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  2. Frequently Asked Questions

Frequently Asked Questions

  • Please tell me about the admission ticket for Hamanako Palpal

    As an Hamanako Palpal", you will be given an admission ticket at the front desk.
    If you show the admission ticket, you can buy a free pass aContinue reading
  • Can you attach two beds together?

    Some of the "Twin B type" can be prepared with two beds.Please apply for the "Hollywood Twin"plan or indicate your preference in the remarksContinue reading
  • I would like to send my luggage in advance.

    When sending luggage by courier, please fill in the "accommodation date / reservation name" on the form.We will keep it at the front desk.

    Continue reading
  • Is there a place to eat dinner in the hotel?

    Single items and set menus are available at the restaurant "Champs Elysees" on the 1st floor.No reservation is required, so feel free to droContinue reading
  • Please tell us about Hamamatsu Castle.

    The reconstructed Castle Tower and Castle Tower gate tower are located in Hamamatsu Castle Park next to the hotel.Hamamatsu Castle, which isContinue reading
  • Do you have a smoking room?

    We apologize for the inconvenience, but all rooms are non-smoking.For cigarettes, please use the smoking area beside the entrance on the 1stContinue reading
  • Please tell us about the comics corner.

    At the comic corner on the 18th floor of the hotel's top floor, you can read 2,000 comic books for free.Business hours are from 15:00 to 24:Continue reading
  • Is there Wi-Fi?

    Free Wi-Fi is available in your room or lobby.<March 2021 Line enhancement>
  • Do you have a microwave?

    Available on the 4th floor.
  • Please tell me about the room rate for children

    Co-sleeping is limited to preschool children.Children over elementary school age are prepared in the same way as adults.

    Up to one adult caContinue reading
  • Tell me how to get from JR Hamamatsu Station

    ◆Route bus / Approximately 10 minutes by all buses departing from Hamamatsu Station North ExitIn front of Hamamatsu Castle Park entrance.FarContinue reading
  • What time is check-in?

    ◆Check In:From 15:00
    ◆Check Out:Until 11:00

    ※Hotel front door / night lock time:AM2: 00 to 5:00
    Please contact the front desk direct telephContinue reading
  • Do I need to reserve a free parking lot?

    ◆Free parking lot 200
    Reservations are not required.During your stay you can enter and exit as many times as you like until check-out.PleaseContinue reading
  • Tell me about the breakfast buffet

    Breakfast is served at the 1st floor buffet restaurant "Champs Elysees" with a Japanese and Western mixed buffet.
    We are particular about HaContinue reading
  • Do you have a coin laundry?

    A coin laundry is available on the 4th floor.(500 yen/1 time)
  • Do you have vending machines?

    We have vending machines for soft drinks and alcohol on the 4th floor.
    There are also vending machines for sweets and midnight snacks, microContinue reading
  • Do you have an ice machine?

    An ice machine is available on the 4th floor.
  • Is there a convenience store nearby?

    In front of the hotel first there is a Family Mart Hamamatsu Castle Park before store (24-hour).
  • Do you have a crib?

    Baby cots are available for rent for 1,210 yen per night.

    Since there is a limited number, if you wish, please contact us by phone.
  • Is there a curfew?

    For crime prevention, the front entrance of the hotel is locked at night.
    Please contact the outside line (053-457-1125) for check-in and reContinue reading
  • Is there a public bath?

    I am sorry, but we do not have a large public bath.Only the bath in each room.

Reserve·Contact us

Please feel free to contact us if you have any questions.