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Frequently Asked Questions

Frequently Asked Questions

【Hotel facilities / Equipment】
Is dinner provided at the hotel?
Unfortunately, we do not offer dinner service at our hotel.
Please use nearby restaurants or convenience stores.
Please ask the front desk f…Continue reading
【Hotel facilities / Equipment】
Do you have a large public bath and sauna?
I am sorry.We do not have it.
At Shijo Omiya group hotel, there is a bathhouse that can only be used by Urbain Hotels Members.
【Hotel facilities / Equipment】
Do you have a mobile charger?
You can rent it at the front desk of this facility.
However, the number is limited, so please be aware of this when renting.
Depending on th…Continue reading
【Hotel facilities / Equipment】
Can I bring free drinks into my room?
Unfortunately, free drinks are only available in the 2nd floor guest lounge.
Please refrain from bringing it into your room.
【Hotel facilities / Equipment】
Do you have an ice machine?
Sorry, we do not have an ice machine, but we can give you ice in an ice bucket at the front desk, so please ask the front desk if you need i…Continue reading
【Hotel facilities / Equipment】
Do you have cribs available or rentals?
I am sorry.
Please note that our hotel does not provide baby cots.
【Hotel facilities / Equipment】
Do you have a coin laundry?
There are 6 washing machines and 6 dryers on the 2nd floor, which you can use free of charge.
Detergent is sold at the front desk for 50 yen…Continue reading
【Hotel facilities / Equipment】
About laundry service
Please put it in the provided bag and deposit it at the front desk by 10:00.
It will be finished in the evening on the day.(Thursday, New Ye…Continue reading
【Hotel facilities / Equipment】
Is smoking prohibited in this facility?
Yes.This facility is non-smoking in all rooms.
There is also no smoking area.Please understand.