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  2. Frequently Asked Questions

Frequently Asked Questions

  • When can I reserve a private bath?

    【※Customers with "private bathing"plan※】

    Private bathing plan Only for customers who make reservations, "advance reservation" will be acceContinue reading
  • Is there a non-smoking room?

    Please inform us of non-smoking rooms or smoking rooms at the time of booking.

    We will divide the room as much as possible so as to meet yoContinue reading
  • Is there a smoking place?

    We are located.It is on the 3rd, 5th, 6th floor floor.
    Because there are many children at this facility, we are working on smoking.
    We apprContinue reading
  • I can not make a reservation because the reservation is full ...

    Because we use it to many customers on the daily basis at our hotel,
    There may be no vacancies.

    If the date is not decided, please re-searcContinue reading
  • Check-in will be delayed, but is it okay?

    If check-in is after 18 o'clock,
    Be sure to contact 0242-29-1000.
  • I'd like to send my luggage in advance.

    108 Higashiyama Onsen, Aizuwakamatsu City, Fukushima Prefecture, "Shousuke no Yado, Waterfall no Yu"

    , Please describe "name of rContinue reading
  • Can I keep my luggage on the day of my stay?

    I will deposit you.
    However, please manage your valuables etc yourself.
    Because we can not take responsibility at all for the loss of valuabContinue reading
  • Please tell me about the renovated room.

    In May 2012, 14 Japanese-style Western "Shousuke Romantei" renewed 14 rooms.

    "Shousuke Romantei" is a Japanese-style bedroom with JapaneseContinue reading
  • Is there a room that wireless LAN (PC) can use?

    All rooms became wireless LAN compatible in 2014.

    If you bring a model compatible with wireless with laptop computer, smart phone, tablet PContinue reading
  • Is barrier-free?

    We do not support complete barrier free.

    However, in a room with few steps, in public etc., it is possible to move with a wheelchair
    Is posContinue reading
  • Is there a wheelchair rental?

    Rental is available in limited quantity.Please contact us in advance.
  • Is there a bidet on the toilet?

    Yes.All the rooms are equipped with a washlette toilet.

  • Is there a recommended season?

    The recommended season is divided into April to May, June to September, October to November, December to February.

    In April, we can enjoy cContinue reading
  • Is there a parking lot?

    There is a free parking lot.Parking is possible up to about 60 cars.

    Please park your car by yourself for trouble prevention
    Thank you.

    AlContinue reading
  • Is there a shuttle service from Aizu-Wakamatsu Station?

    Aizu-Wakamatsu Station to the hotel, from our hotel to Aizu-Wakamatsu Station, we operate one flight a day.
    Advance reservation is necessaryContinue reading
  • Can I take a bath with a child?

    In the large public bath "Fushimi-no-yu" renewed in 2013,
    We have set up "Kids Area with shallow water depth" so that even children can feelContinue reading
  • Please tell me about a day trip.

    A day trip hot spring is 1,200 yen per person with a small towel.
    We do not have a break room.
    Please contact us for more information.

  • Please tell me the time when you can take a bath.

    It is from noon to 1 am.
    Bathing in the morning is from 5 am to 10 am.
    ※It will be cleaning and maintenance time from 1:00 am to 4:30 am andContinue reading
  • What kind of things do you sell at the shop?

    In "Select shop, Hana Kasumi" located in the 4th floor of the hotel,
    Soft drinks · Alcoholic beverages (beer etc.) · snacks · snacks · localContinue reading
  • Can I have a beauty salon?

    Beauty salon is available at "Beauty Salon Room, Taketori Story" located in the 1st floor of the hotel.

    As we reserve advance reservation aContinue reading
  • Please tell me about foot massage.

    There is a corner before foot bath massage foot base massage.

    Foot pad 10 minutes, from 1100 yen
    Head care 20 minutes, From 2200 yen

    It isContinue reading
  • Please tell me about the meal venue.

    Meals (dinner) The venue includes gallery Dining Hana Mizuki
    Private room-style retreat dining"Kaika-tei",Dining hall style"Ohara-tei",
    DepeContinue reading
  • I have an allergy?

    For customers with allergies, we are able to respond.
    Please inform us at the time of reservation or by the day before the stay.
  • Is it possible to order optional dishes etc.?

    The hotel offers a variety of optional dishes.
    It is possible to reserve even on the day.Please feel free to use.
  • Rice was tasty, but can you mail-order?

    Is possible.You can also mail rice, miso, alcohol and so on.
    Please contact us for more information.
  • Is it possible to stay with pets?

    Dogs (dogs), up to 10 kg middle dogs are acceptable.

    Accommodation can be accepted only with "dog and"Meal in Room plan"
    Please apply from Continue reading
  • Please tell me about activities around you.

    【Use of sports etc.】
    ◆There are several gymnasiums in the neighborhood.All reservation is necessary in advance.
    ◆There is a ground (athleticContinue reading
  • Please tell me the sights of the surrounding area.

    The hotel is also 15 minutes by car to the center of Aizu Wakamatsu,
    While in a good location, it is located in a luxurious place where you Continue reading
  • What is the hostel ranking that sold at Jalan net?

    Jalan net, it ranked the facilities of the Jalan net accommodation handling amount upper rank in one year.

    The whole country is divided inContinue reading
  • Please tell me about the lighting up of the lighting.

    In order to enjoy the "atmosphere of the night · feelings" at the hotel,
    About 20 years ago, we have held a light up event.

    Currently, it iContinue reading

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