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  2. Frequently Asked Questions

Frequently Asked Questions

  • About reservations during the GOTO Travel Campaign suspension period

    If the Goto Travel business resumes in the future
    Customers who made reservations during the campaign suspension period
    By applying at a latContinue reading
  • Q Can I connect to the Internet?

    Free Wi-fi is available in the 1st floor lobby.
    (You need to enter the password.)
  • About Wi-Fi

    You can use it free of charge in the lobby on the 1st floor of the hotel.
    (Please enter your password.)
    Please feel free to use it.
  • Q. How long can you take a bath?

    From 15:00 to 24:00 and from 5 to 9 o'clock.
  • About the picture book of rental within the facility

    For guests staying, there is a picture book rental corner for children.
    The location is next to the front desk on the 1st floor.
    If you canContinue reading
  • Q. Is there a shuttle bus from the station?

    A. We do not transfer.
    The nearest station is JR Yonago Station.
    You can take a bus or taxi from the station.

    ○By bus-Take the bus bound foContinue reading
  • Q, How long does it take to walk to the beach?

    It is 3 minutes to 4 minutes walking distance from the hotel.
    It is also possible to go as swimsuit.
  • Q. Is there a parking lot?

    A. There is free parking lot (70 cars).
  • Q. What time is check-in? What about keeping your luggage?

    Check in is from 15 o'clock and check out time is 10 o'clock.We will keep your luggage even after checking in and checking out.
  • Q. Can pets stay with us?

    We apologize for the inconvenience, but pets are not allowed to stay with us.
  • Q. Is it possible to make a day trip?

    You can use.We accept 1000 yen per person.However, we will give priority to our guests, so we may refuse the busy season etc.
  • Q. Is smoking inside the facility?

    There is a smoking section.
  • Q. Is there a non-smoking room?

    Q. There is no specific non-smoking room.If you contact us in advance, we will deal with ventilation and deodorization.
  • Q. Which do you like for dinner / breakfast?

    Basically, we will prepare meals for each group or in a private dining hall or individual banquet hall.Breakfast is served at the 9th floor Continue reading
  • Q. Is the bath replaced by men and women?

    No.There is no gender replacement system.
  • Q. Is there a convenience store nearby?

    Yes.It will be on the right hand side if you walk the side road of the hotel about 200 meters toward Sakai Minato.
  • Q. Can you keep valuables?

    Guests staying at the hotel have a safe in the room, so they can use it.
    For some rooms without safes or for day trips, we will take care ofContinue reading
  • Q. Can I use the meeting etc.?

    Yes.We will prepare a room that can be used for daytime meetings.(There is a charge)     Please contact us for details.
  • Q. Is there a lunchtime dinner?

    Yes.We are happy if we meet more than 10 people.As you can use various matters such as family meetings, celebrations, legal affairs etc, pleContinue reading
  • Q. Does the room have a bath / toilet?

    All rooms have a bath and toilet. (Some bathtubs)
  • Q Is breakfast buffet?

    The hotel's breakfast is served in Japanese set menu.Our breakfast using local ingredients, which includes the must-eat dish of Sanin's mornContinue reading
  • Q. Is it possible to cook dishes for allergies etc.

    I think that some customers have crustaceans allergy and various allergies such as prawns and crabs.Please contact us as we will respond to Continue reading
  • Q. Can I have additional dishes on the day

    We have various kinds of fresh seafoods landing at Sakai Minato and steaks of our wagyu beef.Please ask the staff at dinner. ※The picture isContinue reading
  • Q. Do you have a shop

    There is a On Gaeshi" on the 1st floor of the hotel.Sales of fishes and shellfish on cool flights from local confectionary.We have a varietyContinue reading
  • Q. Is there a refrigerator in the room?

    The refrigerator installed in the guest room is empty.Please use it to keep products and drinks etc purchased with souvenirs.Please use the Continue reading
  • Q. Is it possible to enter golf?

    Please contact us because it is possible to arrange for each course such as the magnificent view of Oyama and prestigious course known for cContinue reading
  • Q. Please tell me about the tourist spots around you

    The hotel is the center of Sanin Tourism.In Shimane Prefecture, about 1 hour and 50 minutes to Izumo-Oyashiro, about 50 minutes to Matsue caContinue reading
  • Q. Please tell me what you can rent

    Wheelchairs, mobile phone chargers, electric stands, hair dryers, full-length thermometers, nail clippers, bottle openers, trouser presses, Continue reading
  • What kind of view can you see from your room?

    You can see Oyama in the East Building.You can see a wonderful morning sun on a sunny morning.In the South Building, you can see the Sea of Continue reading
  • Do you have a coffee shop or lounge

    The cafe space is located in front of the front desk on the 1st floor (smoking space is also available). We serve delicious coffee and drinkContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.