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- Frequently Asked Questions
+81-4-7093-4111
Phone reception hours from 10:00 to 18:00
- 【Hotel / Guest rooms】
Is the bath in the room a hot spring?
You can enjoy Kamogawa Onsen"Nagisa-no-yu" in the Japanese and Western rooms with hot spring semi-open-air baths, which were renewed in Apri…Continue reading - 【Hotel / Guest rooms】
What time is check-in / check-out?
The basics are check in 14:30 (Please check in by 20:00 for dinner reasons. If you arrive after 19:30, the dining venue may change), check-o…Continue reading - 【Hotel / Guest rooms】
I'd like to deposit my luggage / car before and after check-in
We keep it.If you are going to Kamogawa Sea World, which is a 3-minute walk from the hotel, it is convenient for you to leave your luggage. - 【Hotel / Guest rooms】
Can I sleep on a futon instead of a bed in a Japanese + Western room?
Normally, you will be sleeping in bed, but if you request the reception (front desk) extension number 90, we will prepare a futon.(Please co…Continue reading - 【Hotel / Guest rooms】
Is there a non-smoking room?
All rooms are non-smoking rooms. Please smoke at the smoking area on the 2nd floor. - 【Hotel / Guest rooms】
Is it possible to pay by card?
It's okay.We accept various credit cards (AMEX, DC, Diners, JCB, UFJ, MASTER, NICOS, UC, Visa, etc.). - 【Hotel / Guest rooms】
Is the toilet in your room a wash toilet?
Washing toilets are provided in all rooms. - 【Hotel / Guest rooms】
What are the amenities in your room?
Yukata, bath towels, hand towels, hair dryers, shampoos, conditioners, body soaps, toothbrushes, combs, brushes, shavings, hair dryers, milk…Continue reading - 【Hotel / Guest rooms】
Is there a refrigerator in the room?
Yes, all guest rooms have a refrigerator. - 【Hotel / Guest rooms】
The view from the room is ...
Although it is a seaside inn, there is a Pine Forest, the third floor is a garden, the 4th to 5th floors are Pine Forest, and the rooms on t…Continue reading - 【Hotel / Guest rooms】
Is it possible to prepay the accommodation fee?
We accept payment by wire transfer, credit card payment by phone, or by directly paying in advance.For details, please contact 04-7093-4111 …Continue reading - 【Hotel / Guest rooms】
I would like to stay consecutively, what will happen to my meals?
We have prepared a menu with different ingredients and cooking methods so that you can enjoy it even if you stay for two nights or more, but…Continue reading - 【Hotel / Guest rooms】
Is it possible to extend the checkout time?
Depending on the availability of the room the day after your stay, it can be extended until 12:00 at \ 3,300 / room. - 【Hotel / Guest rooms】
I would like to use it in groups / organizations
We also accept reservations for groups and groups, so please contact us at 04-7093-4111 for details. - 【Hotel / Guest rooms】
When will the cancellation fee occur?
It will occur from 3 days before the accommodation date (this does not apply to special periods such as Golden Week, Obon, and New Year holi…Continue reading - 【Hotel / Guest rooms】
When can I make a reservation for the future?
Basically reservations up to 6 months ahead are possible. Please contact us as it is possible to set a reservation start date for the New Ye…Continue reading - 【Hotel / Guest rooms】
What time can I call or make a reservation call?
The reservation center is open 365 days a year from 10:00 to 18:00 (04-7093-4111), so please contact us.In addition, if you have a sudden co…Continue reading - 【Hotel / Guest rooms】
What is the payment method for the accommodation fee?
We accept cash, credit cards (AMEX, DC, Diners, JCB, UFJ, MASTER, NICOS, UC, Visa, etc.), online card payments, and bank transfers (advance …Continue reading - 【Hotel / Guest rooms】
Is it possible to prepay the accommodation fee?
We accept payment by wire transfer, credit card payment by phone, or by directly paying in advance.For more information, please contact 04-7…Continue reading
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Please feel free to contact us if you have any questions.