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- Frequently Asked Questions
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Do you provide loungewear?
We provide loungewear for your comfort in your room.
We also have yukatas available for rental for children.Are there any special benefits available only to guests staying at the hotel?
We offer special benefits to our guests who stay at our hotel.
①Free parking
A dedicated parking lot is available for guests arriving by ca…Continue readingWhat equipment is available for guests to borrow?
To ensure our guests' comfort, the following items are available for loan at the front desk.
If you wish to do so, please ask the front desk…Continue readingCan you tell me about the dedicated parking lot for motorcycles?
The hotel's car park has a dedicated parking space for motorbikes.
The two-story parking lot "Parking Lot No. 1" can accommodate 200 passen…Continue readingAre there bicycles available for rental?
I am sorry.Although it is not available as hotel amenities,
Electric kick scooter and electric assist bicycle sharing service in a corner of…Continue readingIs there a smoking area?
Available outside the hotel entrance.It is available for use for 24 hours.Are there height restrictions in the parking lot?
When using the two-story surface car park attached to the hotel, the maximum height allowed is 2.2m.
Please contact us in advance if you are…Continue readingIs there a place to eat dinner in the hotel?
We offer eel dishes at Motojyotei Lake Hamana Eel on the 18th floor.
No reservation is required, so feel free to drop by.
【Opening Hours】
·…Continue readingPlease tell me about the admission ticket for Hamanako Palpal
As an Hamanako Palpal", you will be given an admission ticket at the front desk.
If you show the admission ticket, you can buy a free pass a…Continue readingCan I bring food and drinks from the restaurant to my room?
We apologize, but we ask that you refrain from taking food and drinks served in the restaurant out of the restaurant, including into your ro…Continue readingAre wheelchairs available for rental?
Free rentals are available at the hotel front desk.
Quantities are limited so please contact us to check availability.Is the facility wheelchair accessible?
It is available for use.
There is also a barrier-free toilet on the 5th floor of the hotel.
※If you wish to use the bathroom or toilet in yo…Continue readingWhere is the reception for the lunch buffet?
The reception is located in front of the Restaurant Champs Elysees on the 1st floor of the hotel.If you have any questions, please ask at th…Continue readingDo you have any regular medications such as cold medicine?
We are very sorry, but the Pharmaceutical Affairs Law prohibits us from providing medicines to customers.If you are concerned about your hea…Continue readingIs there a humidifier?
Humidifiers and air purifiers are provided in the guest rooms.Can I store my luggage?
You can leave your luggage at the cloakroom both before check-in and after check-out.Please come to the front desk on the 1st floor.Lockers …Continue readingCan I pay later?
We are very sorry, but we do not accept deferred payment.
Payment methods are cash, Card, and advance transfer.Is a reservation fee required?
There is no reservation fee.Please settle the payment at check-in.I would like to come by motorbike. Is there a parking lot?
Please use the covered bicycle parking area located on the first floor of the multi-storey car park, immediately to the left after entering …Continue readingAre there any parking benefits?
Guests staying at the hotel will receive special benefits from check-in (15:00) until check-out (11:00 the following day).Do you have a shop?
There is an unmanned payment shop on the first floor of the hotel.
We have a lineup of about 100 types, including soft drinks, alcohol, swee…Continue readingTell me about the pillow bar.
This service allows you to choose your preferred pillow to provide you with a more comfortable sleep.
We offer two types of pillows: buckwhe…Continue readingI'm not staying overnight, but can I just have breakfast?
Available for use.No reservations are necessary, so please just show up to the restaurant on the day.Can I just use the parking lot without using the hotel?
I am sorry.This offer is limited to hotel guests only.Are there any ATMs?
The hotel does not have any.
The nearest ATM is in FamilyMart Hamamatsu Castle Park Branch (open 24 hours), located right in front of the ho…Continue readingCan I request a massage?
Reservations can be made at the front desk.Please contact us.Up to what age can children co-sleep?
In single rooms, up to one child under the age of 3 may share a bed.
In twin rooms, up to two preschool children can generally sleep in the …Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.