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Frequently Asked Questions
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How to use the spa on the 14th floor?
Nightwear and slippers are provided between the rooms and the Spa Area
Please bring a towel from your room.
Please present your card key at…Continue readingWhat kind of baths and facilities are there on the 14th floor?
Open-air bath and Pottery Jar Bath(External stairwell)
Main bathtub
Jacuzzi
Sleeping bath
Cold water bath
Mist sauna
Dry sauna
Powder room
D…Continue readingHow effective is the hot spring?
Hot Spring Qualities:Hypotonic weak alkaline spring,Sodium chloride bicarbonate spring
Efficacy:Trauma,Skin disease,GynecologicalCan the spa be mixed?
Mixed bathing is not possible.
Use in baths for men and women separately.
Mixed bathing for children is limited to preschoolers.Do I need a swimsuit to use the spa?
No, it is not necessary.
Please use the undressing locker before bathing.Can the spa be reserved?
Unfortunately, the spa does not accept reservations.
Thank you for your understanding.Is it possible to use only the spa?
Unfortunately, we do not accept guests who are not staying at the spa only.
Please apply for a day trip hot spring plan"PLAN Re" with meals …Continue readingI have tattoos and tattoos on them. Can I put them in the public bath?
Unfortunately, please refrain from using tattoos / body art (tatoo paint / sticker).Can a person with a tattoo / tattoo use the pool / gym?
Unfortunately, please refrain from using tattoos / body art (tatoo paint / sticker).Is there a safe at the spa on the 14th floor?
Yes, it is located in the spa lobby on the 14th floor.
There is a key type and an electronic security code lock type, and you can use it fre…Continue readingIs there a nursing room / diaper changing table in the spa?
Unfortunately, there is no nursing room or diaper changing table at the spa on the 14th floor.How old can children's mixed bathing be?
Mixed bathing with children is limited to preschoolers.Can elementary school students sleep together?
Unfortunately, sleeping together is limited to preschoolers.
For elementary school students, please reserve one bed per person.Do you have a baby cot rental?
We rent for children from 0 to 1 year old for ¥ 1,100 per night.
The number is limited, so please make a reservation by phone in advance.
C…Continue readingIs there a child fee for children (sleeping)?
Unfortunately, we cannot accept bed-sharing for elementary school children.
Infants are free of charge.
*Up to 1 person can use existing be…Continue readingThe child sleeping together has a bad sleep ...What about bed guards?
Bed guards are rented free of charge.(For safety reasons, it is limited to those over 2 years old)
Please make a reservation in advance as t…Continue readingCan children enter the pool?
It can be used by children who do not need a diaper.(Must be accompanied by an adult)
【One-time charge(As of 2022/02)】
Children under age 3…Continue readingAre there nursing rooms and diaper changing tables?
It is installed on each floor from the 1st floor to the 4th floor.
Unfortunately, there is no nursing room or diaper changing table at the s…Continue readingHow much does the breakfast buffet cost?
Breakfast is served at a Japanese / Western buffet.
No advance reservation is required.
●Venue
1st floor dining room “Rivage”
●Fare
・Adult…Continue readingI applied for the no breakfast plan, can I add breakfast?
Yes, you can add.
At the time of check-in, please purchase a breakfast ticket at the front desk,
Please pay directly at the restaurant that…Continue readingWhat place is the dining room "Rivage" on the 1st floor?
An open dining space surrounded by lush gardens and gently flowing water.
A spacious space with plenty of natural marble and a calm wood dec…Continue readingWhat kind of restaurant is the Japanese restaurant "Oe" on the 1st floor?
Surrounded by a Bamboo Fence Water Garden across the river, a relaxing space for your heart.
Feeling the changing seasons in an open-air spa…Continue readingWhat kind of place is the 14th floor tavern "TATSUMIYA"?
It is a "Western style izakaya" where you can dine while watching the night view from the top floor of the hotel.
There is also a private ro…Continue readingDo I need to make a reservation to use the restaurant?
We recommend that you make a reservation in advance as you may not be able to enter the store due to full seats.(Except breakfast)
*Sky Lou…Continue readingIs there a convenience store nearby
There is FamilyMart right after leaving the south entrance.Is there a personal computer in the facility?
There is no personal computer in the facility or guest room.
All rooms are equipped with Wi-Fi and LAN, so you can use the internet for fre…Continue readingDo you have a microwave
It is located in the vending machine corner on the 7th floor.Is there a courier service counter?
Available at the front desk on the 1st floor.(Kuroneko Yamato)
We accept both advance payment and cash on delivery.
Cardboard boxes and sui…Continue readingIs it possible to do coin laundry or cleaning?
Cleaning
If you keep it by 10:00, it will be finished around 18:00 on that day.
We are closed on Sundays and public holidays.
Coin laundry
…Continue readingIs the Footbath only for guests?
As of March 2023, business is suspended.
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Anyone can use the Footba…Continue reading
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