Top
Frequently Asked Questions

Frequently Asked Questions

【Information on surrounding area】
Please tell me about the admission ticket for Hamanako Palpal
As an Hamanako Palpal", you will be given an admission ticket at the front desk.
If you show the admission ticket, you can buy a free pass a…Continue reading
【Hotel / Guest rooms】
Is there Wi-Fi?
Free Wi-Fi is available in your room or lobby.
【Hotel facilities / Equipment】
Please tell us about the comics corner.
At the comic corner on the 5th floor, the top floor of the hotel, you can read 2,000 comics for free.Business hours are from 15:00 to 23:00.…Continue reading
【Hotel / Guest rooms】
Do you have a smoking room?
We apologize for the inconvenience, but all rooms are non-smoking.If you wish to smoke, please use the smoking area in front of the entrance…Continue reading
【Meals / Restaurants / Bars】
Is there a place to eat dinner in the hotel?
We offer eel dishes at the 18th floor Lake Hamana Eel ``Motojotei'', or single items and set menus at the 1st floor restaurant `` Champs Ely…Continue reading
【Use with children】
Can you attach two beds together?
Some of the "Twin B type" can be prepared with two beds.Please apply for the "Hollywood Twin"plan or indicate your preference in the remarks…Continue reading
【Hotel / Guest rooms】
I would like to send my luggage in advance.
When sending luggage by courier, please fill in the "accommodation date / reservation name" on the form.We will keep it at the front desk.

…Continue reading
【Information on surrounding area】
Please tell us about Hamamatsu Castle.
The reconstructed Castle Tower and Castle Tower gate tower are located in Hamamatsu Castle Park next to the hotel.Hamamatsu Castle, which is…Continue reading
【Hotel facilities / Equipment】
Do you have a microwave?
Available on the 4th floor.
【Use with children】
Please tell me about the room rate for children
Co-sleeping is limited to preschool children.Children over elementary school age are prepared in the same way as adults.

Up to one adult ca…Continue reading
【Access / Parking】
Tell me how to get from JR Hamamatsu Station
◆Route bus / Approximately 10 minutes by all buses departing from Hamamatsu Station North ExitIn front of Hamamatsu Castle Park entrance.Far…Continue reading
【Hotel / Guest rooms】
What time is check-in?
◆Check In:From 15:00
◆Check Out:Until 11:00

※Hotel front door / night lock time:AM2: 00 to 5:00
Please contact the front desk direct teleph…Continue reading
【Access / Parking】
Do I need to reserve a free parking lot?
◆Free parking lot 200
Reservations are not required.During your stay you can enter and exit as many times as you like until check-out.Please…Continue reading
【Meals / Restaurants / Bars】
Tell me about the breakfast buffet
Breakfast is served at the 1st floor buffet restaurant "Champs Elysees" with a Japanese and Western mixed buffet.
We are particular about Ha…Continue reading
【Hotel facilities / Equipment】
Do you have a coin laundry?
A coin laundry is available on the 4th floor.(500 yen/1 time)
【Hotel facilities / Equipment】
Do you have vending machines?
A soft drink vending machine is available on the 1st floor.
There is also an "unmanned payment shop" on the 1st floor of the hotel.
We have …Continue reading
【Hotel facilities / Equipment】
Do you have an ice machine?
An ice machine is available on the 4th floor.
【Information on surrounding area】
Is there a convenience store nearby?
In front of the hotel first there is a Family Mart Hamamatsu Castle Park before store (24-hour).

There is also an "unmanned payment shop" o…Continue reading
【Use with children】
Do you have a crib?
Baby cots are available for rent for 1,210 yen per night.

Since there is a limited number, if you wish, please contact us by phone.
【Hotel / Guest rooms】
Is there a curfew?
For crime prevention, the front entrance of the hotel is locked at night.
Please contact the outside line (053-457-1125) for check-in and re…Continue reading
【Bathing / Baths】
Is there a public bath?
I am sorry, but we do not have a large public bath.Only the bath in each room.