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  2. Frequently Asked Questions

Frequently Asked Questions

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  • Is there a fitness club or pool?

    Located on the 13th floor.(Reception is on the 14th floor)
    Opening Hours:10:00 to 22:00(Reception closed 21:00)
    Guests can use it for a fee.Continue reading
  • Is there a safe box?

    It is located next to the front desk on the 1st floor and in the spa lobby on the 14th floor.
    It can be used free of charge with an electronContinue reading
  • What facilities does the pool have?

    【Opening Hours】
    From 10:00 to 22:00(Last reception 21:00)*Reception and admission are at the 14th floor Yururira Front

    ●Swimming Pool
    25m xContinue reading
  • What facilities does the fitness gym have?

    【Opening Hours】
    From 10:00 to 22:00(Last reception 21:00)*Reception and admission are at the 14th floor Yururira Front

    【Facilities】
    ●MachinContinue reading
  • I would like to receive a beauty salon.

    There is "Yamano BeautyWellness Esthetic Salon "mau"" on the 14th floor.
    We offer Yamano original facials and body packs using acid clay andContinue reading
  • Are there vending machines and ice machines?

    There are vending machines and ice machines on the 7th and 10th floors.
  • Is there an ATM corner?

    Although it is not in the facility, we will guide you around the ATMs around the hotel.
    Please contact the front desk.
  • Is there a barrier-free

    It is installed on each floor from the 1st floor to the 4th floor.
    In addition, Universal Room has no steps, so even those who use wheelchaiContinue reading
  • I would like to send a copy / fax.

    The front desk can handle this matter.

    <Copy>
    Black and white 1 sheet 22 yen
    Color 1 sheet 110 yen

    <Fax>
    Domestic transmission 1 sheet 55 Continue reading
  • I want to see the layout of the banquet hall / meeting room

    There are small banquet halls, medium banquet halls, and large banquet halls.
    On the official website, you can see the atmosphere of the venContinue reading
  • Is there a chapel / reception hall?

    Yes, we do provide.

    We accept weddings, receptions, and after-partys.
    A wedding planner with two dedicated wedding planners
    I will help youContinue reading
  • If I attend a meeting / banquet, what is the parking fee service?

    Yes, we do provide.

    ■Meeting / Banquet Attendance --- >> Please present your parking ticket to the banquet staff.
    3 hours free,After that, Continue reading
  • Can cars be parked before and after check-in?

    Parking is available before check-in and after check-out.
    Guests staying at the hotel can use it for 1,000 yen within 24 hours after it is rContinue reading
  • How much is the parking fee? Do I need an appointment?

    There are 170 parking spaces, so you do not need to reserve a parking lot.
    *Limit size:Vehicle height 2.1m Length 5m Width 1.9m or less
    *AdvContinue reading
  • Is there a special discount on parking fees for restaurants and weddings?

    ■Tully's Coffee --->> Please present your parking ticket at the cash register.
    1 hour free,After that, it costs 300 yen for 30 minutes.

    ■ReContinue reading
  • How to get to USJ from the hotel?

    <Train>
    Hotel
     ↓【About 5-minute walk】
    Osaka Metro:Sakaisuji Hommachi Station Exit ①
     ↓【4 stations on Osaka Metro Central Line】

    Osaka MetroContinue reading
  • How long is the access from Shin-Osaka?

    <subway>Approximately 20 minutes fare 230 yen
    Shin-Osaka Station
     ↓【5 stations on Osaka Metro Midosuji Line】
    Honmachi
     ↓【1 stop on Osaka MetContinue reading
  • How big is the parking lot?

    The entrance to the underground car park is up to 2.1 meters high.
    Underground parking is available within a size of 2.1m in height / 5.0m iContinue reading
  • Can I park my car before check-in?  

    It is possible to store before check-in.

    It can be used for 1,000 yen within 24 hours after being stored.(For 2 nights, 48 hours 2,000 yen)Continue reading
  • Can I park my bike?

    Unfortunately, there is no space to park your bike.
    Please come by car or public transport.

  • Is there a limousine bus to the airport?

    Unfortunately, there is no limousine bus service.
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~①START~

    When you go up the exit, you will find "Udon and Soba Restaurant"

    Proceed in the direction of the arrow.
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~②Still straight~

    It is still straight ahead.

    About 4 minutes to the hotel ...
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~ ③ 3 minutes left! ~

    It is still straight ahead.

    Soon you will come to a big street (Hommachi-dori Street).
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~ ④ 2 more minutes

    Cross the pedestrian crossing and turn right.

    After that, go straight ahead.

    2 minutes on foot!
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~ ⑤ Just a little more ~

    If you pass under the elevated expressway that you can see in front ...

    You can see the hotel on the left (^ ^!

    The hotel is that far!
  • ◇From Sakaisuji Honmachi Exit 1 to the hotel ~⑥GOAL~

    Yes.You will arrive after crossing Honmachibashi Bridge.

    Thank you for your hard work!  

    ~◆◇ Welcome CITYPLAZA OSAKA ◆◇~

    Please check in Continue reading
  • From Sakaisuji Honmachi Exit 12 to the hotel ~①6 minute walk~

    When you go up the exit, you will see Starbucks Coffee on your right

    Further proceed to the arrow →→→
  • From Sakaisuji Honmachi Exit 12 to the hotel ~②Don't get lost~

    Then proceed in the direction of the arrow →→→
  • From Sakaisuji Honmachi Exit 12 to the hotel ~③Let's walk~

    Yo go this road (Hommachi-dori Street) all the way to the hotel.
    You can see the overpass of the expressway a little ahead.

Inquiries

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Accommodation reservation 06-6947-7702