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Frequently Asked Questions

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  • What are the check-in and check-out times?

    Check-in is from 3pm and check-out is at 11am.

    It may vary depending on the plan.
    Please check the plan details.

    Luggage can be stored eveContinue reading
  • Can I store my luggage before check-in?

    Yes, we will keep it from the morning of check-in.
    Also, after check-out, we will keep your luggage if you pick it up on the day.
    Please feeContinue reading
  • Please tell me about guest room equipment and equipment.

    The following items are available in all rooms.
    TV set(32-inch, terrestrial digital / BS)
    Internet connection(Wired LAN format & wifi)
    KContinue reading
  • What are the amenities in the guest rooms?

    Enjoy hand soap, body soap, conditioner, shampoo, toothpaste set, razor and hairbrush.
    For other female guests, ladies'amenities Continue reading
  • Is internet available in the room?

    High-speed internet (up to 100Mbps) can be used free of charge.

    All guest rooms are available.
    [Connection method]wi-fi wired LAN(LAN cableContinue reading
  • Do you have a yukata?

    Unfortunately, we do not have yukata, but
    We offer nightwear made of cotton fabric that is separated from the top and bottom.(Three-quarter Continue reading
  • What do you have for free rental equipment?  

    The following items are available.
    Due to the limited number, we may not be able to meet your request.Please understand.

    Learning stand,HeaContinue reading
  • Do you have non-smoking rooms?  

    Available.Please select the "non-smoking"plan when making a reservation.
    If the non-smoking room is full, we will ventilate and deodorize.
  • How big is your room?

    The size of the room is as follows.

    Single       16㎡ ~
    Compact Twin 18㎡
    Relax Single 19㎡
    Double Room     20㎡
    Twin Room     31㎡-34㎡
    ExecutivContinue reading
  • Can I request a higher floor?

    We will do our best to accommodate your request.

    Since the area around the hotel is a business district, the view may not meet your requestContinue reading
  • I would like to send my luggage to the hotel first?

    Please send to the address below. We will keep it at the hotel until the day.
    In addition, when sending luggage, please fill in the accommodContinue reading
  • Do you have a Japanese-style room? ?

    Unfortunately, all 198 rooms are Western-style.
  • How big is the bed?

    The size of the bed is as follows.

    Single width 122 cm x length 203 cm x height 51 cm
    Extra bed Width 103 cm x Length 195 cm x Height 51 cmContinue reading
  • What is the size of the TV and what channels can I watch?

    All rooms have a 32-inch TV.
    The channels you can view are as follows.

    【Terrestrial digital】
    1 NHK(NHK General TV)
    2 NHK(NHK Educational TVContinue reading
  • Can I watch a DVD in my room?

    Unfortunately, there is no DVD deck in the room.
    We rent a DVD deck (Blu-ray compatible) free of charge.
    Please make a reservation in advancContinue reading
  • Can twin beds be attached to each other?

    Regarding twin rooms other than Hollywood Twin
    Because there is a table between the beds
    Unfortunately I can't stick the beds together

    OnlyContinue reading
  • What it is the Compact Twin Room?

    This room is a single room (18㎡) with an extra bed.

    One is semi-double size...Width 122 cm x length 203 cm
    One is single size...Width 103 cContinue reading
  • Can the air conditioning in the room be adjusted?

    On the control panel in the room
    You can freely set the temperature.
  • Is there room service?

    Unfortunately, we do not provide room service.

    In addition, we do not install paid drinks in the guest rooms so that customers can freely cContinue reading
  • Do you have a hair iron rental?

    Yes, we do provide.
    Hair irons (for curls only) can be rented.(Limited quantity)

    Hair dryers are usually provided in the guest rooms.
    In adContinue reading
  • What is the Universal Room?

    This room makes it easy for people in wheelchairs to move around.
    The entrance is a sliding door and there is no step.

    The bath in the roomContinue reading
  • Is there a newspaper service?

    As morning newspapers (Mainichi Shimbun and Nihon Keizai Shimbun) are available in front of the elevator hall on each floor,
    Please take oneContinue reading
  • Is it possible to bring pets?

    I am sorry.We do not accept pets other than guide dogs and service dogs.
    Thank you for your cooperation.Please refrain from leaving your petContinue reading
  • Can I invite a friend who does not stay in the room to the room?

    Visits in the room are strictly prohibited.
    Please use the lobby on the 1st floor.The visit time is until 24:00.
  • What is the walking range of nightwear and slippers?

    Nightwear and slippers are allowed to wear only in the large communal bath on the 14th floor and the Tavern TATSUMIYA.
  • How big is the desk?

    Width 39 cm x length 126 cm

    *Depending on the room type, the size may vary slightly.
    (The picture shows Superior Twin Room.)
  • Can I make a reservation by email?

    Unfortunately, we do not accept email reservations.
    In addition, we do not accept vacancies by e-mail.
  • Can I wait for the cancellation of the accommodation reservation?

    Unfortunately, we do not accept waiting lists.

    Availability changes every day, so each time,
    Please check the availability from the interneContinue reading
  • How much does it cost to cancel the accommodation?

    The cancellation fee rules for both local hotel payment and advance credit card payment are as follows.
    The day before:20% On the day of arrContinue reading
  • How to use the spa on the 14th floor?

    Nightwear and slippers are provided between the rooms and the Spa Area
    Please bring a towel from your room.

    Please present your card key atContinue reading


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