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  2. Q&A

Q&A

  • About package shipping(Shipping from the hotel)

    Kuroneko Yamato Takkyubin is available.The shipping fee list is at the front desk.Please confirm.
  • Please tell me the check-in and check-out times

    Check-in is usually from 15:00 and check-out is at 10:00.
  • Can I extend the check-out time?

    Check-out extension is 1000 yen per hour.
    Payment is cash only.
    We accept extensions up to 13:00, but please understand that we may not be aContinue reading
  • About the use of day use

    I am sorry.We do not have a day use plan
  • What kind of view do you see from your room?

    You can enjoy different views depending on the orientation of the room.

    【South side】
    From the suites on the 6th and 7th floors, you can seeContinue reading
  • Can I connect to the internet?

    Internet connection service using high-speed wired LAN is available free of charge in all rooms on the 3rd and 4th floors.
    If you wish, pleaContinue reading
  • Do you have a PC rental?

    PC rental is not available at this facility.Please understand.
  • Please tell me amenities goods in the room

    We have toothbrushes, hairbrushes, wash towels, razors, shampoos, conditioners, body soaps, faces & hand soaps, bath towels, face towels, paContinue reading
  • Please tell me the equipment in the room(Refrigerator etc.)

    Bath, shower toilet, dryer, pot, tea set, shoe rack, Western-style brush, hanger, pinch hanger, trash can, ashtray (smoking room only), air Continue reading
  • Do you support barrier-free

    Wheelchair access is possible within this facility, but it is not barrier-free and assistance will be required for accommodation.
  • Do you have non-smoking rooms?

    We have non-smoking floors from the 4th floor to the 6th floor.Please select a non-smoking room type when booking your stay.
    Please understaContinue reading
  • Do you have a Japanese-style room?

    I am very sorry.All of our hotels are Western-style rooms.
  • Is there a separate room for the bath and toilet?

    The corner twin / deluxe twin / suite rooms on the 3rd to 7th floors have separate baths and toilets.
    Highly recommended for group and couplContinue reading
  • Is there a refrigerator?

    All rooms have an empty refrigerator.Please use it after pressing the switch on the side of the refrigerator.
    You can bring in alcohol and jContinue reading
  • Please tell me about the storage of valuables

    There is no safe in the guest room, so basically you are requested to keep it by yourself.
  • Do you have a Japanese-style room?

    I am very sorry.All are Western-style rooms.
  • Do you have non-smoking rooms?

    Non-smoking floors from the 4th floor to the 6th floor.
    Please select your preferred room type when making a reservation.Please understand tContinue reading
  • Do you support barrier-free

    This facility is wheelchair accessible, but is not barrier-free.Assistance is required for accommodation.
  • Cleaning for long-term stay

    We apologize for the inconvenience, but please request cleaning from the front desk between 7 am and 10 am.
  • About visitation in the room

    Please meet with visitors in the lobby, etc.
  • About beds and other bedding

    Made by Simmons Co., Ltd." beds that prevent your body from sinking even when you turn over.The bed width is as follows.
    Single A …… 100 cm Continue reading
  • About room key management

    When you go out, you will basically have to manage it yourself.If you would like to leave your room key and go out, please feel free to ask Continue reading
  • Do you understand English?

    We do not have English-speaking staff, but we would like many people from outside Japan to use the hotel, so it is a gesture, but we hope thContinue reading
  • How many people can use the conference room?

    We accept from 10 people and the fee is 18,000 yen (3 hours).
    The last time of use is 21:00.
    Please note that if you exceed 3 hours, you wilContinue reading
  • How many people can be accommodated in the banquet hall / meeting room?

    The maximum capacity is 50 people.
  • Do you have a meeting room?

    It can be used for meetings, study camps, training, etc.
    We have a whiteboard and a microphone, so please let us know in advance if you woulContinue reading
  • About equipment rental

    The following are available.(Free)
    We also accept rental reservations at the time of accommodation reservation.
    ●Whiteboard
    ●Microphone
  • Can I use the internet in the meeting room?

    The internet in this facility does not support LAN.
    We apologize for the inconvenience, but please bring your own Wifi router.
  • Do you have an ice machine?

    Unfortunately, there is no ice machine.
  • Can I do the laundry?

    There is a coin laundry next to the parking lot on the 1st floor of the hotel grounds.
    It operates 24 hours a day and the prices are as follContinue reading

Reservation / Inquiry

If you have any questions, please contact us.

03-3362-7101