Top
Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
What are the measures against various infectious diseases such as coronavirus?
[At this facility, we are taking various measures against infectious diseases such as coronavirus.】

In order for our customers to use our …Continue reading
【Hotel / Guest rooms】
Do you have non-smoking rooms? 【About smoking】
From June 2021, all rooms of the main building "Shosuke no Yado Waterfall no Yu" will be smoke-free.

At this facility, all rooms will be s…Continue reading
【Hotel / Guest rooms】
Is there a smoking area? 【Information for smoking corner】
Since there are many children at this facility, we are working to quit smoking in all rooms.
We appreciate your understanding and cooperatio…Continue reading
【Hotel / Guest rooms】
I can't make a reservation because the reservation is full ...
Since this facility is used by many customers every day,
There may be no vacancies.

If the date is not fixed, please search again without s…Continue reading
【Hotel / Guest rooms】
Check-in will be late, but is it okay?
If check-in is after 18:00
Please be sure to contact us at 0242-29-1000.
【Hotel / Guest rooms】
I want to send my luggage in advance?
〒965-0814
108 Higashiyama Onsen, Aizuwakamatsu City, Fukushima Prefecture　"Shosuke-no-Yado Takinoyu"

Please send us with "Name of the perso…Continue reading
【Hotel / Guest rooms】
Can you keep my luggage on the day of my stay?
I will keep it.
However, please manage your valuables by yourself.
We are not responsible for any loss of valuables.
In advance,Please under…Continue reading
【Hotel / Guest rooms】
Please tell us about the renewed room.
In May 2012, 14 rooms of Japanese + Western room type "Shousuke Romantei" were renewed.

"Shousuke Romantei" is a Japanese-style room, a sp…Continue reading
【Hotel / Guest rooms】
Is there a room where wireless LAN (Wi-Fi) can be used?
In 2014, all rooms are wireless LAN compatible.
Free Wi-Fi is available in major areas of the property.

If you have a laptop, smartphone, t…Continue reading
【Hotel / Guest rooms】
Is it barrier-free?
It does not support complete barrier-free.

However, it is possible to move in a wheelchair in a room with few steps or in a public place.
Y…Continue reading
【Hotel / Guest rooms】
Is there a wheelchair rental?
It is possible to rent a limited number.Please contact us in advance.
【Hotel / Guest rooms】
Is there a washlet on the toilet?
Yes.All rooms are equipped with washlet toilets.
【Hotel / Guest rooms】
Is there a recommended season?
The recommended seasons are divided into April-May, June-September, October-November, and December-February.

In April, you can enjoy the ch…Continue reading