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  2. Q&A

Q&A

  • Use with children

    Can I rent a baby cot?

    No.We do not have baby cribs or other bedding for children, so we do not offer them for rental.
  • Use with children

    Can you tell me about children's accommodation?

    Preschool children aged 3 and over (no bedding required) will be charged a facility usage fee of 2,200 yen.Elementary school students will rContinue reading
  • Use with children

    From what age do children start to be charged?

    Fees apply for children aged 3 and over.Even if you do not need bedding, we will charge a facility usage fee of 2,200 yen.
  • Use with children

    Are there any amenities or rental equipment for children?

    No.We do not provide amenities such as pajamas, toothbrushes, slippers, etc. for children.Additionally, we do not have rental items such as Continue reading
  • Use with children

    Can you tell me about bathing infants and small children in the large public bath?

    At our natural hot spring with open-air bath (sauna & onsen Hale), there are no restrictions on infants and young children bathing.
    Please oContinue reading
  • Use with children

    Can you tell me about children's meals?

    We offer a "Children's Dinner" for 2,750 yen as a dinner menu for children up to the early elementary school years.
    Infants and small childrContinue reading
  • Use with children

    Can I borrow a bed guard?

    No.We do not provide bed guards or other bedding for children.
  • Use with children

    Can you warm up baby food etc. that I brought with me?

    We do not provide a service to warm up baby food, etc. However, there is a microwave oven on the front desk floor (4th floor) of Hotel ChateContinue reading
  • Use with children

    Are there high chairs available in the restaurant?

    Yes.Each restaurant has chairs for children.If you would like to use this service, please ask the restaurant staff.

Reservations and Inquiries

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059-262-4141

9:00 to 17:00(Reservation center)  *Overtime ☎059-262-7111