- Top
- Frequently Asked Questions
053-487-1111
Monday to Friday:Saturdays, Sundays and holidays 9:00 to 18:30
Please tell me about “Kotokko Hiroba”
Kotokko Hiroba, a baby and kids space where you can play freely in the warmth of trees, will open within the hotel in March 2023!
■Opening…Continue readingCan babies/toddlers enter the public bath?
Please refrain from allowing children who are not diapered to enter the bathtub in the public bath.Each bathhouse has a baby bathtub, so ple…Continue readingI would like to be seated in the same seat as my friend and family who will be staying with me.
If you let us know in advance, we will do our best to seat you at the same table or next door.However, depending on the reservation status, …Continue readingCan I take food and drinks from the restaurant to my room?
We apologize for the inconvenience, but please refrain from taking food and drinks served at the restaurant outside the restaurant, such as …Continue readingWhat services are available to guests?
We provide the following services to our guests:(As of November 1, 2023)
·Ice bar after bath
At the lounge in front of “Hitotoki no Yu”.
…Continue readingIs there anything my baby can eat?
Baby food for children is available at the dinner and breakfast buffets, so please feel free to enjoy it.
※The meal will be provided accord…Continue readingPlease tell me about the drinks at the restaurant.
The following drinks are available at the dining venue.
■sake＜For a charge＞
·Draft Beer
·Bottled beer
·Japanese sake
·Shouchu (distilled sp…Continue readingPlease tell me about the parking lot.
Guests staying at the hotel can park in the parking lot free of charge from the day of their stay until the day after their stay.
Even after…Continue readingCan small children bathe together with their parents?
This facility does not allow children over 7 years old or over 120cm tall to bathe together.
※Mixed bathing is not allowed for children over…Continue readingPlease tell me about the cancellation fee in detail.
Cancellation fee will be charged from 5 days before the date of use. (For up to 14 people)
●5 to 2 days ago 30% of basic room rate
●The day…Continue readingCan I use a credit card or gift certificate?
The credit cards and gift cards that can be used at the hotel are as follows.
※If you have any questions, please contact us at the time of b…Continue readingIs it possible to postpay?
We are very sorry, we will refuse use by postpay.
As for payment method, I hope in cash · card · advance payment.What time is check in / out?
Check in - 14:00/Check out - 10:00
·You can check in from morning(The room will be admitted at 14:00)
·You can pass Palpal Admission Ticket…Continue readingIs there a private bath?
There is no private bath.
There is a bathtub in all rooms of "Sky Court Building" and in "Universal Stay" of "Garden Court Building".
※"Ga…Continue readingDo you have towels in the public bath?
We do not provide. Please bring towels and bath towels from your room.
※Towels and bath towels are provided for each person in the room.Could you offer an extra "Palpal Free Admission Ticket"?
You can hand in from morning on check-in day. Please drop in at the front desk.
During your stay (2 days for one night) you can re-enter th…Continue readingIs it possible to bring food and drink into the room?
We have an empty refrigerator in your room, so please feel free to use it.Please refrain from bringing it into the facility's restaurant, ca…Continue readingIs it possible to use the wheelchair inside this facility?
It is available for use.
Universal Stay Garden Court Building is a universal design that is safe for wheelchair users.
※If you use Hanasak…Continue readingWhat are the amenities
The following items are available in each room.
Bath towels, face towels, yukata, shampoos, body soaps, hair treatments, lotions, toners, ma…Continue readingIs there a smoking place?
The public space in this facility is completely non-smoking.
There are two "smoking areas" in the facility.What kind of rental equipment are available?
【Free rental】-------------------------------
Humidifier, wheelchair, deodorant bin for diapers, red Chanchanko (japanese-style vest) (for 60…Continue readingAre there rental equipment for children?
There is an amenities corner with rental equipment for children so that both children and parents can spend their time comfortably.※Only for…Continue readingIs there a convenience store nearby?
FamilyMart", about a 3-minute walk from the hotel
There is 7-Eleven" about 5 minutes on foot.About handing over extras such as Palpal Admission Ticket and parking lot
＜About handing over benefits＞
Tickets for sightseeing facilities such as Hamanako Palpal can be handed over from the morning of the day even…Continue readingPlease tell me the opening hours of the breakfast venue.
Please enter breakfast from 7:00 to 9:00 in the morning.
The venue is the restaurant "Lupinus" on the 2nd floor.
You can also enjoy French t…Continue readingIs there a beauty salon or massage area?
There are the following shops in "Hanasaki no Yu".
≪Relaxation Salon , Warm≫
Various body massages and Dead Sea Therapy are offered in pri…Continue readingCan pets stay?
Please use a nearby pet hotel as you cannot stay in a hotel room.
For those who wish, we will reserve "WanWan Dog Salon " (Pet Hotel) near t…Continue reading
Reservation·Inquiries
Please feel free to contact us if you have any questions.