Frequently Asked Questions

As an Hamanako Palpal", you will be given an admission ticket at the front desk.
If you show the admission ticket, you can buy a free pass a…Continue reading

We apologize, but we ask that you refrain from taking food and drinks served in the restaurant out of the restaurant, including into your ro…Continue reading

Free rentals are available at the hotel front desk.
Quantities are limited so please contact us to check availability.

It is available for use.
There is also a barrier-free toilet on the 5th floor of the hotel.
※If you wish to use the bathroom or toilet in yo…Continue reading

The reception is located in front of the Restaurant Champs Elysees on the 1st floor of the hotel.If you have any questions, please ask at th…Continue reading

We are very sorry, but the Pharmaceutical Affairs Law prohibits us from providing medicines to customers.If you are concerned about your hea…Continue reading

Humidifiers and air purifiers are provided in the guest rooms.

There is one in each room.

You can leave your luggage at the cloakroom both before check-in and after check-out.Please come to the front desk on the 1st floor.Lockers …Continue reading

We are very sorry, but we do not accept deferred payment.
Payment methods are cash, Card, and advance transfer.

There is no reservation fee.Please settle the payment at check-in.

Please use the covered bicycle parking area located on the first floor of the multi-storey car park, immediately to the left after entering …Continue reading

Guests staying at the hotel will receive special benefits from check-in (15:00) until check-out (11:00 the following day).

There is an unmanned payment shop on the first floor of the hotel.
We have a lineup of about 100 types, including soft drinks, alcohol, swee…Continue reading

This service allows you to choose your preferred pillow to provide you with a more comfortable sleep.
We offer two types of pillows: buckwhe…Continue reading

I am sorry.Pets are not allowed.

Available for use.No reservations are necessary, so please just show up to the restaurant on the day.

I am sorry.This offer is limited to hotel guests only.

The hotel does not have any.
The nearest ATM is in FamilyMart Hamamatsu Castle Park Branch (open 24 hours), located right in front of the ho…Continue reading

I am sorry.We kindly ask that you refrain from exchanging currency.

Reservations can be made at the front desk.Please contact us.

In single rooms, up to one child under the age of 3 may share a bed.
In twin rooms, up to two preschool children can generally sleep in the …Continue reading

There are coin lockers on the first floor of the hotel which you can use free of charge during your stay.
You are free to use it.

Free Wi-Fi is available in your room or lobby.

At the comic corner on the 5th floor, the top floor of the hotel, you can read 2,000 comics for free.Business hours are from 15:00 to 23:00.…Continue reading

We apologize for the inconvenience, but all rooms are non-smoking.If you wish to smoke, please use the smoking area in front of the entrance…Continue reading

We offer eel dishes at the 18th floor Lake Hamana Eel ``Motojotei'', or single items and set menus at the 1st floor restaurant `` Champs Ely…Continue reading

Some of the "Twin B type" can be prepared with two beds.Please apply for the "Hollywood Twin"plan or indicate your preference in the remarks…Continue reading

When sending luggage by courier, please fill in the "accommodation date / reservation name" on the form.We will keep it at the front desk.

…Continue reading

The reconstructed Castle Tower and Castle Tower gate tower are located in Hamamatsu Castle Park next to the hotel.Hamamatsu Castle, which is…Continue reading