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Regarding use with children
Regarding use with children (please see the "Guests with children" page.)
This facility is available for use by children from 0 years old.…Continue readingCan I bring children/infants?Please tell me the accommodation fee
Children and infants are also welcome to stay.
The room rate for children and infants is as follows.
■Junior high school students and ab…Continue readingDo you have a menu for children and infants?
There is a children's meal or a children's course.
It depends on the age of the child, but as a general rule, hamburger steak, omelet rice, …Continue readingIs there a covered parking lot?
Please note that all parking lots are outdoors.
【Parking lot overview】
■Parking
There are several within 200 meters from our hotel.
*Our …Continue readingIs there a shuttle service?How can I use it?
There is a free shuttle bus from Aizu-Wakamatsu Station once a day.
There is one flight departing from Aizu-Wakamatsu Station at 6:00 pm (a…Continue readingAre tire chains necessary on winter roads?
This is required from around November to March every year.We recommend mounting studless tires.
During this time, regardless of the weather …Continue readingIs there a parking lot for motorcycles?
There is a parking lot on the premises, so please use it.
If the parking lot is full, we will guide you to the affiliated parking lot.
Guest…Continue readingRegarding admission for non-guests
Regarding admission for non-guests(*In the case of accompanying, visiting, or dining only)
As a general rule, this facility does not allow…Continue readingRegarding the use of various coupons, discounts, special offers, etc.
Regarding the use of various coupons, discounts, preferential treatments, etc. (Please be sure to read before using.)
Cannot be used in co…Continue readingRegarding pets(Up to 1 fish under 10kg)
Regarding pets (No meals, only breakfast is accepted.)
This facility only accepts one dog weighing up to 10kg.
We will only accept pets i…Continue readingRegarding renovation work
Regarding renovation work: (Renovations are being carried out within this facility throughout the year.)
Based on the concept of "constant…Continue readingCan I check in early?
We can keep your luggage and your car though early check-in is not available.
Please feel free to contact our front desk staff.(mail@shous…Continue readingCan I check in late?
For accommodation plan with dinner included, in principle, check-in is until 18:00.
For guests staying without meals or for guests only stay…Continue readingCan I leave my luggage before check-in or after check-out?
The front desk can handle this matter.
However, we cannot keep valuables for security reasons, so please take your valuables with you befo…Continue readingUntil when can I change the number of people?
It is possible until 3 days prior to check-in.
Please contact us by phone (0242-29-1000) by the day before your stay.
*Phone reservations …Continue readingCan I change the check-in time?
You can change your check-in time at the front desk.
Please contact us in advance by email (yoyaku@shousuke.com).
However, for dinner-incl…Continue readingAre the rooms and facility barrier-free?
Partially universal design.
There are steps in the rooms, bathrooms, toilets, etc.However, we have installed handrails so that people with…Continue readingPlease tell us what you are doing to combat customer harassment.
■Regarding customer harassment...Customer harassment refers to nuisance behavior such as violence or malicious complaints from customers.Cur…Continue readingDo you have a day use plan?
There is plan that includes lunch from 12:00 to 15:00.
Please see the day trip plan section.
The dining hall (rest area) is available fr…Continue readingWhat kind of surprises would you like for a birthday or anniversary?
We will do our best to serve you.
We can arrange cake and a bouquet with charge.
Please contact us by email (yoyaku@shousuke.com).
■Bouqu…Continue reading
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0242-29-1000