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Regarding parking(*Limited to 1 vehicle per reservation)
Regarding parking lot use (*Only one vehicle per reservation. No prior notice is required if you are bringing only one vehicle.)
*Please r…Continue readingRegarding accommodation in the "Run of House" and "11 square meter" types
*Please read this if you are booking this room type.
As a condition of acceptance, we will leave the room to the facility.(*Western-style r…Continue readingFree shuttle service(*Advance reservations required, first come first served)
Free shuttle service (advance reservation required, first come first served) from Aizu-Wakamatsu Station to our hotel
Pick-up and drop-off…Continue readingRegarding the use of private baths(Private bath plan)
Regarding the use of private baths (please see here if you have booked plan with a private bath.)
In principle, if you wish to rent the fa…Continue readingRequest to ease congestion at check-in
Check-in is conducted at four hotels in our group, so the hours from 2pm to 5pm are very busy.
When checking in, you will be asked to confi…Continue readingIssuing receipts(*We do not accept partial issuance.)
【Issuing receipts】
■One receipt will be issued per payment or transaction (accounting).
*As a general rule, we do not reissue tickets.
■I…Continue readingRegarding staff guidance to your room
Regarding staff escorting you to your room (accompanying you to your room)
If you need assistance to get to your room, please ask the fron…Continue readingRegarding luggage movement
Regarding luggage movement(We are not responsible for any damage or loss that may occur during transportation.)
In order to prevent any tr…Continue readingRegarding visits to your room
Regarding visits to your room(About staff visiting your room)
At this facility, we consider the rooms in which guests stay to be "private …Continue readingEvacuation routes from guest rooms
Regarding evacuation routes from guest rooms (Please be sure to check when entering your guest room.)
When you arrive at your room, please…Continue readingRegarding spider webs and insects in guest rooms
Regarding spider webs and insects in guest rooms(Spring to autumn season)
This facility is surrounded by mountains on all sides and is loc…Continue readingRegarding smoking within this facility (*All guest rooms are non-smoking.)
Regarding smoking within this facility (*All guest rooms are non-smoking.)
All rooms at this facility are non-smoking.
Smoking is permitte…Continue readingRegarding taking home equipment, etc.
Regarding taking home equipment, etc.(Only disposable amenities and disposable towels)
Only consumable items are allowed to be taken away …Continue readingPrecautions when using guest room showers and bath units
Please note the following points when using the shower and bath units in the guest rooms.*Please read this if you are using the bath or show…Continue readingPlease note the following when using the toilet:
Please note the following when using the toilet:(Rooms,and public toilets within the facility)
We ask that you do not flush anything other…Continue readingRegarding cancellation of accommodation
Regarding cancellation of your stay (*Please be sure to check before canceling.)
Please note that you are responsible for cancelling your …Continue readingRegarding dinner ("Aizu Local Kaiseki Meal")
Regarding dinner ("Aizu Local Kaiseki Meal")
Please note that the dinner menu will vary depending on the accommodation plan and room type …Continue readingRegarding breakfast"Chef-prepared breakfast"
Regarding breakfast ("chef-prepared breakfast meals" and "service corner")
*It is not a buffet (all-you-can-eat).
At this facility, we pro…Continue readingRegarding allergies: If you have allergies
Regarding allergies (*If you have allergies, be sure to check this out.)
If you have any allergy-related needs, please inform us directly …Continue readingCould you please tell me the dinner menu?
The dinner menu will vary depending on plan, season and supplies, room grade, etc.
The menu for a certain day is displayed.
*This is a rep…Continue readingCould you please tell me what is on the breakfast menu?
Yes.Breakfast is a "chef's breakfast meal."
We mainly offer vegetables and side dishes using the fruits of Aizu.
We also offer rice cake s…Continue readingCan I make a reservation for dinner?
Dinner can be reserved in 30 minute increments between 18:00 and 21:00.
*Advance reservation
There is a limit to the number of seats avail…Continue readingWhen is the dining area most crowded?
It is relatively crowded during breakfast hours from 8:00 to 9:00 and dinner hours from 18:00 to 19:00.
Reservations for meal times are acc…Continue readingPlease be aware of the following points when using the large communal bath and open-air bath.
Please read the following points before using the large communal bath and open-air bath.)
If you have tattoos, please refrain from using t…Continue readingAbout hair color, hair color shampoo, hair dye, etc.
Regarding hair color, hair color shampoo, hair dye, etc. (Please refrain from using these.)
We do not allow hair coloring or dyeing in the…Continue readingRegarding the use hours of the large communal bath and open-air bath
Please read the following information regarding the opening hours of the large communal bath and open-air bath before using the facility.)
…Continue readingBath temperature *Temperature varies by bath and bath area.
Regarding the temperature of the bathtub (*The temperature varies for each bath and tub.)
The bath temperature depends on the source tempe…Continue readingCan I use the large public bath before checking in or after checking out?
No.You cannot use it.
Please note that the large public bath, open-air bath, and private bath can only be used during your stay (after che…Continue readingWhen are the large public baths and private baths most crowded?
The public bath in this facility is relatively crowded from 15:00 to 18:00, and the private bath is relatively crowded from 20:00 to 23:00.
…Continue readingIs there a sauna?Please tell me the opening hours
In the new rooftop open-air bath "Yumezora no Yu" that is part of the 2023 renewal plan,
There is a sauna on site.
Available only in privat…Continue reading
Reservations / Inquiries
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