Q&A

【Others】
About package shipping(Shipping from the hotel)
Kuroneko Yamato Takkyubin is available.The shipping fee list is at the front desk.Please confirm.
【Hotel / Guest rooms】
Please tell me the check-in and check-out times
Check-in is usually from 15:00 and check-out is at 10:00.
【Hotel / Guest rooms】
Can I extend the check-out time?
Check-out extension is 1000 yen per hour.
Payment is cash only.
We accept extensions up to 13:00, but please understand that we may not be a…Continue reading
【Hotel / Guest rooms】
About the use of day use
I am sorry.We do not have a day use plan
【Hotel / Guest rooms】
What kind of view do you see from your room?
You can enjoy different views depending on the orientation of the room.

【South side】
From the suites on the 6th and 7th floors, you can see…Continue reading
【Hotel / Guest rooms】
Can I connect to the internet?
Internet connection service using high-speed wired LAN is available free of charge in all rooms on the 3rd and 4th floors.
If you wish, plea…Continue reading
【Hotel / Guest rooms】
Do you have a PC rental?
PC rental is not available at this facility.Please understand.
【Hotel / Guest rooms】
Please tell me amenities goods in the room
We have toothbrushes, hairbrushes, wash towels, razors, shampoos, conditioners, body soaps, faces & hand soaps, bath towels, face towels, pa…Continue reading
【Hotel / Guest rooms】
Please tell me the equipment in the room(Refrigerator etc.)
Bath, shower toilet, dryer, pot, tea set, shoe rack, Western-style brush, hanger, pinch hanger, trash can, ashtray (smoking room only), air …Continue reading
【Hotel / Guest rooms】
Do you support barrier-free
Wheelchair access is possible within this facility, but it is not barrier-free and assistance will be required for accommodation.
【Hotel / Guest rooms】
Do you have non-smoking rooms?
We have non-smoking floors from the 4th floor to the 6th floor.Please select a non-smoking room type when booking your stay.
Please understa…Continue reading
【Hotel / Guest rooms】
Do you have a Japanese-style room?
I am very sorry.All of our hotels are Western-style rooms.
【Hotel / Guest rooms】
Is there a separate room for the bath and toilet?
The corner twin / deluxe twin / suite rooms on the 3rd to 7th floors have separate baths and toilets.
Highly recommended for group and coupl…Continue reading
【Hotel / Guest rooms】
Is there a refrigerator?
All rooms have an empty refrigerator.Please use it after pressing the switch on the side of the refrigerator.
You can bring in alcohol and j…Continue reading
【Hotel / Guest rooms】
Please tell me about the storage of valuables
There is no safe in the guest room, so basically you are requested to keep it by yourself.
【Hotel / Guest rooms】
Do you have a Japanese-style room?
I am very sorry.All are Western-style rooms.
【Hotel / Guest rooms】
Do you have non-smoking rooms?
Non-smoking floors from the 4th floor to the 6th floor.
Please select your preferred room type when making a reservation.Please understand t…Continue reading
【Hotel / Guest rooms】
Do you support barrier-free
This facility is wheelchair accessible, but is not barrier-free.Assistance is required for accommodation.
【Hotel / Guest rooms】
Cleaning for long-term stay
We apologize for the inconvenience, but please request cleaning from the front desk between 7 am and 10 am.
【Hotel / Guest rooms】
About visitation in the room
Please meet with visitors in the lobby, etc.
【Hotel / Guest rooms】
About beds and other bedding
Made by Simmons Co., Ltd." beds that prevent your body from sinking even when you turn over.The bed width is as follows.
Single A …… 100 cm …Continue reading
【Hotel / Guest rooms】
About room key management
When you go out, you will basically have to manage it yourself.If you would like to leave your room key and go out, please feel free to ask …Continue reading
【Hotel / Guest rooms】
Do you understand English?
We do not have English-speaking staff, but we would like many people from outside Japan to use the hotel, so it is a gesture, but we hope th…Continue reading
【Banquet rooms / Conference rooms】
How many people can use the conference room?
We accept from 10 people and the fee is 18,000 yen (3 hours).
The last time of use is 21:00.
Please note that if you exceed 3 hours, you wil…Continue reading
【Banquet rooms / Conference rooms】
How many people can be accommodated in the banquet hall / meeting room?
The maximum capacity is 50 people.
【Banquet rooms / Conference rooms】
Do you have a meeting room?
It can be used for meetings, study camps, training, etc.
We have a whiteboard and a microphone, so please let us know in advance if you woul…Continue reading
【Banquet rooms / Conference rooms】
About equipment rental
The following are available.(Free)
We also accept rental reservations at the time of accommodation reservation.
●Whiteboard
●Microphone
【Banquet rooms / Conference rooms】
Can I use the internet in the meeting room?
The internet in this facility does not support LAN.
We apologize for the inconvenience, but please bring your own Wifi router.
【Hotel facilities / Equipment】
Do you have an ice machine?
Unfortunately, there is no ice machine.
【Hotel facilities / Equipment】
Can I do the laundry?
There is a coin laundry next to the parking lot on the 1st floor of the hotel grounds.
It operates 24 hours a day and the prices are as foll…Continue reading