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What is the cancellation policy?
Cancellation fees will be charged from 10 days prior to your booking, including date changes, cancellations, or a reduction in the number of…Continue reading - 【Others】
When can I make a reservation?
For both accommodation and golf, reservations can be made from the beginning of the month (the 1st) four months in advance for members with …Continue reading - 【Others】
Can I reserve an internet plan over the phone?
Special plan, such as campaigns on each reservation site or last minute discount plan, cannot be booked over the phone.
We apologize for the…Continue reading - 【Others】
Can minors stay alone?
Yes.If you are a high school student or older, we can accept you if you submit a minor's accommodation consent form.
When you make a reserva…Continue reading - 【Others】
It looks like I'll be arriving late
If you are planning to arrive later than the time you were told, please let the hotel know your expected arrival time.(Hotel Chateau:059-262…Continue reading - 【Others】
Can I store my luggage before check-in?
Yes.Baggage can be left at Hotel Chateau Front Desk or the Clubhouse Front Desk.Refrigerated drinks are also accepted. - 【Others】
Can I store my luggage after check-out?
Yes.Baggage can be left at Hotel Chateau Front Desk or the Clubhouse Front Desk. - 【Others】
If I send my luggage to the hotel in advance, can they store it for me?
Yes.It can be stored.When sending your luggage, please fill in the "date of stay," "accommodation," and "representative name."
Please bring …Continue reading - 【Others】
Can I send parcels from the hotel?
Yes.We can ship.Please enquire at Hotel Chateau front desk.
Items are shipped by Yamato Transport around 4pm every day, so any items receive…Continue reading - 【Others】
Please tell me about the storage of valuables.
Please feel free to use the safes provided in your guest rooms.
There is also a safety deposit box on the front desk floor of Hotel Chateau,…Continue reading - 【Others】
Can you tell me about the rental items?
The items available for loan are as follows:If you would like to use this service, please inquire at Hotel Chateau front desk.
Please note t…Continue reading - 【Others】
Are there wheelchairs available for loan?
Yes, we do provide.Please contact the reservation center when making a reservation, or inquire at Hotel Chateau front desk on the day.
Numbe…Continue reading - 【Others】
Can I borrow tableware, glasses, etc.?
Yes.We will provide these upon request, but there are some things we cannot accommodate.
Please let us know when making your reservation. - 【Others】
Can you arrange a rental car?
Yes.Please enquire at Hotel Chateau front desk. - 【Others】
Can I have a massage in my room?
Yes.We may not be able to accommodate you on the day, so we recommend making a reservation in advance.
To make a reservation for a massage, …Continue reading - 【Others】
Please tell me about payment.
Payment for your stay is to be made at Hotel Chateau upon check-out.
If you plan to play golf the next day, please pay at the clubhouse fron…Continue reading - 【Others】
Can I use a credit card?
Yes, you can.
Common credit cards such as JCB, Mastercard, Visa, AMEX and UnionPay are accepted. - 【Others】
Can I use gift certificates or gift cards?
No.It cannot be used. - 【Others】
Can I use QR/barcode payments and electronic money?
No.It cannot be used. - 【Others】
Can I receive an invoice and then pay at a later date?
No.Please settle the bill at check-out.We do not accept payment at a later date.
Reservations and Inquiries
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059-262-4141
9:00 to 17:00(Reservation center) *Overtime ☎059-262-7111