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Frequently Asked Questions

Frequently Asked Questions

Please search by category or ask AI at the bottom right of the screen.

【Hotel facilities / Equipment】
Can a person with a tattoo / tattoo use the pool / gym?
Unfortunately, please refrain from using tattoos / body art (tatoo paint / sticker).
【Hotel facilities / Equipment】
Is there a personal computer in the facility?
There is no personal computer in the facility or guest room.

All rooms are equipped with Wi-Fi and LAN, so you can use the internet for fre…Continue reading
【Hotel facilities / Equipment】
Do you have a microwave
It is located in the vending machine corner on the 7th floor.
【Hotel facilities / Equipment】
Is there a courier service counter?
Available at the front desk on the 1st floor.(Kuroneko Yamato)
We accept both advance payment and cash on delivery.

Cardboard boxes and sui…Continue reading
【Hotel facilities / Equipment】
Is it possible to do coin laundry or cleaning?
Cleaning
If you keep it by 10:00, it will be finished around 18:00 on that day.
We are closed on Sundays and public holidays.

Coin laundry
…Continue reading
【Hotel facilities / Equipment】
Is the Footbath only for guests?
As of March 2023, business is suspended.

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Anyone can use the Footba…Continue reading
【Hotel facilities / Equipment】
Is there a fitness club or pool?
Located on the 13th floor.(Reception is on the 14th floor)
Opening Hours:10:00 to 22:00(Reception closed 21:00)
Guests can use it for a fee.…Continue reading
【Hotel facilities / Equipment】
Is there a safe box?
It is located next to the front desk on the 1st floor and in the spa lobby on the 14th floor.
It can be used free of charge with an electron…Continue reading
【Hotel facilities / Equipment】
What facilities does the pool have?
【Opening Hours】
From 10:00 to 22:00(Last reception 21:00)*Reception and admission are at the 14th floor Yururira Front

●Swimming Pool
25m x…Continue reading
【Hotel facilities / Equipment】
What facilities does the fitness gym have?
【Opening Hours】
From 10:00 to 22:00(Last reception 21:00)*Reception and admission are at the 14th floor Yururira Front

【Facilities】
●Machin…Continue reading
【Hotel facilities / Equipment】
I would like to receive a beauty salon.
There is "Yamano BeautyWellness Esthetic Salon "mau"" on the 14th floor.
We offer Yamano original facials and body packs using acid clay and…Continue reading
【Hotel facilities / Equipment】
Are there vending machines and ice machines?
There are vending machines and ice machines on the 7th and 10th floors.
【Hotel facilities / Equipment】
Is there an ATM corner?
Although it is not in the facility, we will guide you around the ATMs around the hotel.
Please contact the front desk.
【Hotel facilities / Equipment】
Is there a barrier-free
It is installed on each floor from the 1st floor to the 4th floor.
In addition, Universal Room has no steps, so even those who use wheelchai…Continue reading
【Hotel facilities / Equipment】
I would like to send a copy / fax.
The front desk can handle this matter.

<Copy>
Black and white 1 sheet 22 yen
Color 1 sheet 110 yen

＜Fax＞
Domestic transmission 1 sheet 55 …Continue reading