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- 【Hotel / Guest rooms】
Check-in counter
If you are starting from your stay, please check in at Hotel ChateauFor guests starting with golf, after finishing your round you will need …Continue reading - 【Hotel / Guest rooms】
What time is check-in?
This can be done at Hotel Chateau front desk from 3:00 p.m. - 【Hotel / Guest rooms】
What time is check-in?
We accept reservations 24 hours a day from 15:00 on the day of your stay, but please contact us in advance if you plan to arrive after 22:00…Continue reading - 【Hotel / Guest rooms】
What time is check-out?
Until 10:00 the morning after your stay. - 【Hotel / Guest rooms】
Is it possible to extend check-out?
Yes, depending on the situation, this may be possible at an additional cost.
Please understand that we may not be able to accept your reques…Continue reading - 【Hotel / Guest rooms】
Where do I check in for the cottage?
If you are starting with an overnight stay, your reservation will be made at Hotel Chateau.
If you are starting with golf, please check in a…Continue reading - 【Hotel / Guest rooms】
Can I use the room before the check-in time?
Yes.Depending on the situation, an additional fee may apply.
Please understand that we may not be able to accept your request on busy days s…Continue reading - 【Hotel / Guest rooms】
Can I use the rooms for day use?
Yes.The above fees will apply.
Please understand that we may not be able to accommodate your request depending on the reservation situation.…Continue reading - 【Hotel / Guest rooms】
Can my companion check in first?
Yes.On the day of your stay, we will check the name of the person making the reservation at the front desk and then complete the procedure. - 【Hotel / Guest rooms】
What kind of accommodation is available?
Hotel Chateau, Hotel Azalea, Cottages, Villa Cocopa, and King’s Palace are scattered across the vast Hakusan Village grounds. - 【Hotel / Guest rooms】
What is the maximum number of people that can stay in one room?
Hotel Chateau's quadruple rooms (Japanese-Western style) can accommodate a maximum of 6 people, the Cottage's quadruple rooms (standard type…Continue reading - 【Hotel / Guest rooms】
Are there connecting rooms?
Yes.The twin rooms at Hotel Chateau are connecting rooms.
When making your reservation, please request a connecting room. - 【Hotel / Guest rooms】
Can I add an extra bed?
Yes.We will add bedding up to the maximum capacity of each room type.
Additional accommodations will be made possible by providing a Japanes…Continue reading - 【Hotel / Guest rooms】
Can the beds in the rooms be joined together?
Yes.We will respond according to your requests.Please ask us at the time of reservation.
Please understand that we may not be able to accomm…Continue reading - 【Hotel / Guest rooms】
Can you tell me about the refrigerators in the guest rooms?
The size varies depending on the room, but it is a small, slightly cooled (cooled) type that can hold about 10 plastic bottles.
If you would…Continue reading - 【Hotel / Guest rooms】
Is there Wi-Fi?
Yes.Guests can use the entire Hotel Chateau and Hotel Azalea free of charge.
Please refer to the information booklet provided in your guest …Continue reading - 【Hotel / Guest rooms】
What amenities are available?
Indoor wear (pajamas: 3/4 sleeve jacket/3/4 length pants), hand towels (Hotel Azalea only), face towels, bath towels, toothbrush sets, shamp…Continue reading - 【Hotel / Guest rooms】
Can you tell me about indoor wear?
We offer three-quarter sleeve jackets and three-quarter length trousers.One size fits all.
We do not have indoor wear in children's sizes. - 【Hotel / Guest rooms】
Please tell me what amenities are available in the guest rooms.
Facilities include bath, shower, TV, telephone, refrigerator, Western-style toilet (except for some cottages with a heated toilet), hair dry…Continue reading - 【Hotel / Guest rooms】
Is there drinking water in the rooms?
Yes.We provide 500ml of mineral water for each person.Please help yourself to drinks. - 【Hotel / Guest rooms】
Are there microwaves in the rooms?
No.There are no microwaves in the rooms.
There is a microwave oven on the lobby floor (4th floor) of Hotel Chateau, so please feel free to u…Continue reading - 【Hotel / Guest rooms】
Could you tell me about the bathrooms and washbasins in the guest rooms?
All rooms have a bathroom and toilet.The standard type cottage and twin rooms are equipped with bathtubs.All other accommodations have separ…Continue reading - 【Hotel / Guest rooms】
Can you tell me about the view from the rooms?
All rooms at Hotel Chateau offer views of the golf course and the majestic Aoyama Plateau.
The cottages are surrounded by holes 1 to 5 of QU…Continue reading - 【Hotel / Guest rooms】
Are there non-smoking (smoking) rooms?
In accordance with the Health Promotion Act, all facilities and guest rooms at Hakusan Village are non-smoking.
If you smoke, please use the…Continue reading - 【Hotel / Guest rooms】
Can I get some ice?
Ice makers are installed next to the elevator lobbies on the 3rd and 6th floors at Hotel Chateau, on the 5th floor at Hotel Azalea, and insi…Continue reading - 【Hotel / Guest rooms】
Do you have wheelchairs available for rental?
Yes.Wheelchairs are available, so please enquire when making your reservation.
Please understand that numbers are limited and we may not be …Continue reading - 【Hotel / Guest rooms】
Are the rooms wheelchair accessible?
Yes.Available for use.
At Hotel Chateau and Hotel Azalea, movement from the entrance to your room is smooth.. (Use the elevator)
There are s…Continue reading - 【Hotel / Guest rooms】
Are there barrier-free rooms?
Yes.Hotel Chateau has barrier-free rooms available for quadruple guests.In addition to the conventional bathroom and toilet, there is also a…Continue reading - 【Hotel / Guest rooms】
If the room I want is fully booked, can I wait for a cancellation?
Yes.If you make a reservation by phone, we will put you on the waiting list and contact you as soon as a spot becomes available.
When making…Continue reading
Reservations and Inquiries
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