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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Please tell me about the cancellation fee in detail.
Cancellation fee will be charged from 5 days before the date of use. (For up to 14 people)

●5 to 2 days ago 30% of basic room rate
●The day…Continue reading
【Hotel / Guest rooms】
Can I use a credit card or gift certificate?
The credit cards and gift cards that can be used at the hotel are as follows.
※If you have any questions, please contact us at the time of b…Continue reading
【Hotel / Guest rooms】
Do I need a deposit?
We do not have a deposit. Please check-out at check-out.
【Hotel / Guest rooms】
Is it possible to postpay?
We are very sorry, we will refuse use by postpay.
As for payment method, I hope in cash · card · advance payment.
【Hotel / Guest rooms】
What time is check in / out?
Check in - 14:00/Check out - 10:00

·You can check in from morning(The room will be admitted at 14:00)
·You can pass Palpal Admission Ticket…Continue reading
【Hotel / Guest rooms】
Could you offer an extra "Palpal Free Admission Ticket"?
You can hand in from morning on check-in day. Please drop in at the front desk.
During your stay (2 days for one night) you can re-enter th…Continue reading
【Hotel / Guest rooms】
Is it possible to bring food and drink into the room?
We have an empty refrigerator in your room, so please feel free to use it.Please refrain from bringing it into the facility's restaurant, ca…Continue reading
【Hotel / Guest rooms】
What are the amenities
The following items are available in each room.
Bath towels, face towels, yukata, shampoos, body soaps, hair treatments, lotions, toners, ma…Continue reading
【Hotel / Guest rooms】
Is there a hairdryer in the room?
One is installed in each room.
【Hotel / Guest rooms】
What kind of rental equipment are available?
【Free rental】-------------------------------
Humidifier, wheelchair, deodorant bin for diapers, red Chanchanko (japanese-style vest) (for 60…Continue reading