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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Regarding accommodation in the "Run of House" and "11 square meter" types
*Please read this if you are booking this room type.

As a condition of acceptance, we will leave the room to the facility.(*Western-style r…Continue reading
【Hotel / Guest rooms】
Request to ease congestion at check-in
Check-in is conducted at four hotels in our group, so the hours from 2pm to 5pm are very busy.

When checking in, you will be asked to confi…Continue reading
【Hotel / Guest rooms】
Issuing receipts(*We do not accept partial issuance.)
【Issuing receipts】

■One receipt will be issued per payment or transaction (accounting).
*As a general rule, we do not reissue tickets.

■I…Continue reading
【Hotel / Guest rooms】
Regarding staff guidance to your room
Regarding staff escorting you to your room (accompanying you to your room)

If you need assistance to get to your room, please ask the fron…Continue reading
【Hotel / Guest rooms】
Regarding luggage movement
Regarding luggage movement(We are not responsible for any damage or loss that may occur during transportation.)

In order to prevent any tr…Continue reading
【Hotel / Guest rooms】
Regarding visits to your room
Regarding visits to your room(About staff visiting your room)

At this facility, we consider the rooms in which guests stay to be "private …Continue reading
【Hotel / Guest rooms】
Evacuation routes from guest rooms
Regarding evacuation routes from guest rooms (Please be sure to check when entering your guest room.)

When you arrive at your room, please…Continue reading
【Hotel / Guest rooms】
Regarding spider webs and insects in guest rooms
Regarding spider webs and insects in guest rooms(Spring to autumn season)

This facility is surrounded by mountains on all sides and is loc…Continue reading
【Hotel / Guest rooms】
Regarding smoking within this facility (*All guest rooms are non-smoking.)
Regarding smoking within this facility (*All guest rooms are non-smoking.)

All rooms at this facility are non-smoking.
Smoking is permitte…Continue reading
【Hotel / Guest rooms】
Regarding taking home equipment, etc.
Regarding taking home equipment, etc.(Only disposable amenities and disposable towels)

Only consumable items are allowed to be taken away …Continue reading
【Hotel / Guest rooms】
Precautions when using guest room showers and bath units
Please note the following points when using the shower and bath units in the guest rooms.*Please read this if you are using the bath or show…Continue reading
【Hotel / Guest rooms】
Please note the following when using the toilet:
Please note the following when using the toilet:(Rooms,and public toilets within the facility)

We ask that you do not flush anything other…Continue reading
【Hotel / Guest rooms】
Regarding cancellation of accommodation
Regarding cancellation of your stay (*Please be sure to check before canceling.)

Please note that you are responsible for cancelling your …Continue reading
【Hotel / Guest rooms】
Can I check in early?
We can keep your luggage and your car though early check-in is not available.

Please feel free to contact our front desk staff.(mail@shous…Continue reading
【Hotel / Guest rooms】
Can I check in late?
For accommodation plan with dinner included, in principle, check-in is until 18:00.
For guests staying without meals or for guests only stay…Continue reading
【Hotel / Guest rooms】
Can I leave my luggage before check-in or after check-out?
The front desk can handle this matter.

However, we cannot keep valuables for security reasons, so please take your valuables with you befo…Continue reading
【Hotel / Guest rooms】
Until when can I change the number of people?
It is possible until 3 days prior to check-in.

Please contact us by phone (0242-29-1000) by the day before your stay.
*Phone reservations …Continue reading
【Hotel / Guest rooms】
Can I change the check-in time?
You can change your check-in time at the front desk.

Please contact us in advance by email (yoyaku@shousuke.com).
However, for dinner-incl…Continue reading
【Hotel / Guest rooms】
Please tell us what you are doing to combat customer harassment.
■Regarding customer harassment...Customer harassment refers to nuisance behavior such as violence or malicious complaints from customers.Cur…Continue reading