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  2. Frequently Asked Questions

Frequently Asked Questions

  • Please tell me about the cancellation fee in detail.

    Cancellation fee will be charged from 5 days before the date of use. (For up to 14 people)

    ●5 to 2 days ago 30% of basic room rate
    ●The dayContinue reading
  • Can I use a credit card or gift certificate?

    The credit cards and gift cards that can be used at the hotel are as follows.
    ※If you have any questions, please contact us at the time of bContinue reading
  • Do I need a deposit?

    We do not have a deposit. Please check-out at check-out.
  • Is it possible to postpay?

    We are very sorry, we will refuse use by postpay.
    As for payment method, I hope in cash · card · advance payment.
  • What time is check in / out?

    Check in - 14:00/Check out - 10:00

    ·You can check in from morning(The room will be admitted at 14:00)
    ·You can pass Palpal Admission TicketContinue reading
  • Is there a private bath?

    There is no private bath.
    There is a bathtub in all rooms of "Sky Court Building" and in "Universal Stay" of "Garden Court Building".
    ※"GaContinue reading
  • Do you have towels in the public bath?

    We do not provide. Please bring towels and bath towels from your room.
    ※Towels and bath towels are provided for each person in the room.
  • Could you offer an extra "Palpal Free Admission Ticket"?

    You can hand in from morning on check-in day. Please drop in at the front desk.
    During your stay (2 days for one night) you can re-enter thContinue reading
  • Is it possible to bring food and drink into the room?

    We do not accept bringing in.
    An empty refrigerator is provided in the room, so please use the vending machine or the 1st floor shop in thiContinue reading
  • Is it possible to use the wheelchair inside this facility?

    It is available for use.
    Universal Stay Garden Court Building is a universal design that is safe for wheelchair users.
    ※If you use HanasakContinue reading
  • What are the amenities

    The following items are available in each room.
    Bath towels, face towels, yukata, shampoos, body soaps, hair treatments, lotions, toners, maContinue reading
  • Is there a hairdryer in the room?

    One is installed in each room.
  • Is there a smoking place?

    The public space in this facility is completely non-smoking.
    There are two "smoking areas" in the facility.
  • What kind of rental equipment are available?

    【Free rental】-------------------------------
    Humidifier, wheelchair, deodorant trash can for diapers,red chanchanko (japanese-style vest),(fContinue reading
  • Are there rental equipment for children?

    There are plenty of rental equipment for children.
    deodorant trash can for diapers, pots for milk, double up step stools for kids, auxiliaryContinue reading
  • Is there a shuttle from Hamamatsu Station?

    There is a free shuttle bus operated by Kanzanji Onsen(Time required about 45 minutes)

    ■JR Hamamatsu Station■ 11:00/14:30/16:00
    ※Please waiContinue reading
  • Is there a convenience store nearby?

    FamilyMart", about a 3-minute walk from the hotel
    There is 7-Eleven" about 5 minutes on foot.
  • About handover of parking lot and reward tickets

    Benefit tickets can be handed over from the morning even before check-in.
    First of all, please come to the front desk.

    ·Hamanako Palpal eContinue reading
  • Please tell me the opening hours of the breakfast venue.

    Please enter breakfast from 7:00 to 9:00 in the morning.
    The venue is the restaurant "Lupinus" on the 2nd floor.
    You can also enjoy French tContinue reading
  • Is there a beauty salon or massage area?

    There are the following shops in "Hanasaki no Yu".

    ≪Relaxation Salon , Warm≫
    We will guide you through various body massages, Dead Sea TheContinue reading
  • Can pets stay?

    Please use a nearby pet hotel as you cannot stay in a hotel room.
    For those who wish, we will reserve "WanWan Dog Salon " (Pet Hotel) near tContinue reading


Please feel free to contact us if you have any questions.


Monday to Friday 9:00 to 19:30 / Saturday, Sunday and public holidays 9:00 to 19:00