bring free drinks to my room?

    Unfortunately, please enjoy free drinks only in the guest lounge on the 2nd floor.
    Please refrain from bringing it into your room.
  • Do you have an ice machine?

    Sorry, we don't have an ice machine, but we can give you ice in an ice bucket at the front desk, so please ask at the front desk if you wishContinue reading
  • Do you have a rental cycle?

    Unfortunately, we do not offer this facility.
    There is a bicycle shop called "Gojo Cycle" just across the Gojo Ohashi Bridge, so we are hereContinue reading
  • Are the charges different for internet reservation and telephone reservation?

    The room rate will change depending on the date and the number of available rooms.
    Some of our hotel accommodation plan are only available oContinue reading
  • Is there a crib provided or rented?

    I am sorry.
    Please note that the hotel does not offer cribs.
  • Is dinner provided at the hotel?

    Unfortunately, the hotel only offers breakfast.
    Regarding dinner, 1F “Bamboo Kiyomizu Gojo” is a popular restaurant and we will guide you.
    AContinue reading
  • Can I set up a wake-up call?

    Yes, you can set it up by phone in your room.
  • What if I can't change the Internet reservation conditions?

    In some cases, we will be able to assist you if you contact us by phone.
    Some plan with conditions such as early reservation may not be chanContinue reading
  • What happens to the receipt when I am staying with points?

    We will issue a receipt for the amount you deducted points from the accommodation charge you used.
    Please understand that the point usage deContinue reading
  • Please tell me the contents of the free breakfast.

    We have a Japanese and Western buffet,
    It is a buffet style.
    We run from 6:30 to 10 am every morning.
  • What are the check-in and check-out times?

    Check-in is available from 15:00.Check out is at 11:00.
  • Is it possible to store luggage before check-in?

    Yes, certainly.Please feel free to drop in at the front desk.
  • Is it possible to store luggage after check-out?

    Yes, we do.As long as you pick it up today, it doesn't matter what time you ask, so please ask at the front desk.
  • When can I make a reservation earlier?

    We accept reservations from around 6 months on the day of stay.
  • If I forget something, can it be mailed to me?

    Yes, we accept cash on delivery.
  • Does the hotel have a parking lot?

    I am sorry.
    We do not have a parking lot.

    At the front desk, you will be given a coin parking map of the neighborhood.
    Please drop in beforContinue reading
  • During continuous stay Is it okay to leave luggage?

    Yes, it is okay to leave it while you are out.We will clean the luggage as it is.Be sure to bring your valuables with you.
  • Is it possible to extend the check-out time?

    Yes, available.There is an extension charge of 1,000 yen per hour.The time can be extended up to 14:00.Please understand in advance.
  • Can I send a courier?

    We accept it in Yu-Pack.Advance payment, cash on delivery, date designation and time designation are possible.If you would like, please feelContinue reading
  • Can I have my luggage checked in?

    Yes.We can keep your luggage before check-in or after check-out.
    We also accept courier service in advance.
    In that case, please fill in theContinue reading
  • Can I use an outside line from the guest room?

    Unfortunately, the telephones in the guest rooms at this property are only extension lines.
    Please understand that we cannot contact externaContinue reading
  • Can I use a credit card?

    We accept various credit cards such as JCB, Visa, and MASTER.


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